Jan 2026 – Feb 2026 · 1 mo · Cambridge, Massachusetts, United States · Remote

• Migrated 400+ automated email campaigns into updated, brand-compliant templates, contributing to a company-wide initiative to modernize lifecycle touchpoints and support a +10% click-through rate improvement goal.
• Executed 20+ email builds per day using HubSpot’s drag-and-drop editor and smart modules to ensure scalability, personalization, and consistency.
• Managed complex migration scenarios across multiple lifecycle programs while maintaining strict QA and brand standards.
• Partnered with cross-functional program owners to ensure alignment, satisfaction, and on-time delivery.
• Successfully met aggressive 5-week volume targets while maintaining quality benchmarks.

Jul 2025 – Nov 2025 · 4 mos · San Ramon, California, United States · Remote

• Implemented Monday.com and Wrike across the marketing team, improving workflow visibility and project reporting accuracy by 25%
• Managed 20+ concurrent marketing initiatives weekly, balancing internal campaigns and cross-departmental requests
• Coordinated a company-wide rebrand affecting 450+ employees, ensuring brand-compliant asset updates and a smooth multi-channel rollout
• Built and deployed 5+ internal and external email campaigns monthly in HubSpot, updating 10 template use cases to maintain consistent branding
• Oversaw an editorial calendar of 20+ content pieces per month, aligning deliverables with SEO goals, audience intent, and brand voice
• Produced 6–10 client proposals weekly with a 100% on-time submission rate, contributing to a 20% increase in proposal effectiveness

Nov 2022 – Jul 2025 · 2 yrs 8 mos · San Ramon, California, United States · Remote

• Maintained HubSpot email campaigns and templates, ensuring timely delivery and consistent branding under guidance from senior team members.
• Assisted in company-wide rebrand by updating assets and preparing materials for rollout across multiple channels.
• Managed the day-to-day editorial calendar of 20+ content pieces per month, tracking deadlines and supporting content alignment with SEO goals.
• Prepared and formatted 6–10 client proposals weekly, ensuring accuracy and on-time submission.
• Contributed to workflow tracking in Monday.com and Wrike, helping maintain project visibility and reporting.
• Supported 10+ weekly marketing projects between events, social media, web operations, etc.

Jun 2022 – Nov 2022 · 5 mos · Corona, California, United States · On-site

• Managed high-volume circulation desk operations, including check-in/check-out, account assistance, and patron inquiries.
• Assisted community members in locating materials using the library’s catalog and digital search systems.
• Maintained accurate inventory through shelving, classification adherence, and routine organizational audits.
• Processed returns, holds, and new materials with strong attention to detail and data accuracy.
• Delivered consistent, customer-focused service in a fast-paced, public-facing environment.

Oct 2021 – Dec 2021 · 2 mos · Portland, Maine, United States · Remote

• Conducted direct market research among three Fortune 500 companies pertaining to a wide range of business-oriented topics.
• Transcribed approximately two, 30-minute interviews daily to take a deeper dive into research concepts and understanding.
• Displayed formal writing communication skills in the form of verbal language, daily written reports, and presentations.
• Assisted in arranging 10-15 research interviews per week and built an effective cadence on client communications.

Sep 2021 – Jun 2022 · 9 mos · Corona, California, United States

• Fabricated timeline and presentation formatting to streamline communication and effectively navigate key points.
• Organized, coordinated, and submitted cost request forms for two large projects to obtain project funding.
• Collaborated with 10 project managers to keep progress files up to date to align with a weekly reporting system.
• Developed a financial tracking document consisting of material lists to better ensure the projected budget is on track.
• Scheduled and led an average of 5 touch base meetings per week to discuss obstacles and progress in the project timeline.

Mar 2020 – Sep 2021 · 1 yr 6 mos · Northborough, Massachusetts, United States

• Collaborated with a team of 10, daily, to ensure efficient and effective sales of beauty products.
• Responsible for keeping track of an average of $10,000 - $15,000 in daily sales stored in branch registers.
• Maintained cleanliness and organization of more than 300 products along with counters and displays to ensure quality products and shopping conditions.
• Acquired an average of 5 store credit card approved applications per week: increasing productivity numbers by 20%.
• Raised exposure for various key brands through product demonstration and effective application methods.

Jan 2019 – Dec 2019 · 11 mos · Boston, Massachusetts · On-site

• Co-managed a team of 60 colleagues during the development of the “US-Payroll Workday Project” resulting in the successful implementation on the deadline of January 1st, 2020.
• Utilized Microsoft Office in creating the Project Charter, Business Requirements Document, and Team Vacation Day Calendars to improve project efficiency.
• Planned and facilitated bi-weekly team meetings and project touch-base meetings to keep track of the ongoing project timelines to keep all teams organized and connected to each other.
• Trained operations and project management new hires in all functionalities of the role; including leadership, documentation, and technology to assure the team a smooth transition into the new member.
• Received and analyzed 8 reports per week to track success among team leaders in accordance with Payroll Project business requirements.