Aparna Bagga

Operations Associate

Gurgaon, Haryana, India18 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 12 years of experience in ITIL Service Management.
Proven track record in Problem Management execution.
Strong leadership in Cyber Security initiatives.

Stackforce AI infers this person is a Problem Management Specialist with expertise in ITIL and Cyber Security.

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Skills

Core Skills

Problem ManagementItil Service ManagementCyber Security

Other Skills

Customer ServiceUser Management

About

Problem Management Specialist with a superior customer service record. Good experience in implementing, design and development covering almost all major aspects of ITIL Service management. Comprehensive background in all areas of Problem Management idealization and execution.

Experience

18 yrs 10 mos

Total Experience

6 yrs 3 mos

Average Tenure

9 yrs 9 mos

Current Experience

Ibm india pvt ltd

Problem Management Specialist

Sep 2016 – Present · 9 yrs 9 mos · Gurugram, Haryana, India

I am professional with over 12 years of experience at such firms as IBM INDIA Private ltd, Computer Science corporation and HCL technology. Currently I am working as Problem Management Specialist and I have good experience in implementing, design and development covering almost all major aspects of ITIL Service management.

Problem ManagementITIL Service ManagementCustomer Service

Computer sciences corporation india pvt ltd

Problem Management/ Cyber Security.

Jul 2010 – Sep 2016 · 6 yrs 2 mos · Noida, Uttar Pradesh, India

Worked as SPOC/lead to a team of Cyber Security, where I was Administering and managing the User management (User creation/ deletion, Creating Organizational Units, Mailbox, Resource Mailbox, Distribution Group, Security Group, account reset, password resetting). Later moved to Problem Management as PM Specialist.

Cyber SecurityUser ManagementProblem Management