Jan 2021 – Oct 2021 · 9 mos · Noida, Uttar Pradesh, India · Remote

• Leading and managing the assigned programs that are comprised of multiple
• program components (projects), through strategic planning and controlling the
• program scope, budget, costs, time schedules, quality, and timely delivery of all
• program components.
• Partnering with the Content Strategy and Product Management teams to execute on
• a competitive product strategy for both digital and print products based on analysis
• of market conditions.
• Manage relationships with multiple vendors, actively monitoring for quality
• compliance and adherence to schedule, budget, and technical specifications. Obtain
• bids, negotiate contracts, create purchase orders, and ensure timely payment of
• invoices.
• Actively manage budgets for all assigned products, monitoring and reporting
• regularly on schedule, cost estimates, and actual expenditures.
• Communicate quality control plan to program team, and monitors implementation
• of plan.
• Managing and ensuring that all potentials risks/issues are properly communicated
• to all stakeholders with correct owners for the same identified and/or putting in a
• resolution plan.
• Working closely with manager and teams across Pearson, participate actively in
• evaluation of new systems and workflows to facilitate our transition to newer
• technology platforms.

Oct 2019 – Jan 2021 · 1 yr 3 mos · Noida Area, India

• Facilitate business processes through sound strategic planning, including managing
• the process, providing guidance, and assessing results.
• Ability to define projects and execute within timelines. Independently develop
• queries to retrieve data, make assumptions, develop the methodology and implement.
• Outsourcing/offshoring business processes and vendor management. Experience
• leading and identifying projects with larger picture in mind in a highly diverse and
• dynamic global setup.
• Serve as the primary client contact for Service Level / other contracted Metrics and
• take responsibility for issue resolution.
• Ability to effectively influence and communicate cross-functionally with all levels of
• management and build consensus and to deal with multiple conflicting priorities and
• stakeholder issues.
• Monitor, measure and communicate project progress, potential risks/delays and team
• performance to teams, executives and other sponsors. This involves regular tracking
• and reporting to all stakeholders of project progress (actual and re-forecast) against
• project plans and KPI’s.
• Identify operational weaknesses and help improve or innovate new processes to keep
• local teams as efficient as possible.
• Understand internal tools and processes and leverage those to push automation and
• increase work efficiency and quality. Collaborate with stakeholders to improve the
• quality of vendor operations.

Nov 2015 – Oct 2019 · 3 yrs 11 mos · Noida Area, India

• Managing the complete life cycle of the project starting from receiving the projects,
• sending them in a workable format to the composition team, monitoring the execution
• and ensuring that the end product is delivered in a timely manner with highest quality.
• Contributes in analysis, design, and implementation of business solutions, by breaking the
• problem statements down into functional requirements.
• Regular tracking and reporting to all stakeholders of project progress (actual and reforecast)
• against project plans and KPI’s.
• Coordinate all vendor management tasks inclusive of working with external vendors and
• internal employees.
• Planning jobs according to their due times and complexities, ensure systematic
• distribution of work amongst the teams, following up on the progress of the projects, and
• ensure overall co-ordination of the work between various teams and departments.
• Engaging with quality assurance professionals to ensure they understand the business
• context for the technical requirements. This responsibility may include reviewing test
• plans and/or samples to ensure they represent a clear understanding of the functional
• requirements.
• Create and monitor project schedules; track project milestones, identify problem areas
• before they impact the project and coordinate corrective actions.
• Handling client inquiries, escalations & issues faced by them.
• Organizing launch meeting (external and internal) and touching base with client and
• production team to resolve job related queries and deciding the workflow.
• Generating invoices and revenue based on the Services provided and as per the contract
• signed with the customer.

Feb 2015 – Nov 2015 · 9 mos

• Integration of data of local and global public transit agencies.
• Piloted and launched agencies spanning EMEA, NA and parts of AUS NZ regions.
• Address partner queries and challenges faced by them during onboarding process and chalk out feasible solutions.
• User interaction to troubleshoot common issues and problems encountered on Maps.
• Analyze transit data sets, infer potential quality issues and present them to partner.
• Adherence to Quality and SLA benchmarks.
• Providing assistance and rectifying queries of end users via emails.
• Collaborated with other teams whenever required or partners so that quality of product is maintained at all times.
• Play a key role in the development of business reviews, presentations, reporting, research and analysis..

Jan 2014 – Feb 2015 · 1 yr 1 mo

• Work closely with other internal customers to understand current and future needs.
• Analyze existing business problems and new requests to create accurate and presentable reports based on information from multiple sources/systems.
• Categorize all the retailer clients associated to provide effective and optimal solution for their queries/challenges.
• Tactfully handled issues/escalations so as to avoid any worst case scenarios that could act as
• an impediment for the process.
• Client Interaction for all the updated promotions to be added on to sheets that is to go global as well as manage and optimize those in the system.
• Generate reports for qualitative analysis pertinent to cases handled by agents based on set sampling criteria.
• Exhibit the ability to take initiative and prioritize time effectively to deliver results in a timely manner.
• Involve in secondary research and providing the optimal solution for the cases.

Nov 2013 – Jan 2014 · 2 mos

• 1) Identifying the purpose and mode of selling products of various clients.
• 2) Providing them with the comparative market study of the product.
• 3) Keeping a view on the Google and client end regarding the product description and pricing.
• 4) Creating case on finding any discrepancy and interacting with the client and their AM to find out the root cause of defect and to solve them.
• 5) Providing the client with day-to-day update of the reports of their online sales. Clients are like Amazon.
• 6) Providing the clients with the strategies and Blueprints aiming to cover the market share during any holiday or festive season.
• 7) Analysing the sales of the products in different geographic areas , season , schemes with the help of Google Analytic.
• 8) Graphically generating the paid clicks , product sales etc reports in various seasons and different time.