May 2011 – Mar 2015 · 3 yrs 10 mos · Intel Technology India Pvt Ltd

• 1. Enabling LOEM’s, Channel partners with all the technical details of Intel Education product portfolio.
• 2. Interacting with Senior Management of Partner companies to enable integration of partner’ offerings with Intel Education software stack.
• 3. Ensure the Partner solutions run seamless on Intel Education Hardware product line
• 4. Assisting the ESP, ISV Partners in the deployments of Cloud based solutions like MDM, LMS, SIS, Content Management systems.
• 5. Conducting Product demo’s to senior management of prospective partners/customers including Government and Private Organizations.
• 6. Discussing customer requirements to develop proof of concept and pilot deployment of the identified solutions.
• 7. Assisting the sales teams in responding to technical queries of the Customers.
• 8. Handling customer complaint, defect investigations/troubleshooting.

Mar 2008 – Mar 2011 · 3 yrs · Intel Technology India Pvt Ltd. Bangalore

• 1. Enabling LOEMs across APAC countries with all the technical details including product roadmaps, trainings and complete product support.
• 2. Validation of new product from both hardware and software perspective and providing Geo specific solutions, bundling on the EMPG platforms.
• 3. Define, coordinate, and prioritize customer feedback and ideas into engineering requirements for future enhancements to Classmate PC products. Work closely with Engineering and Product Management to implement these enhancements.
• 4. Pilot efforts for newer products from single class to full school pilot efforts and capturing of field feedbacks and sharing with various design teams for better product development across APAC countries.
• 5. Driving the Deployment of systems, architectures, configurations and trainings for various large and medium scale design wins across of APAC region.
• 6. Providing technical and after sales service support to the LOEM’s across APAC countries.
• 7. Conducting Product demo’s to prospective customers including Government and Private organizations.
• 8. Assisting Business development Managers across APAC region in resolving Technical queries while dealing with the Clients.
• 9. Discussing customer’s needs and identifying suitable product mix
• 10. Handling customer complaint, defect investigations/troubleshooting.
• 11. Provides email, phone, remote control and on-site support
• 12. Work independently with our customers' technical teams on both pre- and post- sales technical issues.

Nov 2006 – Mar 2008 · 1 yr 4 mos

• 1 Installing UNIX software, maintaining appropriate maintenance levels and tuning.
• 2 Remotely managing Red Hat Linux/ FreeBSD/HP-UX and Windows production servers.
• 3 Configuring and Maintaining Virtual Server and Vmware Server for Development environment testing purposes.
• 4 Monitoring system health on Servers.
• 5 Maintaining DNS, DHCP, FTP and Safe squid proxy Servers.
• 6 Providing technical support for various projects during transition & implementation.
• 7 Coordinating and interfacing with outside vendors, end users, other department team members, and service providers to resolve issues
• 8 Disk Imaging using Acronis True Image Enterprise Server for Windows and Linux
• 9 Training the team on usage of new tools and technologies.
• 10 Taking initiative on special projects to improve the overall operation and move the group forward on new technologies, areas of expertise and overall business growth.

Apr 2004 – Oct 2006 · 2 yrs 6 mos · Greater Vijayawada District

• 1. Supply of Hardware Services like Systems Assembly and Network installation.
• 2. Configuration of Linux for obtaining Internet on Cable facility in net centers.
• 3. Installation, Configuration and Maintenance of Windows 2000 Server for DNS, DHCP, IIS and Print Servers as per the client’s request.
• 4 .Systems Maintenance, Troubleshooting and Tuning.