Jul 2024 – Present · 1 yr 10 mos · Mumbai, Maharashtra, India · On-site

Jan 2017 – Jul 2020 · 3 yrs 6 mos · Mumbai, Maharashtra, India · On-site

• Manage all Operation activities.

Jan 2015 – Jan 2017 · 2 yrs

• Manage all Operation activities.
• Responsible for a team work of over 150 staff that include delivery boys, Supervisor & Staffs/ Footers etc.
• Take care of Delivery, Pickups, RTO/RTS, Reverse pickup, pendency clearance.
• Mail or Tele Communication to our Senior & Other of any Implements.
• Cash tally & Sal tally to be closed on a daily basis Handling the petty cash & send report on daily basis to HO Accounts team.
• MIS Reports to be send on daily basis with COD deposition in bank next day for COD collected.
• COD is collected on a daily basis with proper tally and kept in the safe deposited in bank next day & coordination with HO Accounts Team.
• Maintain MIS reports shipment like Morning process report and DDR report.
• Coordinating with delivery boys for any grievances. Organize shipment with branch offices, Suppliers & Customers.
• Manage good relationship with customer.
• Taking care of Store keeping.
• Plan & action to improve operational performance.
• Manpower hiring and retention.
• Morning briefing to staff on day to day operation process
• Responsible to look after Cluster lever Operation controlling and Monitoring.
• Route mapping for the owned vehicle and optimum utilization of the vehicles.
• Placement of vehicles, tracking them, ensuring on time delivery, if any delay -state reasons.
• Track customer orders via dashboards.
• Maintaining daily order reports, attendance sheets and mileage reports of delivery boys.
• Training delivery boys in order to ensure correct order delivery and quality conformance at all times.

Sep 2011 – Jan 2015 · 3 yrs 4 mos

• Handling All Delivery Work , Handling Logistics Work ,
• Follow up With All Delivery Supervisor For unpacking Material (W/c and C/B)
• Follow up to all HHG Consignment ( Tracking for All Consignment)
• Planning of Deliveries as per Schedule
• Monitoring Schedule and Maintenance of all Vehicles
• Daily/weekly meetings with co-workers,
• Coordinating with drivers for deliveries.
• Send All Unpacking reports Daily Basis to HO
• Handling the petty cash & send report on daily basis to HO Accounts team
• Planning and arrangement of vehicles as per delivery schedule
• Maintaining All Records In MIS as well as In Office