Anirban Paik — CEO
Experienced customer experience leader with 6+ years in client management, operations, and business strategy. Currently heading Customer Happiness at Decorpot, driving customer satisfaction, lead generation, and process optimization. Previously served as Deputy Manager at Raddinas InfoTech, managing 155+ members across Amazon & Meesho onboarding. Skilled in performance analytics, revenue growth, and strategic planning. Passionate about enhancing service excellence, team leadership, and operational efficiency to elevate brand presence and customer loyalty.
Stackforce AI infers this person is a Customer Experience Leader with a focus on operational efficiency in B2C environments.
Location: Kolkata, West Bengal, India
Experience: 5 yrs 11 mos
Career Highlights
- Over 6 years of experience in customer experience leadership.
- Proven track record in managing large teams and enhancing customer satisfaction.
- Expertise in performance analytics and strategic planning.
Work Experience
Decorpot
Head of Customer Happiness Management (11 mos)
Raddinas
Operation Manager (1 yr 2 mos)
Fusion CX
Assistant Manager (2 yrs 3 mos)
KocharTech
Customer Service Team Lead (1 yr 7 mos)
Education
Advanced MDP on Social Entrepreneurship at Indian Institute of Technology, Kharagpur
Bachelor of Arts - BA at University of Calcutta
Higher Secondary at KHEJURI ADARSHA VIDYAPITH
