Jul 2022 – Sep 2025 · 3 yrs 2 mos · Delhi, India · On-site

Jul 2022 – May 2023 · 10 mos · Delhi, India · On-site

• Management of Modern Trade, LFR. Working with top LFRs in Categories of Power category, Audio, Smart Watches, Powerbanks, Chargers, etc., and the mobile Accessories sector.
• Managing Modern Trade / LFR – Key Accounts
• Managing the whole ecosystem of one LFR from scratch to the end.
• Knowing and understanding their needs and discussing the execution.
• PO collection and fulfillment are essential.
• Revenue Generation for the organization.
• NPI (New Product Introduction)
• Product planogram planning in consultation with the category team
• Stock mapping, Order generation, PO fulfillment
• Achieving sales targets, Sell-In & Sell-Out.
• Planning marketing and brand promotional activities.
• Monitor the availability of stocks at retail outlets/key accounts and ensure timely
• replenishment of stocks by a range of products and maintaining a dominant shelf space
• on given counters.
• Promoter placement and getting the best out of them through regular store visits, splitting and
• assigning targets to all subordinates and promoters.
• Monitoring the receivables and related issues of all key account /Account re-conciliation
• Tracking competition

Aug 2019 – Jul 2022 · 2 yrs 11 mos · Gurugram, Haryana, India · On-site

• Key Skills:-
• Management of all Modern Trade, E-commerce, and Last Mile Delivery partners to ensure sales through B2B, B2C and D2C business formats.
• Management of all e-commerce sales done from all the channels like Zomato, Swiggy, Zepto, Blinkit, Dunzo, etc.
• Management of Modern Trade partners like Needs Supermart, More, Spar, Spencer’s, Modern Bazaar etc.
• Managed a team and worked on Revenue generation..
• Inventory management and replenishment of the stock on the delivery locations as per the requirement.
• Strategy formulation for Increasing sales on all the online and offline sites.
• Management of BAU MOP and Event MOP to drive sales.
• Promotional activities including VM management and marketing activities as per Partners,
• Sales visits and meetings with partners on a regular basis.
• MIS corrections, Sales reports, Inventory reports, etc to be made available,
• Work as a bridge between the organizations and Partners and the end customers.
• Data Analytics review for a better strategy making for closing the targets.

Mar 2019 – Jul 2019 · 4 mos

• POC between the restaurants and the company for any issues,
• Team Handling - Assisting and nurturing new joiners in the team.
• Revenue generation,
• Non-monetary targets,
• Cross-selling, and up-selling from the restaurant.
• Guiding the partner towards proactive participation in various sales promotion schemes as well as visibility-enhancing initiatives.

May 2018 – Jul 2019 · 1 yr 2 mos

• POC between the restaurants and the company for any issues,
• Team Handling - Assisting and nurturing new joiners in the team.
• Revenue generation,
• Non-monetary targets,
• Cross-selling, and up-selling from the restaurant.
• Guiding the partner towards proactive participation in various sales promotion schemes as well as visibility-enhancing initiatives.

May 2018 – Mar 2019 · 10 mos

• Provide training and regular mentorship to team members
• Handle complex and escalated customer service issues
• Take ownership of the customer's inquiries and follow problems through to resolution
• Maintain accurate records and document all customer service activities and discussions
• Supervise operations in the merchant care department to achieve sales targes and merchant satisfaction

Sep 2017 – Mar 2018 · 6 mos · New Delhi Area, India

Jun 2015 – May 2017 · 1 yr 11 mos · Gurugram, Haryana, India

• Client Acquisition
• Team Handling
• Client Support
• Key Account Management
• Client Management of mapped accounts in post-sales queries.
• Training and development of new joiners.
• Cross-selling’s like various transaction modes like wallets, cash cards,
• etc.
• Secured high-value accounts through consultative selling, effective
• customer solutions and promoting compelling business opportunities

May 2014 – Apr 2015 · 11 mos · Delhi, India

• Generating revenue through servicing existing customers.
• Meeting 3 to 4 clients every day.
• Per client revenue optimization.
• Responsible for client retention or no loss of accounts.
• Ensure strict adherence of sales processes and internal procedures.
• Keep a close track of work in process, customer complaints and accounts receivables
• Ensure timely delivery of services to clients.
• Account Management.

Jun 2013 – May 2014 · 11 mos · Delhi

• Researching and analyzing market trends
• identifying target markets and how best to reach them
• coming up with marketing strategies
• planning campaigns and managing budgets
• organizing the production of posters and brochures
• designing social media strategies
• attending trade shows, conferences and sales meetings
• making sure that campaigns run to deadline and are on budget
• monitoring and reporting on the effectiveness of strategies and campaigns
• managing a team of marketing executives and assistants.

Apr 2012 – Jun 2012 · 2 mos