Aug 2023 – Present · 2 yrs 10 mos

• Provided end-to-end SAP SD support for Johnson & Johnson's AMS team, conducting daily system monitoring, troubleshooting interface errors, and resolving issues with sales order processing, pricing, billing, and shipping.
• Designed, customized, and tested SAP SD configurations, ensuring seamless integration with other SAP modules and existing business systems.
• Proactively identified gaps in existing processes, proposing system enhancements and automation solutions that increased productivity and reduced manual errors.
• Developed strong client relationships by understanding their business needs and providing tailored SAP solutions, leading to increased trust and successful project outcomes.

Feb 2021 – Present · 5 yrs 4 mos

• Led major SAP system integration projects, including the high-profile Allergan & Abbvie acquisition in the pharmaceutical sector, focusing on EDI integration, data migration, and business process integration.
• Enhanced communication with stakeholders and improved project tracking by implementing Data Analytics Dashboards and utilizing Power BI.
• Trained new hires on Change and Release Management protocols, SAP Solution Documentation, and SAP Solution Manager.
• Built and maintained strong relationships with senior stakeholders, providing strategic guidance on SAP-related decisions and ensuring alignment with business objectives.
• Participated in the ECC-S/4 HANA Abbvie migration as Change Manager using Agile methodologies.
• Recognized for innovative contributions, receiving the "Innovation Spark Award" and "Star of the Month" for outstanding performance on the Project.

Sep 2019 – Feb 2021 · 1 yr 5 mos

• Overseeing day-to-day activities of the Release Management process for a given service domain;
• Initiating change requests for approval and deployment activities;
• Reviewing and validating information in the release request;
• Ensuring proper communications and operational readiness activities are complete before release deployment;