Anmolpreet Kaur

Operations Associate

New Delhi, Delhi, India4 yrs 10 mos experience

Most Likely To Switch

Key Highlights

Expert in operational analytics and lead generation.
Proven track record in quality auditing and compliance.
Certified Six Sigma Green Belt focused on process improvement.

Stackforce AI infers this person is a skilled operations specialist in the SaaS industry with a focus on quality and compliance.

Contact

Skills

Core Skills

Lead GenerationOperational AnalyticsQuality AuditingCompliance AuditingCustomer Support

Other Skills

TableauStakeholder EngagementGoogle WorkspaceMicrosoft Power BIInternal AuditsQuality AssuranceSales AuditSalesforce AnalyticsData ReportingSpecial OperationsBusiness AdministrationDashboard MetricsQuality OperationsChatGPTSalesforce Optimization

About

Senior Operations Specialist at Airbnb with experience in identifying and driving lead generation for high-potential hosts into qualified leads across NAMER and EMEA markets. I specialize in operational analytics, reporting, and strategic project support, leveraging tools such as Salesforce, Tableau, Excel, and Google Workspace to improve efficiency and outcomes. Previously at Dell Technologies, I worked as a Quality & Standards Auditor, where I ensured compliance and quality excellence by auditing sales customer interactions, building Power BI dashboards, and delivering insights through routine reporting. I also supported customer-facing operations during high-volume periods like Black Friday and Cyber Monday, strengthening my ability to perform in fast-paced environments. Certified Six Sigma Green Belt, with a strong focus on process improvement, data-driven decision-making, and continuous learning.

Experience

4 yrs 10 mos

Total Experience

2 yrs 5 mos

Average Tenure

2 yrs 9 mos

Current Experience

Airbnb

2 roles

Senior Operations Specialist

Promoted

May 2025 – Present · 1 yr 1 mo · Gurugram, Haryana, India

Generate and qualify high-potential host leads across NAMER and EMEA regions to strengthen the acquisition pipeline, using data analysis to prioritise opportunities and improve qualification rates. Manage reporting and pipeline tracking in Salesforce while maintaining organized documentation and trackers in the Google Suite. Partner with stakeholders to execute data-driven initiatives that enhance lead quality and conversion.

TableauStakeholder EngagementLead GenerationOperational Analytics

Operations Specialist, Hosting

Sep 2023 – May 2025 · 1 yr 8 mos · Gurugram, Haryana, India

Google WorkspaceMicrosoft Power BI

Dell technologies

Quality Auditor

Jul 2021 – Aug 2023 · 2 yrs 1 mo · New Delhi, Delhi, India

Audited customer service chats taken by the sales team to ensure compliance with quality parameters and standards, requiring exceptional attention to detail. Developed and maintained dashboards using Power BI to visualize quality data and track performance metrics. Responsible for routine reporting on audit findings and quality trends. Participated in an ad-hoc project, taking customer support calls during high-volume periods (Black Friday and Cyber Monday) to assist the customer support team. Enhanced proficiency in Microsoft Excel for data analysis and reporting.

Internal AuditsMicrosoft Power BIQuality AuditingCompliance Auditing