Aug 2023 – Apr 2024 · 8 mos · United States · Hybrid

• Led a team of 10 and orchestrated a strategy for personalized digitized fundraising for a non-profit
• Developed work plans, schedules, and project estimates, while maintaining project scope, timeline, and risks
• Improved team productivity by 25% through JIRA for tracking, Confluence for documentation, and SharePoint for collaborative work, ensuring streamlined communication and project progress

Mar 2021 – Aug 2023 · 2 yrs 5 mos

• Elevated client satisfaction by 10% and ensured on-time completion of 50+ complex technical projects valued at $10M by spearheading successful end-to-end project lifecycle, and supervising impactful project planning, prototyping and execution
• Accomplished a deployment run rate of 150+ sites/month and a 20% reduction in project timelines by developing an accelerated delivery and deployment model, including the formulation of workflow plans and technical documentation
• Enhanced efficiency by saving 105 human hours per week by automating bug analysis reports using Python scripts

May 2020 – Feb 2021 · 9 mos

• Averted an estimated $500,000 in potential revenue loss and ensured security compliance by resolving critical firewall issues on the production network within stringent timeframes in the Cisco TAC team
• Achieved and maintained a perfect CSAT score of 5 while handling 300+ TAC cases, investigating escalations and conducting complex training sessions for 50+ stakeholders
• Increased organizational revenue by $70,000 and earned the ‘TAC Business Lead Generation Award’ for identifying client needs and providing 65% effective leads to the sales team

Jul 2019 – Jun 2020 · 11 mos

• Spearheaded network infrastructure migrations for a Fortune 500 company with high efficacy, resulting in $8M savings in operational expenses. Impacted 800+ devices across 200+ sites
• Spotted and analyzed critical risks in customer networks through data-driven insights. Fixing which improved enterprise risk compliance by 87%
• Led internal process upgrades to streamline customer change requests, which reduced manual effort by 45% (500 work hour)

Feb 2018 – Jul 2018 · 5 mos

• Successfully shortened project deadlines by 10%, managing product development team and efficiently delegating tasks as the Point of Contact (POC) for the development of an Android app for peer-to-peer buying and selling
• Promoted user engagement by 15% via a customer rating feature, promoting trust and transparency between buyers & sellers
• Drove a 25% surge in customer satisfaction by revamping user experiences and payment processing, encompassing end-to-end UI/UX enhancements and seamless Unified Payment Interface (UPI) integration

Aug 2017 – Jul 2018 · 11 mos · Delhi, India

• Performed a range of teaching and assessment activities: tutorials, seminars, labs, and lectures.
• Worked closely with students on subject matters. Held regularly scheduled office hours to assist with the same

Aug 2015 – Nov 2016 · 1 yr 3 mos · New Delhi, Delhi, India

• Innovation in the payment systems - Converting unbanked to banked.
• Worked on an Innovation Project with the University of Delhi to analyze the shortcomings of various payment systems used to do transactions in target areas: Azadpur and Ghazipur Mandi(Vegetable Markets).
• Created a digital payment record prototype for these markets.
• Managed the entire project from selecting the target areas to the final delivery of the project.
• Project was awarded for its innovation and selected for the Research Display at the University of Delhi.