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Arpit Singh

Senior Software Engineer

San Francisco, California, United States8 yrs 10 mos experience
Most Likely To SwitchAI ML Practitioner

Key Highlights

  • Led AI chatbot integration reducing support load.
  • Awarded 'AI Demo Winner' for innovative sentiment detection.
  • Developed scalable services in Azure Networking team.
Stackforce AI infers this person is a SaaS-focused Software Engineer with strong expertise in Machine Learning and Cloud Computing.

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Skills

Core Skills

Machine LearningSoftware DevelopmentCloud Computing

Other Skills

C++PythonAITwilioSentiment AnalysisDashboard DevelopmentAzurePerformance MonitoringTelemetryNetwork ConnectivityDeep LearningInformation ExtractionImage ProcessingDataset CreationJava

Experience

8 yrs 10 mos
Total Experience
1 yr 9 mos
Average Tenure
2 yrs 7 mos
Current Experience

Spotnana

Senior Software Engineer

Nov 2023Present · 2 yrs 7 mos · Palo Alto, California, United States

  • Act as a tech lead responsible for design, development and maintenance of support agent related workflows used for handling customers’ queries
  • Led the integration of an LLM-based AI chatbot using Twilio that services travel-specific queries by the travelers/travel agents. It was a high-impact project that helped in decrease of the load on the human support agents.
  • Developed an AI based pipeline that detects the sentiment of the customers when interacting with the support agents and provides AI suggestions using LLM to the support agents that can be sent to the customers. Received the ‘AI Demo Winner’ award for it from the company
  • Responsible for development and enhancement of the dashboards that display support tickets corresponding to customers’ queries as per the product requirements
C++PythonMachine LearningAITwilioSentiment Analysis+2

Microsoft

Senior Software Engineer

Jun 2022Nov 2023 · 1 yr 5 mos · Redmond, Washington, United States

  • Developed a highly scalable, performant and reliable service in Azure Networking team to provide
  • network connectivity with higher connections per second (CPS) than the existing system by several magnitudes
  • Set up and performed large scale experiments to identify bottlenecks in performance and improved the performance of the system. Added rich telemetry and monitoring to raise alert in case of issues
  • Responsible for designing new features for the virtual networks with enhanced reliability and
  • performance
AzurePerformance MonitoringTelemetryNetwork ConnectivitySoftware DevelopmentCloud Computing

Oracle

Application Engineer

Jul 2019Jun 2022 · 2 yrs 11 mos · Redwood Shores, California

  • Developed and launched the application for information extraction from the documents depending on the business requirements
  • Developed supervised machine learning/deep learning models (including training, fine-tuning and testing) for extraction of required information from highly diverse, form-like documents
  • Improved the accuracy metrics for multiple required fields with some of them significantly higher (by around 25% to 35%) than the acceptable minimum level
Machine LearningDeep LearningInformation Extraction

Umass amherst

Graduate Reseacher

May 2018May 2019 · 1 yr · Amherst, Massachusetts

  • Guide: Prof. Tauhidur Rahman
  • Spearheaded the project titled ‘Smart Refrigerator’. Developed machine learning models to detect the type of food item and whether that food item is being taken out or put inside the refrigerator
  • Built an end-to-end system that collects images using multiple camera on opening the refrigerator
  • Created a rich dataset of over 75000 images related to human-refrigerator interaction by collecting images from 25 human volunteers
  • Detected hands in the images using Tensorflow object detection API in Python by applying transfer learning on the SSD model pre-trained on Egohands dataset
Machine LearningImage ProcessingDataset Creation

Times internet

Software Developer

Jul 2016Jun 2017 · 11 mos · Noida, Uttar Pradesh, India

  • Designed an internal software using Spring framework in Java by which different integrations corresponding to different teams can send data to different tools
  • Developed permissions feature that can be used to determine how much change/access can be made to a corresponding team's data
JavaSpring FrameworkSoftware Development

Indian institute of technology, bombay

2 roles

Research Intern

May 2016Jul 2016 · 2 mos

  • Worked on the segmentation of a given search query such that the extracted keyphrases make the most sense
  • Researched on the role of semantic relation and co-occurrence frequency between the words in deciding the best segmentation of the text
Text SegmentationSemantic Analysis

Research Intern

Feb 2016May 2016 · 3 mos

  • Built a model for the classification of sickled patients from normal ones from their cell samples’ images
  • Worked on the detection of red blood cells in the images followed by calculation of features like roundness, solidity, etc. on the detected RBCs, which are then used for classification
Image ClassificationFeature Calculation

Cardiff university / prifysgol caerdydd

Research Intern

May 2015Jul 2015 · 2 mos · United Kingdom

  • Guide: Prof. Ying Liu, Cardiff University
  • Designed a prototype for the extraction of product features from free text containing customer reviews
  • Researched and analyzed the parameters (like term frequency, synonym check, etc.) to get the best precision and recall
Feature ExtractionText Analysis

The grapevine co

Software Development Intern

May 2014Jul 2014 · 2 mos · Mumbai Metropolitan Region

  • Developed an online portal for the campaigners to send their current progress and view others’ progress for the different activities of different marketing campaigns
  • Implemented photo sharing using which the users can share images for their respective campaigns
Web DevelopmentPhoto Sharing

World of steel

Android Development Intern

Dec 2013Dec 2013 · 0 mo · Mumbai Metropolitan Region

  • Developed an android app ‘World of Steel’ which was hosted on Google Play
  • Involved in the web portal development for the users to view various steel products
Android Development

Education

University of Massachusetts Amherst

Master of Science - MS — Computer Science

Jan 2017Jan 2019

Indian Institute of Technology, Bombay

Bachelor of Technology - BTech — Computer Science and Engineering

Jan 2012Jan 2016

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