Archita Sharma

Operations Associate

Bengaluru, Karnataka, India4 yrs 1 mo experience

Most Likely To Switch

Key Highlights

Proven track record in client relationship management.
Multilingual expertise enhancing communication across regions.
Strong analytical skills driving process improvements.

Stackforce AI infers this person is a multilingual Client Relationship Manager with a focus on SaaS and operational efficiency.

Contact

Skills

Core Skills

Client Relationship ManagementProject Management

Other Skills

Analytical SkillsAttention to DetailVendor PartnershipsMultilingual CommunicationStreamlining Operational ProcessesData VisualizationKPI ReportingForecastingAdministrationB2BStreamlining Complex Work ProcessesData IntegrityResearch and Development (R&D)Translation ManagementProduct Mapping

About

Currently contributing as an Associate - French at Sakon, Client Relationship Management Pursuing an Executive MBA at Symbiosis Institute of Business Management Bengaluru to align ops strategies with business objectives. Academic background includes a Bachelor's in Arts from the University of Delhi and advanced French studies at Alliance Française de Delhi, demonstrating a commitment to multilingual and interdisciplinary expertise.

Experience

4 yrs 1 mo

Total Experience

1 yr 4 mos

Average Tenure

1 yr 9 mos

Current Experience

Sakon

Associate

Sep 2024 – Present · 1 yr 9 mos · Pune District, Maharashtra, India · Remote

Support ongoing projects by coordinating vendors and client stakeholders across US, Canada, and international markets, including French-speaking stakeholders.
Act as a single point of contact for day-to-day vendor communication and issue tracking, handling multilingual communication when required.
Define and document project and process requirements, ensuring clarity, accountability, and smooth hand-offs across teams.
Build and maintain Excel and Power BI dashboards tracking ticket volumes, SLAs, root causes, and performance trends.
Supported process improvement initiatives contributing to a 15–20% reduction in turnaround time.
Prepare weekly project status updates, risk logs, and change reports for leadership.

Analytical SkillsAttention to DetailClient Relationship ManagementProject Management

Numerator

Research Analyst

Jun 2023 – Sep 2024 · 1 yr 3 mos

Led multiple research and categorization projects simultaneously, ensuring 100% on-time delivery. Performed high-accuracy product and receipt classification, enhancing dataset reliability and quality. Conducted targeted online research for brand/product mapping, contributing to cleaner and more actionable datasets. Ensured data integrity through meticulous verification and reconciliation. Supported solutions and product teams with accurate, consistent multilingual data inputs.

Amazon

Catalog Associate

Apr 2022 – May 2023 · 1 yr 1 mo

Executed French marketplace catalog audits, resolving content discrepancies and improving product listing accuracy. Conducted product research and validated audit entries, strengthening the quality of customer-facing content. Designed and documented SOPs for recurring catalog issues, improving team efficiency. Coordinated with quality and compliance teams to uphold audit and linguistic standards. Translated and proofread French product content, ensuring clarity, tone consistency, and marketplace compliance.