Anjan Mukherjee — CEO
29 yrs of ITES/BPO outsourcing experience in various domains and Industries like Oil & Gas, Utilities, Construction, Communication/Telecom, Health Care, F&A, Card services and Tech support, HRO Key strengths: People management, Client management, Process re-engineering and Sales. Design and Digital led enterprise transformation/automation for an efficient process and cost reduction, resulting into better customer experience/NPS Operations/Delivery expert and been instrumental in turning around various processes in GE, ABM and Wipro, both at process and P&L level. Have been part of 3 Greenfield projects in setting up IT infrastructure and the Leadership team across the board Helped build Collections COE for one of the largest Global BPO organization. Specialization: Proposal solution design- transformation through various platforms, tools and process re-engineering, resulting in 30-40% saving. Delivery expertise in customer service, health care, tech support, telesales and account receivable/collections. Strong ops, wfm, quality, training and tech knowledge and can blend them effectively for successful turnaround. Specializes in Product Development and have build complete life cycle for Credit Card and Insurance. Have excelled in client management and account mining with stakeholders across the globe.
Stackforce AI infers this person is a BPO and Digital Operations expert with extensive leadership experience.
Location: McKinney, Texas, United States
Experience: 27 yrs 11 mos
Skills
- Business Analysis
- Account Management
Career Highlights
- Led multiple successful BPO transformations.
- Achieved significant revenue growth across various regions.
- Expert in client management and operational excellence.
Work Experience
Wipro
Senior Vice President & Americas Head, Business Proces Services (5 mos)
Vice President and Americas Head, Business Process Services (2 yrs 5 mos)
Vice President and Europe Business Head, Digital Operations and Platform (2 yrs 5 mos)
Global Business Head-Communication, Manufacturing and ENU+E&C, Digital Operations & Platforms (1 yr 11 mos)
General Manager & Global Business Head: ENU and E&C, Digital Operations & Platforms (2 yrs 9 mos)
Account Delivery Head (2 yrs 3 mos)
Aditya Birla Group
Site Director & Vertical Leader- BFS, APAC (2 yrs 9 mos)
GE Capital
Operations Leader- Collections (2 yrs 4 mos)
Continental Engines India
Vice President- BPO Operations (4 yrs 4 mos)
INOX Global Services Limited
Manager Ops and Transition (2 yrs)
Thomson Learning
Supervisor, Call Centre Operations (1 yr 8 mos)
GE Capital
Associate (3 mos)
Essar cellphone
Associate (2 yrs 8 mos)
Education
Residential Management Program at Indian School of Business
Post Graduation at Apex Institute of Sales and Marketing
Diploma at Institute Of Hotel Management Catering and Tourism
