Arjun P. — Technical Program Manager

14+ years of experience in Program and Project management, business consulting, growth strategy, business intelligence and reporting, product innovation and engineering, customer success, and stakeholder management, I am a Senior Service Delivery Manager at Optum, a leading provider of health care solutions. It is my strong belief that Innovation is a continuous practice and that leaders in charge of Innovation have a responsibility to be resourceful and pragmatic in their endeavor to push boundaries. I have a strong track record of delivering millions of dollars of business value; cutting-edge innovation; successful collaboration with teams from Financial, Operations and Technology. My core competencies include delivering innovative and data-driven solutions, products, managing projects and programs end to end, building capability centers and maintaining relationships, coaching and mentoring teams. I have a bachelors' degree in computer science and engineering and cleared PMI-PMP, PMI-ACP, CAPM and multiple certifications in Analytics, Agile and Project Management with above target score. In my current role, I leverage my analytical skills, domain expertise, and agile methodology to provide consulting services to stakeholders across various industries, helping them optimize their processes, products, and performance. I also contribute to the development and implementation of product and digital transformation strategy, aligning it with the market needs and customer expectations. I am passionate about creating value for the clients and the organization, constantly learning and improving myself and others. Specialties: + Product/Program Management + Reporting/Software Development + Business and Data Analysis + Business Process Analysis and Design + Six Sigma Green/Black Belt methodologies + Innovations and Patents + Atlassian Expert (Asana, Trello, Jira, Confluence) + Certified Scrum Master (Kanban, Scrum and Scrumban) + Business Transformation/ Change Management + Power BI, Tableau and Domo Professional: PMI - PMP, PMI - ACP, CSPO, Lean Six Sigma Green/Black Belt Technical: Microsoft PL-300, Google PMP, Tableau Data Scientist Education: Bachelor of Technology in Computer Science Domain Industries : Healthcare Business Insights, Transportation/Logistics consulting and Ecommerce solutions. Emerging Leader Program Cohort Coach, Inclusion and Diversity APAC leader primary for (In)visible Inclusion theme, previously, I was a two-time Global Service Hero (awarded to the top 1% of the global workforce) in the Analytics team.

Stackforce AI infers this person is a Healthcare and E-commerce project management expert with a strong focus on data-driven solutions.

Location: Delhi, India

Experience: 11 yrs 3 mos

Skills

Program Management
Project Management
Business Intelligence (bi)
Analytical Skills
Business Process Improvement
Change Management
Product Management
E-commerce
Business Transformation

Career Highlights

14+ years in program and project management.
Delivered millions in business value through innovation.
Recognized as a Global Service Hero in analytics.

Work Experience

Optum

Senior Project Program Manager (3 yrs 4 mos)

Senior Project Manager (1 yr 11 mos)

Assistant Project Manager (1 yr)

Lead Business Analyst (2 yrs 1 mo)

Safexpress Private Limited

Business Process Manager (1 yr 2 mos)

24Seven Commerce

Project Manager (1 yr 9 mos)

Fiverr (Fiverr.com)

Business Analyst (2 yrs 6 mos)

The Timken Company

SAP Software Trainee (1 mo)

Hindustan Aeronautics Limited

Software Trainee (1 mo)

Education

Project Management Professional at Project Management Institute

Emerging Leadership Program at Optum

Lean Six Sigma Green Belt at Optum

Bachelor of Technology (B.Tech.) at Indian Institute of Technology, Kanpur

at St. Peter's College

Arjun P.

Technical Program Manager

Delhi, India11 yrs 3 mos experience

Highly StableAI Enabled

Key Highlights

14+ years in program and project management.
Delivered millions in business value through innovation.
Recognized as a Global Service Hero in analytics.

Stackforce AI infers this person is a Healthcare and E-commerce project management expert with a strong focus on data-driven solutions.

Contact

arjunporwal007@gmail.com LinkedIn

Skills

Core Skills

Program ManagementProject ManagementBusiness Intelligence (bi)Analytical SkillsBusiness Process ImprovementChange ManagementProduct ManagementE-commerceBusiness Transformation

Other Skills

Agile MethodologiesAgile Project ManagementAnchoringAutomationBasecampBudgetingBusiness AnalyticsBusiness InsightsBusiness ProcessBusiness Process AutomationBusiness Process MappingBusiness Process Re-engineeringBusiness RequirementsCertified Lean LeaderChange Project Management

About

Experience

11 yrs 3 mos

Total Experience

3 yrs 9 mos

Average Tenure

Current Experience

Optum

4 roles

Senior Project Program Manager

Promoted

Jan 2022 – May 2025 · 3 yrs 4 mos · On-site

Leading and Building Reporting and analytics Team supporting rationalization, cloud migration, Business insight modernization, technology migration and sustainable data quality.
Collaborating with Team leadership, Patent(s) Engagement, Business Development, Health Plan leaders, and key stakeholders across the organization to identify, prioritize and build solutions required for new business proposals.
Representing as the Voice/Face of the customer' with delivery teams, Reinforcing the customer's perspective throughout the product realization cycle.
Assisting the leadership team at the VP/Director & CCO level in planning, implementing, & evaluating existing operations, systems & procedures.
Steering technology initiatives to enhance end-to-end Customer Experience (CX), Deliver product/program quality improvements and convert insights into strategic opportunities.
Delivering business intelligence thought leadership to UnitedHealth Group’s growing analytics
management on potential products in voice analytics and reporting analytics.
Creating presentations of product capabilities for prospective clients and providing strategic direction to enterprise work streams on different aspects of the business.
Leading projects to assess organizations strategy for the Platform and Analytics solutions for UnitedHealth Care Insurance clients.
Drive operational efficiency with client's organization through reporting solutions for performance and KPI tracking.
Leading a cross geographical team of 30+ members and co-ordinate multiple work streams to deliver high-quality solutions to the 100+ clients.
Creation of Executive Dashboards for delivering key metrics to the leadership team, providing detailed insights highlighting and recommending priorities and risks to the client and business.
Global Hero Winner (2) on this role for exceptional deliveries and Innovation planning.

Requirements AnalysisBusiness ProcessProject ManagementCommunicationTeam MotivationData Storytelling+23

Senior Project Manager

Promoted

Feb 2020 – Jan 2022 · 1 yr 11 mos · On-site

Responsible for complete project execution including interaction with business partners/customers for requirement gathering, analysis and provide reporting solutions design followed by technical development, testing, assisting business review and deployment with complete satisfaction of customers in agreed timelines.
Technical Lead for various reporting projects and responsible for executing Project Management related activities, collating data related to monitor project progress, ensuring Quality compliance and process adherence within the project team.
Mentor and help to build Solutions Services and Support team to cater all the Operational & Maintenance support to the production reporting solutions.
Primarily worked on Business Intelligence Reports.
Responsible for overall application maintenance, availability and daily jobs of provider and members census including delivery management and resource management of the offshore team.
Recognized business opportunities by providing strategic analysis, consulting &
successfully onboarded 14+ clients.
Expertise in BI and Data Analytics solutions, setting up high performing offshore teams, E2E delivery, resource and client relationships management.
Strong U.S. Healthcare domain experience.

KanbanProcess OptimizationProject ManagementCommunicationData StorytellingBusiness Process Re-engineering+25

Assistant Project Manager

Feb 2019 – Feb 2020 · 1 yr · On-site

Led a team of 5 data Analyst, scientists and data engineers to enhance tele calling project in collaboration with the Nationwide tele helpline office.
Coordination with the application development team to enhance features, create visualizations and dashboards.
SLA Reduction from 7 Days to 1 day for 20K tickets/year (Savings $14M).

KanbanSoftware Project ManagementProcess OptimizationProject ManagementCommunicationData Storytelling+30

Lead Business Analyst

Jan 2017 – Feb 2019 · 2 yrs 1 mo · On-site

Editor for Newsletter's, EDA Lead for DEI Programme.
Handle Project Managements for health care projects::
Aligned with diff segments working in as Project Manager (Project Management Office) and handling health care tool as Portfolio engagement.
Majorly Supports in ::
1. Portal Development
2. Performance Guarantee
3. Partner Execution & Performance (PEP)(formerly Partner Management
4.Daily/weekly/Monthly Reporting supporting Multiple LOB's
Created POC’s on Voice analytics tool and Artificial Intelligence.
Wrote health care articles for Hub and Intuitive for leadership.
Tableau project management analysis for RTAM – Atscale and Platfora Migration
Skills - Tableau, MS Retail Management System, MS Retail Pro 8, 9 and MS Office tools.
Responsible for managing project management in RTAM JAD sessions and serving as crucial link between the onshore partners and tableau/Atscale developers for seamless communication and creating new dashboards.
Analysis and review of ongoing in-house development, features development, enhancing value of the product, actively making effort to build better solution for customers.
Worked as project coordinator in process mapping for denial calls routing.

TableauSoftware Project ManagementProcess OptimizationProject ManagementCommunicationData Storytelling+29

Safexpress private limited

Business Process Manager

May 2015 – Jul 2016 · 1 yr 2 mos · New delhi · On-site

B2C Segment Business Delivery Head & Business Process Improvement Head -
Responsible for managing business process engineering and serving as crucial link between the Operations and IT department for developing new business processes and implementing them at grass root level.
Core responsible for redesigning existing business processes, Associated systems and Organizational structures to achieve a dramatic improvement in business performance.
Monitoring the analysis and implementations of workflows and business processes within an organization.
Redesign core processes of training, often using information technology to enable improvements of Booking, Delivery, RTO, Finance and Transhipment work flows.
Improved delivery quality by reducing the fragmentation of Propellite process, leading to saving of employee bandwidth.
Established fresh team of Business Analyst, Project Coordinators and Trainers.
Projects executed and Implemented- SafeAir B2C, Packaging Solutions, Unclaimed Goods, Bay optimum design, PayTm cash flow, Auto Waybill B2B generation, Android app, Auto Vehicle attendance, Tripsheet design.
Managed product development, developed Go-to-market strategy and launched a web & mobile based B2C app across 52 warehouse and 400+ shops.

Lean Six SigmaBusiness ProcessCommunicationData StorytellingAgile MethodologiesAnalytical Skills+26

24seven commerce

Project Manager

Aug 2013 – May 2015 · 1 yr 9 mos · New Delhi · On-site

B2B & B2C Project Delivery Manager :
Technical Program/Project Manager and Business Analyst delivering value for Ecommerce clients.
Managing Team of Project Managers, Coordinators and Development team.
Interface with cross-functional team members, including in-house creative production team, web development, Technical Managers, business partners, third party vendors as needed.
Analysis and review of our ongoing in-house development, feature development, enhancing value of the product, actively making effort to grow the effectiveness of our product through various collaboration with Point of Sales system.
Specializing in working on Microsoft Retail Management System, Retail Pro ver. 8 and 9 and Tally Soft Point of Sales system.
Excelled in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones.
Responsible for dealing with overseas E-commerce clients.
Fetch requirement, Implementing Check List, Allocating resources and delivering project.
To secure acceptance and approval of deliverables from the Project Sponsor and Stakeholders.
Responsible for communication, including status reporting, risk management, escalation of issues.

Project ManagementE-commerceCorporate CommunicationsTeam ManagementAgile MethodologiesProject Plans+37

Fiverr (fiverr.com)

Business Analyst

Jan 2011 – Jul 2013 · 2 yrs 6 mos · India · Remote

Top Rated Video Spokesperson at fiverr.com.
Video commercials which launches or reviews the new products in the identified branded companies.
My service was used by hundreds of companies for Brand development, web site traffic growth m and advertising their product.
My mission was to deliver High Definition presentation Videos of international standards with in the reach of every individual.
Achievement of 3000 micro projects execution and Commitment of HD quality, crystal clear sound and natural expressions for the benefit of our customers.
You can view my work here- www.fiverr.com/arjunrocks
Interview Highlights : https://wizzley.com/arjun-porwal-of-fiverr-com-exclusive-interview/

Marketing CommunicationsE-commerceProject PlansAnchoringBudgetingBusiness Analytics+28

The timken company

SAP Software Trainee

Jun 2009 – Jul 2009 · 1 mo · Bengaluru Area, India · On-site

Completed Internship in TIMKEN Research and Development IT Department, Bangalore in SAP and at EHS week learn safety precautions.
Enterprise resource planning (ERP) is a company-wide computer software system used to manage and coordinate all the resources, information, and functions of a business from shared data stores.

Requirements AnalysisProcess OptimizationProject PlansProcess ImprovementBusiness Process MappingBusiness Process Improvement+11