Arjun Rastogi

Operations Associate

Gurugram, Haryana, India14 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in retail transformation and operations.
  • Led significant projects across major retail brands.
  • Strong focus on business strategy and customer experience.
Stackforce AI infers this person is a Retail Operations and Transformation Specialist with extensive experience in business strategy and management.

Contact

arjunrastogi007@gmail.comLinkedIn

Skills

Core Skills

Retail TransformationBusiness StrategyHuman Resource ManagementSales ManagementOperations ManagementRetail ManagementBusiness DevelopmentLoss Prevention

Other Skills

Zero-Based Merchandise (ZBM)KPI achievementProject ElevatePower BIcustomer journey improvementstaff performance improvementretention strategiesSales strategiesPerformance monitoringTeam developmentOperational policiesStore performance reviewsHiring and trainingP&L managementAuditing

About

I can help with a pretty wide mix of things, such as: * Business strategy & retail operations * Data analysis, KPIs, and dashboards * Resume building & interview preparation * Market research and expansion planning * Writing, presentations, and communication * Learning concepts in simple language * Creative tasks like invitations, branding ideas, or image generation I posses strong expertise in retail transformation and operations. I’ve worked across brands like Bata India, Reliance Jio, Jack and Jones and Shoppers Stop. I have gained experience in ZBM rollout, PAN-India operations, Power BI automation, SOP compliance, and store productivity improvement. I think someone moving towards: * Retail leadership * Business transformation * Category management * Large-scale operations * Expansion strategy I remain focused on practical business questions — like ASP comparison, weightage analysis, customer experience initiatives, retail head responsibilities, and startup leadership. That reminds me of being operationally strong, trying to think at a business-head level. One interesting thing about me: I can switch roles depending on what you need — analyst, strategist, interviewer, trainer, brainstorming partner, presentation helper, or even “devil’s advocate” when evaluating a job offer or business decision.

Experience

14 yrs 3 mos
Total Experience
1 yr 7 mos
Average Tenure
3 yrs 5 mos
Current Experience

Bata india limited

4 roles

Retail Transformation Manager

Promoted

Apr 2026 – Present · 2 mos

Assistant Manager - Retail Transformation

Promoted

Jul 2025 – Mar 2026 · 8 mos

  • Leading the Zero-Based Merchandise (ZBM) project at BIL across 670 stores with (6 lakh sq. ft.) PAN India, driving business of ₹475 cr
  • Ensured KPI achievement: Clogs category at 8% TO, UPT benchmark of 2.0, aged stock <4%, and Rem cost <8%.
  • Designed and launched Project Elevate to enhance staff performance and retention.
  • Collaborated with cross-functional teams (merchandising, logistics, training, VM) to align with business goals.
  • Drove automation and digital transformation using Power BI for performance tracking and report optimization.
  • Improved customer journey and implemented new technologies, strategies and SOP’s to elevate the retail experience across stores
  • Monitored and improved Net Promoter Score (NPS) and Google My Business ratings.
  • Motivating team by conducting monthly team building activities
  • Visiting and travelling geographies to monitor and study gaps and market trends
  • Constantly developing transformational roadmap for upcoming stores
Zero-Based Merchandise (ZBM)KPI achievementProject ElevatePower BIcustomer journey improvementRetail Transformation+1

ZBM and Outlet Lead

Feb 2025 – Jul 2025 · 5 mos

District Manager

Dec 2022 – Feb 2025 · 2 yrs 2 mos

  • Develop and implement sales strategies to meet and exceed targets for each store
  • Monitor and analyse sales performance, identify trends and take proactive measures to improve sales and efficiency of stores
  • Conduct regular store visits and reviews to assess performance, provide guidance/feedback and ensure adherence of SOP’s
  • Recruit, train and develop store managers and SP’s within the cluster
  • Set performance expectations, provide constant and constructive feedback and conduct performance evaluations
  • Foster a positive work environment that encourages teamwork, motivation and customer centric mindset
  • Ensure consistent implementation of operational policies, procedures and visual merchandising standards across all stores
  • Monitor inventory levels, minimise stock discrepancies and manage shrinkage to be minimum at stores within the cluster.
  • Collaborating with other cross functions for better efficiency and to streamline better operational results.
  • Ensuring excellent customer service standards are in place with proper and regular trainings.
  • Resolving all customer complaints within 24 hrs with appropriate resolutions and actions
  • Monitor customer feedback and formulate strategies to enhance the overall shopping experience
  • Manage budgets, expenses and resources effectively to ensure profitability across the stores
  • Analyse financial reports, identifying area of cost optimisation and implement measures to control expenses
  • Supporting legal and BD teams on new proper acquisitions and existing property rentals.
  • Providing support to marketing team on constant feedback for the support required to increase sales and market capturing with respect to marketing campaigns and branding
  • Closely monitoring competition sales and implementation of marketing campaigns, if any
Sales strategiesPerformance monitoringTeam developmentOperational policiesSales ManagementOperations Management

Abacus india agencies pvt ltd

Cluster Manager

Jan 2022 – Oct 2022 · 9 mos · Lucknow · On-site

  • Handled 5 Roadster stores, 3 Nautica stores, 2 The Danish Rack stores, 4 Rare Rabbit stores for different geographies in UP/NCR/Delhi/Gurgaon and Mumbai with the local Franchise at Lucknow, UP
  • Keen at exploring more demographics.
  • Reviewing weekly and monthly store performance and conducting reviews with stores to have better results.
  • Active member in hiring, trainings, motivating, guiding
  • subordinates and working on their PDP’s and growth path.
  • Conducting store and stock audits for major brands like UCB, Skechers, Pepe Jeans, Nautica, Spykar, Rare Rabbit, etc
  • Experienced in opening new stores and collaborating with vendors for assets and stocks to meet deadlines
  • Maintaining P&L for brands and formulating strategies to reduce cost.
  • Involved in buying of merchandise for Roadster brand (offline channel)
  • Communicating and sharing constant feedback with brand teams for regarding product quality, pricing and placement.
Store performance reviewsHiring and trainingP&L managementRetail ManagementBusiness Development

Bestseller

Store Manager

Mar 2021 – Dec 2021 · 9 mos · Lucknow, Uttar Pradesh, India

Forever 21

Store Manager

Nov 2019 – Jun 2020 · 7 mos · Ahmedabad, Gujarat, India · On-site

Reliance jio infocom limited

Area Loss Prevention Manager

Apr 2018 – Nov 2019 · 1 yr 7 mos · Faizabad, Uttar Pradesh, India

  • Auditing 14 Jio Points, 2 My Jio stores, 1 Reliance Trends store under AOR - Faizabad
  • Conducting cash, inventory, store and on site audits
  • Submitting weekly reports to the management
  • Formulating strategies to curb the gaps and issues raised with the sales team and ensuring 100% efficiency
  • Ensuring health and safety of all employees under AOR
  • Conducting online and offline trainings for employees related to SAP and online tools for deposition of cash and billing process
  • Conducting health and safety trainings at JC’s, including mock fire drills.
  • Collaborating with vendors and management for deployment and installation of safety tools at stores, like fire sensors, cameras and safety alarms, etc.
  • Nominated as the SPOC for Gorakhpur region in the absence of ALPL for two months.

Bestseller

Store Manager

Mar 2015 – Mar 2018 · 3 yrs · Lucknow, Uttar Pradesh, India

AuditingTrainingInventory managementLoss PreventionOperations Management

Itc wills lifestyle (lrbd)

Store Manager

Jan 2014 – Dec 2014 · 11 mos · India

Marks and spencer reliance india private limited

Floor Manager

May 2013 – Nov 2013 · 6 mos · Delhi, India · On-site

Shoppers stop

Department Manager

Jul 2010 – Apr 2013 · 2 yrs 9 mos · Delhi, India

Education

Institute of Management Studies (IMS) Ghaziabad - Business School

Master of Business Administration

Lucknow University

Bachelor of Commerce

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