Ankit kumar Singh

Operations Associate

Gurugram, Haryana, India10 mos experience

Most Likely To Switch

Key Highlights

Expert in business analysis and operational efficiency.
Proven track record in digital marketing and content management.
Strong foundation in marketing and operations from PGDM studies.

Stackforce AI infers this person is a Business Analyst with expertise in Digital Marketing and Operations Management.

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Skills

Core Skills

Business AnalysisOperations Management

Other Skills

AdvertisingDigital MarketingProcess AssessmentPerformance AnalysisMicrosoft ExcelData AnalysisB2CSalesMarketingProcess OptimizationSales StrategiesTeam CollaborationCustomer Relationship Management (CRM)Creative MarketerInternational Relations

About

Noida Institute of Engineering & Technology has equipped this PGDM candidate with a strong foundation in marketing and operations, complemented by hands-on experience in IT business analysis and data visualization. Recent contributions as a Business Analyst at TP involved identifying inefficiencies, enhancing operational workflows, and collaborating with cross-functional teams to deliver actionable insights. Previous roles as an Operations Executive at Teleperformance Global Services strengthened skills in process optimization, sales strategies, and team collaboration. Motivated to leverage these experiences to drive impactful business strategies while completing advanced studies in marketing and operations.

Experience

10 mos

Total Experience

5 mos

Average Tenure

6 mos

Current Experience

Concentrix

Content Moderator

Nov 2025 – Present · 6 mos · Gurugram, Haryana, India · On-site

As a Content Moderator at Concentrix, I am responsible for reviewing, analyzing, and moderating user-generated content across multiple platforms to ensure compliance with company policies and community guidelines. My role involves identifying and removing inappropriate, harmful, or sensitive content while maintaining high accuracy and productivity levels. I handle reports efficiently, make quick yet informed decisions, and ensure a safe and trustworthy environment for all users. I also collaborate with cross-functional teams to improve workflow processes and provide feedback to enhance platform safety and user experience.

AdvertisingDigital Marketing

Igt solutions

Process Associate

Jul 2025 – Nov 2025 · 4 mos · Gurugram, Haryana, India · On-site

Handled international customer queries via phone, email, and chat, ensuring prompt and accurate responses.
Provided technical and service support for clients across global markets, maintaining high satisfaction levels.
Resolved customer issues efficiently while adhering to company policies and quality standards.
Managed ticketing systems and CRM tools to track, document, and escalate cases when necessary.
Maintained excellent communication skills and a professional attitude in a fast-paced environment.

Process AssessmentPerformance Analysis

Tp

Business Analyst

Apr 2025 – Jun 2025 · 2 mos · Gurugram, Haryana, India · On-site

Analyzed business processes at TP, identifying key areas for improvement to enhance operational efficiency.
Collaborated with cross-functional teams to gather requirements, developing data-driven solutions that informed strategic decisions.
Contributed to the company's growth trajectory by providing insights that directly impacted business strategies.

Microsoft ExcelData AnalysisBusiness Analysis

Agumentik group of companies

Operations Executive

Jun 2024 – Aug 2024 · 2 mos · Greater Noida · Hybrid

As an Operations Executive, I played a critical role in streamlining organizational processes, reducing process gaps by 75% and cutting onboarding time by 20 days. I coordinated cross-functional tasks, ensured timely delivery of project milestones, and produced analytical reports to drive decision-making. My role in internal documentation and compliance directly improved operational transparency and efficiency.
Simultaneously, as a Social Media Manager, I led the company's LinkedIn growth strategy, boosting engagement by 80% and enhancing brand visibility by 85%. By developing and executing weekly content calendars and campaigns, I improved audience interaction and reach. My competitor and analytics research drove campaign performance up by 90%. Collaborating with content and design teams, I ensured consistency and resonance in our digital messaging, while managing audience relationships to elevate customer satisfaction.
This dual-role experience refined my ability to align strategic business operations with impactful digital engagement.

B2CSalesMarketingOperations Management