Apurba Kumar Talukdar

Product Manager

Pune, Maharashtra, India3 yrs experience

Highly Stable

Key Highlights

3+ years of experience in ServiceNow development.
Achieved 30-70% efficiency gains through automation.
Certified ServiceNow Administrator with Agile expertise.

Stackforce AI infers this person is a SaaS-focused ServiceNow Developer with strong automation and ITSM expertise.

Contact

Skills

Core Skills

ServicenowJavascriptIt Service Management

Other Skills

Access Control ListsAgile Software DevelopmentAnalytical DashboardsAnalytical SkillsBusiness Process ImprovementBusiness RulesBusiness Solutions DevelopmentCC (Programming Language)CSSCascading Style Sheets (CSS)Change ManagementClient ScriptsCross-functional Team LeadershipCustom Reports

About

ServiceNow Developer with 3+ years of enterprise experience in ITSM implementation, workflow automation, and platform customization. Strong expertise in JavaScript, Glide APIs, Flow Designer, Service Catalog, CMDB, and REST integrations.Known for delivering high-impact automation that reduces manual effort and improves SLA performance, including production access automation and playbook-driven workflows with 30–70% efficiency gains. CSA certified, Agile-driven, and focused on building scalable, business-aligned ServiceNow solutions.

Experience

3 yrs

Total Experience

3 yrs

Average Tenure

3 yrs

Current Experience

Wolters kluwer

2 roles

Associate Enterprise Software Engineer

Jun 2023 – Present · 3 yrs · Pune, Maharashtra, India · On-site

Engineered ServiceNow enhancements leveraging UI Policies, Client Scripts, and Business Rules, resulting in a 30% decrease in ticket resolution time and improved sprint productivity.
Designed dynamic asset tracking fields using Form Design, Client Scripts, and Fix Scripts, enhancing device lifecycle management accuracy by 35%.
Contributed to Technical Design Documents (TDD), Unit Test Cases (UTC), and ensured SDLC adherence, improving overall software quality and delivery standards by 25%.
Customized the Service Portal homepage by developing interactive widgets and utilizing platform tools to enhance user engagement and interface consistency.
Developed and maintained Scheduled Jobs, Fix Scripts, and Data Sources, and supported key system integrations, leading to a 25% improvement in platform efficiency and automation.

ServiceNowUI PoliciesClient ScriptsBusiness RulesTechnical Design DocumentsUnit Test Cases+4

Software Engineer Intern

Dec 2022 – May 2023 · 5 mos · Pune, Maharashtra, India · On-site

Assisted in configuring and maintaining ServiceNow ITSM modules, including Incident, Problem, and Change Management, ensuring platform stability and data integrity.
Developed custom reports,analytical dashboards with interactive filters in Servicenow, improving ticket visibility and tracking accuracy by 30% across targeted support teams.
Administered Access Control Lists (ACLs) and refined role-based permissions, enabling direct field-level updates and fully resolving Service Portal access inconsistencies, thereby enhancing user governance and security.
Streamlined workflows automation and email notification logic using JavaScript and Flow Designer, cutting unintended RITM creation by 40% and improving process reliability.

ServiceNowIncident ManagementProblem ManagementChange ManagementJavaScriptFlow Designer+2