Mar 2025 – Sep 2025 · 6 mos · Bengaluru, Karnataka, India

• Manage and coordinate the daily activities of the delivery team, ensuring timely and efficient deliveries according to scheduled appointments.
• Ensure high levels of customer satisfaction by addressing concerns, providing accurate information, and resolving delivery-related issues.
• Supervise, train, and motivate delivery staff, ensuring they meet performance expectations and provide excellent customer service.
• Plan and optimize delivery routes to maximize efficiency, minimize delays, and reduce costs.
• Analyze delivery data to identify trends, improve processes, and increase efficiency and reporting to the National Head.
• Monitoring air and surface shipment status and proactively addressing any delays or issues that may arise.
• Ensuring and analysing a high percentage of PIFOT, DIFOT for the zone and maintain a Lower DEPS

Jun 2024 – Mar 2025 · 9 mos · Bengaluru, Karnataka, India

• Lead, direct and design tactics to make the regional sales initiative stronger by incorporating opportunities from both the individual territory and the territory sales teams
• Reviewing business performance and planning sales activities
• Communicating new product and programmes to the clients
• Utilizing various CRM software to log all activities
• Analyze data from shipping and delivering processes to find bottlenecks
• Resolving issues that come up (e.g. delays in delivery, accidents)
• Collaborate with other departments to create coordinated plans for business growth
• Develop and implement safety guidelines in all aspects of the supply chain (e.g. use of trucks, forklifts)
• Ensure supply chain processes meet legal requirements and standards
• Communicate and negotiate with suppliers and vendors to land more profitable deals
• Provide Product Information/Product Solutions/Assist with design and custom portal to the clients

May 2023 – Jun 2024 · 1 yr 1 mo · Bengaluru, Karnataka, India

• Managing the rental and development of properties.
• Scheduling Property Inspections and preparing reports on the property at various point in time.
• Maintainence and updation databases of daily activities as per company standards
• Managing the team of supervisors to deliver on ground services
• Managing customer relations with clients.
• Building a network of third party contractors for work in the properties
• Keeping owners informed on taxes, occupancy rates, and lease expiration dates.
• Resolving complaints from residents and tenants.
• Reporting to real estate owners and investors on a regular basis.
• Monitoring real estate income and expenditure, as well as collecting payments.
• Determining rental income and negotiating lease agreements.
• Authorizing maintenance, repair, equipment, and supply expenditure.
• Negotiating contracts with vendors, suppliers, and contractors.

Oct 2022 – Present · 3 yrs 7 mos · Bengaluru, Karnataka, India · Hybrid

• As a Co-Founder and Business head, my role was involved onto overseeing operations, business development, and ensuring high-quality service delivery.
• Developed and implemented business strategies to drive growth in the repair and maintenance sector.
• Led market research to identify customer needs and emerging trends in Home automation, modulation and servicing of home equipments
• Built partnerships with suppliers and vendors to ensure cost-effective procurement of materials and equipment.
• Supervised end-to-end project execution, from client consultation to final installation and maintenance.
• Managed home modulation projects, including electrical, plumbing, and structural modifications to enhance functionality and aesthetics.
• Provided post-installation support, troubleshooting, and maintenance services for clients.
• Negotiated contracts and closed deals with residential and commercial clients.
• Ensured customer satisfaction by addressing concerns, offering expert advice, and maintaining long-term relationships.

Jul 2022 – Apr 2023 · 9 mos · Bengaluru, Karnataka, India

• Analysing of sales data in order to manage cluster performance and making informed financial decisions.
• Training of facility managers on the company policies and procedures for a balanced and similar performance throughout the cluster.
• Negotiate supplier arrangements for food and beverage products and monitoring gross revenues and expenses.
• Forecasting, planning, sourcing, and ordering food supplies for live kitchens.
• Following food and safety regulations.
• Providing weekly and quarterly reports to company headquarters.
• Management of cluster operating expenditures (Op-ex) by adhering to allocated budget (Including F&B budget)
• Identifying customer needs and communicating the same to the quality team.
• Estimating expected changes in business operations and making proactive adjustments to employee schedules and inventory levels to address needs.
• Planning, testing, creating and deploying system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.

Jun 2021 – Jun 2022 · 1 yr · Bengaluru, Karnataka, India

• Evaluate junior RCs performance to gauge where skills are lacking.
• Create training programs to address skill gaps in RCs
• Prepare learning materials for programs.
• Develop onboarding programs for new operation executives.
• Conduct surveys to gauge the effectiveness of programs.
• Research new teaching methods.
• Attend education conferences.

Nov 2020 – Jun 2022 · 1 yr 7 mos · Bengaluru, Karnataka, India

• Own end to end operations of the Residence/s and overall management.
• Manage a team of Housekeeping & Security members and coordinate services with various vendors for daily operations.
• Ensuring a high quality delivery and coordination of services with respect to Food, Housekeeping services, Security services, Internet, Laundry and Social events.
• Understanding the requirements of the customer and articulately dealing with situations and queries.
• Being the Single Point of Contact for all the students, parents and the management for the site/s.
• Manage records, checklists and do the various data entries required for smooth functioning of the unit.
• Be a representative of Stanza and be able to do sales and close on leads provided on site.
• Support in day to day operations at Stanza properties.
• Providing on ground / field support during exigencies
• Ensuring that there are no shortages in food & arranging for it when they occur.
• Coordinate with concerned teams for repair & maintenance work at the properties.
• Able to handle General Contractor Vendors at multiple locations at a time.
• Able to manage transformation / project works through GC vendors.

Mar 2019 – Mar 2020 · 1 yr · Bengaluru, Karnataka

• Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.
• End to end management of all the departments including Housekeeping, Front Office and F&B by collaborating with the quality team.
• Respond to guests needs and anticipate their unstated ones
• Expect and react promptly to guests’ requirements and inquires.
• Actively listen and resolve guests complaints (if any) raised.
• Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
• Coordinate and manage communication between guests and staff
• Promote all amenities, conveniences and programs offered.
• Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered.
• Appraise team’s performance and produce reports.
• Examine activities logbook, assign tasks appropriately and implement control schedule daily.

May 2018 – Jun 2019 · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site