Aug 2025 – Jan 2026 · 5 mos

Feb 2025 – Aug 2025 · 6 mos

Jun 2023 – Feb 2025 · 1 yr 8 mos

Jun 2021 – Nov 2023 · 2 yrs 5 mos

May 2018 – Feb 2022 · 3 yrs 9 mos

May 2015 – Apr 2018 · 2 yrs 11 mos

• Responsible for product development and architecture of ShopSocially’s social media and mobile products including front-end programming, back-end programming, server infrastructure, iPhone or Android app development.

Apr 2014 – Apr 2015 · 1 yr

• Involved in preparing technical design documents detailing technical approach.
• Co-ordinate with team members to communicate/understand customer requirements, explain technical approach and help team to deliver projects on time.
• Mentoring and coaching team members in gaining expertise on customizations and product knowledge.
• Worked from eGain headquarter USA for 2 months where interacted with people of different cultures and worked closely with US clients on their timezone.
• Developed multiple enhancements and integration around eGain Mail component to provide the solutions like Customer search,data adapter,activity cloning. The solutions were built using JAVA,SOAP based web services, JSP,Javascript, Jquery, JQueryUI, AJAX.
• Implemented accessibility solutions using 508 standards for knowledge base portals for customer like Department of Veteran affairs USA using ARIA-labels.Provided the screen reader and visual contrast support.

Jan 2013 – Jan 2014 · 1 yr

Jan 2012 – Mar 2014 · 2 yrs 2 mos

• Implemented code by accommodating all the requirements, followed proper coding standards.
• Stepped up to take the initiatives and responsibilities to ensure completion of development task within a given timeline and given optimized solution.
• Responsible for developing knowledge base portals and chat modules to be integrated with the customer’s website, to provide improved self-service experience with features like auto-search, multi-search, and guided help and to enhance UI features in these solutions, which involved working on client side framework Backbone JS, Rest APIs, AJAX and CSS ,HTML5.
• Experience in working on plugins like jQuery layouts, data tables.
• Understood different eGain data models to write complex SQL stored procedures.
• Travelled to eGain UK office for a project specific requirement and worked with UK team for 3 months from Slough,UK.

Mar 2010 – Dec 2011 · 1 yr 9 mos · Bangalore Area, India

• Worked on agile development cycle for Quote to order journey for OSS used by telecommunication service providers. Development experience with Java, J2EE, Struts2, Spring frameworks.
• As a fresher improved more on development and programming skills and got special recognition award Cookies as a fresher for code quality and a good team player.