Apr 2024 – Jul 2024 · 3 mos · United Kingdom · Remote

Jun 2023 – Sep 2023 · 3 mos · London, England, United Kingdom · Remote

• Designed statistical analysis techniques to identify patterns, trends, and anomalies in datasets of over 8000 entries on Excel.
• Conducted over 21 global interviews across business units to pinpoint workflow optimisation opportunities. Presented findings in 15 slide PowerPoint decks, leading to 1 process improvement initiative.
• Actively participated in industry conferences and webinars, staying abreast of the latest trends and technologies in analytics, and implementing best practices to drive innovation within the organisation.
• Translated complex data into impactful visual presentations, utilising PowerPoint to illustrate the tangible differences brought about by process updates, fostering better decision-making.

Feb 2023 – Apr 2024 · 1 yr 2 mos · Milton Keynes, England, United Kingdom · On-site

• Delivered friendly, efficient service to an average of 120 customers per hour at the front counter with 99% order accuracy
• Resolved over 90% of customer inquiries and concerns on the first interaction, ensuring high satisfaction rates
• Assisted with stocking and organizing over 200 inventory items per week, contributing to minimal product waste of under 2%
• Collaborated closely with team members to efficiently handle orders, coordinate tasks, and support each other in delivering exceptional service, resulting in a 30% reduction in wait times during peak hours.

Jan 2022 – Mar 2022 · 2 mos · Bengaluru, Karnataka, India · On-site

• Developed a Mobile Point-of-Sale system for the client involving widgets using SQL to communicate with the database
• Designed and integrated an API with HTML, CSS, C# and .net
• Showcased the ability to make reports and PowerPoint presentations in a fast-paced environment

Aug 2020 – Aug 2022 · 2 yrs · Bengaluru, Karnataka, India · Remote

• Achieved and surpassed key performance metrics by 100% while meticulously analysing potential risks on the Amazon platform, showcasing a proactive and detail-oriented approach.
• Received multiple awards at Amazon, India, including Superstar of the Month (February 2021), The Aviator (July 2021), Aviator (December 2021), Aviator Sky-high (March 2022), and Zero Clubbers (2021), among others.
• Settled disputes between stakeholders in the US and the Netherlands marketplaces at Amazon, utilising critical thinking and analytical skills, resulting in an 80% decrease in e-commerce risk.
• Implemented proactive measures to anticipate and mitigate transaction risks, resulting in a 50% reduction in potential issues.
• Spearheaded initiatives to streamline investigation processes, reducing turnaround time by 25% and increasing the team's responsiveness to emerging risks.

Jun 2020 – Jun 2020 · 0 mo · India · Remote

• Initiated in formulation of strategies to create a digital presence
• Designed innovative advertisements and posters leading to expand in the customer base by 100
• Analysed competitive strategy to generate new ideas and increase website traffic by 10% (SEO marketing)

Mar 2020 – Jul 2020 · 4 mos · India · Remote

• Freelanced as a content writer for technical as well as non- technical content. Wrote more than 100 answers for students on the Brainly website
• Interacted with more than 5 students on a day-to-day basis to ensure doubts and queries related to specific subjects are answered

Feb 2019 – Apr 2019 · 2 mos · Bengaluru, Karnataka, India · On-site

• Initiated and guided the crafting of detailed flow charts and diagrams using Visio, strategically mapping processes, and generating a remarkable 10% boost in operational efficiency within the team.
• Played a key role in ERP implementation phases, actively contributing to research on ERP implementations in other organisations to inform best practices and enhance project planning.
• Led comprehensive research on drone types utilised in India's agricultural sector, providing valuable insights into technological advancements and applications.

Jun 2018 – Jun 2018 · 0 mo · Bengaluru, Karnataka, India · On-site

• Conducted comprehensive market research on over 20 Internet of Things (IoT) startups in India, providing valuable insights into emerging trends and competitive landscapes.
• Initiated and implemented a systematic approach to data management on Excel, ensuring accuracy and accessibility for timely decision-making.
• Identified two innovative startups for potential partnership, assessing technological compatibility and synergies.
• Volunteered at the LHIF (Life Sciences & Healthcare Innovation Forum) event in 2018 at NASSCOM, contributing to the success of the conference.

Jun 2017 – Jun 2017 · 0 mo · Bengaluru, Karnataka, India · On-site

• Managed Bengaluru's daily stock and distribution, boosting customer satisfaction by 10%.
• Leveraged autonomous decision-making to adapt to unforeseen challenges, ensuring continuity in stock distribution operations.
• Created comprehensive reports and stock summaries tailored to specific requirements, providing valuable insights for informed decision-making.
• Independently coordinated with internal teams to streamline stock distribution processes, ensuring optimal resource utilisation.