May 2025 – Nov 2025 · 6 mos · Pune, Maharashtra, India

• Promoted to Client Success Specialist role where I am handling accounts with high ACV while managing the product adoption, upsell and Retention of our clients by providing a better client experience

Apr 2023 – Apr 2025 · 2 yrs · Pune, Maharashtra, India

• (Formerly Rayden Interactive)
• Increased customer retention rate by 16% through creating and implementing a customer success strategy that identified user needs, provided proactive customer service and shared best practices with team.
• Conducted high-level engagement meetings with C-Level executives for Quarterly Business Reviews & weekly check-in calls that increased product usage by 60% within a span of 6 months, with an average NPS Score of 85.
• Spearheaded the roll-out of a Sales Enablement Initiative for the team resulting in a 50% increase in the customer references, testimonials, and case studies.
• Managed the end-to-end post-sales process for Phreesia's 150+ accounts, resulting in a CSAT score of 88%+ and an Annual Contract
• Renewal Rate of 93% (FY 2023-24).
• Acknowledged and Recognized by the organization for being consistent at revenue/sales generation of $100,000+
• Highest closure of 500% target achievement in 2024-2025 FY

Apr 2022 – Apr 2023 · 1 yr · Pune, Maharashtra, India

• Strategized account management initiatives for "At Risk" accounts
• resulting in a 15% increase in NPS score.
• Led weekly team sprints and conducted real-time feedback & 1:1 coaching strategy with performance plans.
• Developed and executed upsell & contract renewal strategies which resulted in a 160% sales target achievement in Q4 2022 & contract renewal rate of 95% with a client engagement rate of 90%.
• Mentored 4 new hires in the Buddy Mentor program, successfully guiding and evaluating four new team members on company processes and products, achieving a perfect evaluation clearance rate of 100%.
• Achieved the sales quota for 2 consecutive quarters with an average of 182% against the team average of 92%
• Acted as an internal advocate for clients to deliver product feedback & improvement ideas to support

Apr 2021 – May 2022 · 1 yr 1 mo · Maharashtra, India

• Successfully contributing towards the qualitative and quantitative growth of restaurants across 2 cities in Nagpur Cluster
• Analyzing data and past trends to formulate strategies for clients in order to maximize their online ordering business
• Executing assigned tasks as per the instructions/guidelines in order to meet the required SLAs
• Synthesizing large sets of data and integrate into meaningful and intuitive reports and recommendations
• Achievement:
• Awarded as the Best BA across region in the month of Feb, 2022
• Acknowledged by Regional Head – West for transforming Akola city as the ‘Best emerging city’ in gaining market share

Dec 2020 – Mar 2021 · 3 mos · Maharashtra, India

• Handling portfolios of 200+ restaurants and establishing new ways to increase company’s market share across the cities
• Onboarding new restaurants, achieving 100% sales target monthly, monitoring and solving queries of merchants
• Developing long term relationships and solving day-to-day problems for portfolio of clients, both existing and newly acquired
• Delivering major and minor projects as per the requirements in the team

Aug 2020 – Sep 2020 · 1 mo · Pune, Maharashtra, India

• Identifying prospective customers and developing a database.
• Approaching the prospective customers and proposing the services.
• Making a sale and closing the deal.
• Other Responsibilities:
• Conducting a preliminary market research for a new project based on Life Skills.
• Gathering the data and formulating charts and reports with detailing findings.

May 2019 – Jun 2019 · 1 mo · Pune

• Understanding customer’s shopping experience at various Reliance stores in Pune every week for two months.
• Evaluating the shopper’s feedback by conducting a survey using a structured questionnaire provided by the organization across the store.
• Present a report on any one particular store where the highest number of footfall was collected
• Preparing a report on Reliance Trends store where 200 customers were surveyed in a week.
• Assimilating and interpreting the data based on 8 important parameters by conducting primary and secondary research and presenting detailed findings.