Apoorva Dihiye

Product Manager

Wardha, Maharashtra, India5 yrs 1 mo experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Experienced in customer service with a focus on satisfaction.
  • Skilled in multitasking and problem-solving in high-pressure environments.
  • Proficient in video editing and graphic design tools.
Stackforce AI infers this person is a Customer Experience Specialist with a strong foundation in Marketing and Customer Service.

Contact

Skills

Core Skills

Customer SatisfactionCustomer Experience

Other Skills

Adobe PhotoshopAfter EffectsAnalytical SkillsApplication Lifecycle ManagementAttention to DetailBFSIBill PaymentBusiness AnalysisBusiness DevelopmentBusiness ModelingBusiness RequirementsCommunicationCompetitive AnalysisCredit CardsCustomer Requirements

About

Apoorva is an MBA Transformational Student Manager @ SIMS Pune - Batch 2020-22 , major in Marketing. Currently she is the team member of SMARK and Production House of SIMS. She has worked in Home First Finance Company India Limited as a Customer Service Officer for 1 year. She has done her UG in Electrical Engineering from Yeshwantrao Chavan College of Engineering Nagpur. She holds a key interest in Photoshop, Video editing, Dancing.

Experience

5 yrs 1 mo
Total Experience
2 yrs 6 mos
Average Tenure
4 yrs 1 mo
Current Experience

Icici bank

Deputy Manager

May 2022Present · 4 yrs 1 mo · Mumbai, Maharashtra, India

Outlook publishing (india) pvt. ltd.

Intern

Apr 2021May 2021 · 1 mo · WFH

Home first finance company (hffc)

Customer Service Officer

Aug 2018Aug 2019 · 1 yr · Nagpur, Maharashtra, India

  • Hard and Smart working CSO bringing 1 year of experience meeting customer needs via many ways. Skilled in listening to customers, specialize in quality, speed and process optimization, meeting productivity targets and maintaining current knowledge of company offerings. Motivated to maintain customer satisfaction and contribute to company success. Boost customer loyalty by delivering expert support, guidance to resolve any problem and satisfying all types of customers. Skillfully multitask and prioritize actions to manage incoming calls, emails and in-person inquiries. Good research, communication and teamwork abilities. Experienced in managing data entry, database and documentation requirements with excellent organizational skills. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Customer ServiceMultitaskingCommunicationProblem SolvingTeamworkData Entry+3

Education

Symbiosis Institute of Management Studies

Master's degree — Marketing

Jan 2020Jan 2022

Yeshwantrao Chavan College of Engineering, Nagpur

Jan 2017Jan 2018

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