Oct 2021 – Apr 2024 · 2 yrs 6 mos · Hyderabad, Telangana, India · Remote

• Successfully led end-to-end talent acquisition functions, contributing to organizational growth.
• Proven track record of building and mentoring high-performing teams, ensuring alignment with business objectives.
• Implemented innovative sourcing strategies, leveraging diverse channels to attract top talent.
• Demonstrated commitment to diversity and inclusion, fostering an inclusive workplace culture.
• Enhanced employer branding through strategic initiatives, positioning the company as an employer of choice.
• Expert in analysing recruitment metrics for data-driven decision-making and continuous process improvement.
• Collaborated closely with internal stakeholders to understand and address hiring needs effectively.
• Implemented competency mapping and behavioural interviewing techniques to enhance the hiring process.
• Managed recruitment operations, overseeing budgets, external agency relationships, and overall efficiency.
• Developed and executed successful hiring strategies, aligning with organizational vision and objectives.

Jun 2019 – Oct 2021 · 2 yrs 4 mos

• Leading and managing delivery of strategic objectives across multiple business areas that align with overall organizational goals. Experience in providing insights to successfully hire the right talent, engage and retain them and effectively manage their Performance and Development. Experience in understanding and analyzing metrics to measure success ratio at each level, and device programs to improve results.

May 2013 – May 2019 · 6 yrs

•  Spearheading the growth of AMS (Application Management Services) function in Softtek India from zero to 130+ resources in a span of 15 months
•  Aggressively propagated referral policy to fulfill and hire some of the key positions in the organization
•  Lead for maintaining and ensuring compliance to SOPs and Metrics for Internal & External Audits
•  Lead for Process improvement within Sourcing in India GDC
•  Market Intelligence Research and benchmarking using Glassdoor, LinkedIn, etc.
•  Active/Passive Pipeline building of resources for current and future project projections
•  Compensation Benchmarking & Negotiations for various levels of hires
•  Stakeholder Management - Effectively identified, managed and influenced internal stakeholders which in turn reduced the cost and time per hire
•  Pool Management - Collaborate with Competency Managers in India as well as other GDCs Worldwide to maximize the utilization of India Talent pool
•  Built and Managing team of Talent Acquisition Associates
•  Introduced and led the Campus recruitment efforts
•  Successfully conducted multiple drives for lateral as well as off-campus hiring; devised methods to increase hiring ratio

Oct 2009 – Apr 2013 · 3 yrs 6 mos · Bangalore

• As Business Partner for Technology Operations, successfully built and retained teams for the Product management, development, and QA teams
• Identified pain areas and developed recruiting strategies to fulfill complex roles
• Introduced Technical Skill assessment tools, Campus programs with premium institutions, Salary benchmarking, Hackathons, amped up Social Media hiring and effective stakeholder management
• Collaborated with Business to understand future demand and helped create & execute pipeline strategy to get ahead of hiring needs
• Performance Management & Grievance Handling
• Designed programs for effective employee engagement
• Responsible for Onboarding/offboarding of employees
• Employee orientation

Jan 2009 – Sep 2009 · 8 mos

• Ì Work closely with US based hiring managers and get the requirements from them
• Ì Analyze the requirements received and deliver the right quality of resumes at the right time.
• Ì Work closely on SAP and Business Objects related skills; both technical and functional; core and niche
• Ì Sourcing qualified candidates through the web and utilizing various Networking sites, job boards, referrals, and internal database.
• Ì Sourcing high-quality candidates to ensure 100% client satisfaction.
• Ì Carrying out screening, selection process, and closing the Consultants on full time salary basis/ W2 hourly.
• Ì Actively build pipeline of candidates for SAP as well as Business Objects

Nov 2008 – Dec 2008 · 1 mo · Bengaluru, Karnataka, India

Dec 2007 – Oct 2008 · 10 mos

• Setting up the entire Recruiting Operations for India office
• Built a strong team of 3 recruiters
• Set up the Recruiting process for India operations
• Researched and implemented a comprehensive recruiting software tool for database building and smooth recruiting operations
• Selected, negotiated and subscribed to Jobsites (Naukri & Monster)
• Implemented efficient end to end recruiting process (Candidate evaluation form, sourcing and interviewing techniques, salary negotiation & successful hiring of candidate)
• Trained the team of recruiters to work as a team in achieving the organization goal of successful selection of resources
• Successful hiring and filing of 60 H1b VISA applications for year 2008
• Strategize the whole hiring process for H1b by understanding the resource needs of eTeam USA
• Hired candidates in technologies such as Business Intelligence, Data warehouse and ERP
• Efficiently utilized Jobsites and networking sites to identify potential candidates and convince them to choose eTeam Inc as their employer to pursue their career in the USA
• Organized walk-in interviews in various cities within India to maximize on the hiring results
• Account Management & Spearhead the Recruiting for Contract/Permanent Staffing
• Understand the Contract/Permanent Staffing business model
• Trained recruiters to build a healthy pipeline of candidates in various technologies such as ERP, Microsoft, Middleware, Java, BI and Data warehouse
• Strengthened eTeam's relationship with the client recruiters and hiring managers to help bring in more business to the company
• Constantly and consistently interacted with the hiring/short listing managers to understand the requirements and forward suitable profiles
• Arranged for client interviews, followed up and initiated for feedback of candidates' interview
• Worked with client recruiters and hiring managers to help on priority requirements without compromising on availability and salary; and successfully submitted profiles

Apr 2007 – Dec 2007 · 8 mos

• Ì Handling full cycle Recruitment activities from Understanding the requirements, Sourcing, Initial Screening, Arranging, Technical Interviews, Compensation negotiations/HR round screening and making offer
• Ì Talent acquisition on a proactive as well as reactive mode; project hiring as well as strategic
• Ì Maintaining Pipeline of candidates for core as well as niche skills
• Ì Effective People skills helping in selection of right candidates
• Ì Resource Deployment making sure the candidates meet all the parameters of company’s requisites.
• Ì Arranging weekend recruitment drives and walk-in to meet the influx of requirements from delivery
• Ì Referral drives with the company to boost employee referrals
• Ì Hired for H1 Visa quota for the year 2007 and processed paperwork

Sep 2004 – Apr 2007 · 2 yrs 7 mos

• Ì Working closely with US based hiring managers and getting the requirements from them; both proactive and reactive ones.
• Ì Analyzing the requirements received and delivering the right quality of resumes at the right time.
• Ì Working closely on SAP related skills; both technical and functional; core and niche
• Ì Sourcing qualified candidates through the web and utilizing various job boards, referrals, and internal database.
• Ì Sourcing high-quality candidates to ensure 100% client satisfaction.
• Ì Carrying out screening, selection process, and closing the Consultants on full time salary basis/ W2 hourly.
• Ì Good understanding about the Visa process.

Mar 2000 – Sep 2004 · 4 yrs 6 mos

• Ì Monitoring of customer’s affairs work functions & output on a daily basis, shifts basis, for acceptable performance as evaluated by quality standards that are in support of organizations mission and strategies.
• Ì Responsible for implementation and adherence to quality standard and measurement criteria and creation of QA Database
• Ì Monitoring errors, deviations & initiate corrective measures after escalating to Asst Manager Quality Assurance.
• Ì Recommend or suggest innovative remedial measures including training based upon results of monitoring, auditing & reporting exercises.
• Ì Generate account specific Quality Assurance reports based upon predefined contractual criteria and provide inputs to Asst. Manager QA to enable him/her meet customer’s contractual obligation.
• Ì Create & maintain timely & accurate QA DATABASE.
• Ì Assist the Asst. Manager QA in conducting periodic reviews on QOS (Quality of Services)
• Ì Providing input to Asst. Managers QA for design& implementation of appropriate user-friendly systems, Standards, & Procedures to monitor Quality Assurance performances, deviations and /or issues.
• Ì Implement & adhere to quality Assurance system & procedures to keep track of quality issues.
• Ì Coordinate with technical hand operation support and procedures to keep track of quality issues.
• Ì Assist the Asst. Manager QA revising and review quality systems, standards and procedures.
• Ì Initiate measures for satisfaction of system & procedures to improve the services quality.
• Ì Ensure implementation of quality requirements of the clients and generate related reports.
• Ì Responsible for team of agents to help them perform consistently by providing positive feedback & create action plan to improve service quality.
• Ì Motivate agents to increase productivity in terms of both quality and quantity. Monitor their performance and help Operations Department in achieving their target Conversion, which is vital in a telemarketing account