Ankita Srivastava

Technical Program Manager

South Delhi, Delhi, India5 yrs experience

Highly StableAI Enabled

Key Highlights

Expert in retail transformation and strategy execution.
Proven track record in driving operational excellence.
Strong project management skills with data-driven insights.

Stackforce AI infers this person is a Retail Operations and Strategy Expert with a focus on process excellence and project management.

Contact

Skills

Core Skills

Retail OperationsProject ManagementProcess ExcellenceStrategy ExecutionStakeholder ManagementFranchise ManagementSales Operations

Other Skills

Analytical SkillsArtificial Intelligence (AI)AutomationBusiness AnalysisBusiness Process ImprovementCXO level engagementCampus PlacementChatGPTCommunicationContract NegotiationCorporate BrandingCorporate CommunicationsCorporate EventsCorporate TrainingCross-functional Team Leadership

About

I have clear articulations in terms of process excellence, liaising and account management. My experience has helped me develop a deep understanding of the retail industry, With my strong project management skills, I am responsible for end-to-end execution, project development and enablement of tech platform advancements in terms of data driven insights. I am committed to delivering excellence in business operations via various technology driven platforms, fostering positive relationships with stakeholders, and driving business growth. Working closely with the India Business team for special initiatives, training & development, User interface development and P&L management. You can reach me out : mailtoankitalk@gmail.com

Experience

5 yrs

Total Experience

2 yrs 2 mos

Average Tenure

8 mos

Current Experience

Orient electric

Retail Transformation & Strategy

Oct 2025 – Present · 8 mos · South Delhi, Delhi, India · On-site

Blending retail operations depth + transformation to move towards a digitized, experience-first retail network.
Driving retail digitization to streamline operations and boost store productivity.
Leading new-gen store expansion through market assessment and ROI-focused planning.
Redesigning store processes and SOPs to create a scalable, execution-strong retail model.
Building the customer journey framework to improve discovery, demo, and conversion.
Creating the Retail Transformation Playbook for layouts, VM, and experience-led selling.

Retail OperationsProject ManagementProcess Excellence

Lenskart.com

2 roles

Manager - CBO’s Office

Promoted

Apr 2023 – Oct 2025 · 2 yrs 6 mos

Led end-to-end execution of strategic programs across offline retail and multiple business verticals.
Owned pilots and special projects to improve partner experience, drive SOP adherence, and scale operations across 385+ stores.
Defined and tracked core retail KPIs (revenue/store, ATV, NOB, margin, returns), translating insights into CXO-level decision support.
Drove program design, process rollouts, and automation in collaboration with cross-functional teams (Ops, Tech, Finance, CX).
Acted as the central SPOC for franchise operations, resolving partner and store escalations within defined SLAs.
Launched and managed training & learning systems to improve transparency, governance, and accountability at scale.
Managed P&L for retail/franchise verticals, identifying cost levers and revenue opportunities with direct EBITDA impact.

Process ExcellenceStrategy ExecutionData Analysis

Assistant Manager - Central Operations

Mar 2022 – Apr 2023 · 1 yr 1 mo

Lead “Franchise Retail & Business Operations” pilot to implement robust processes for mitigating operational risks
Formulated and implemented ticketing reboot (franchise partner - helpdesk management)
Acted as a Central touchpoint for franchise business operations.
Managed backend workflows and ticket queues via Freshdesk and Sprinklr, ensuring closure within defined SLAs
Played a pivotal role in store support, partner experience, and workflow automation initiatives
Collaborated with various cross functional teams to develop and implement strategies

Stakeholder ManagementFranchise Management

Vodafone idea limited

Management Trainee

Jun 2021 – Mar 2022 · 9 mos · New Delhi, Delhi, India · On-site

Managed sales productivity operations for the Rajasthan and Delhi (RAD) cluster with business teams.
Monitored inventory, retailer activations, and customer acquisition metrics to ensure sales target achievement
Collaborated with on-ground teams to ensure operational hygiene, compliance, and reporting accuracy around various stores of RAD cluster.

Sales OperationsTeam Management