Karthik C.

Technical Program Manager

Bengaluru, Karnataka, India20 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led incident response reducing notification time to 15 minutes.
Launched AJIO apps with over 100 million installs.
Improved e-commerce order completion rates from 4% to 55%.

Stackforce AI infers this person is a SaaS and E-Commerce expert with strong leadership in product development and engineering management.

Contact

Skills

Core Skills

Technology RoadmappingProduct DevelopmentMobile Application DevelopmentBusiness TransformationBusiness Process ImprovementProgram ManagementPerformance EngineeringSystems DesignTech Lead

Other Skills

PL/SQLStakeholder ManagementEngineering ManagementProgram Delivery ManagementStartupsLeadershipAgile MethodologiesPeople ManagementRequirements AnalysisSoftware Developmentagile transformationUMLC#System Architecture.NET

About

A passionate technologist with progressive history of successful product launches and business transformations impacting billions of users across the Enterprise Software, Cloud, Mobile Apps, E-Commerce, and BFSI industry.

Experience

20 yrs 7 mos

Total Experience

5 yrs 1 mo

Average Tenure

7 yrs 5 mos

Current Experience

Google

2 roles

Technical Program Manager - Workspace Platform - Security

Oct 2023 – Present · 2 yrs 6 mos · Greater Bengaluru Area

Technical Program Manager III - Incident Response and Communications

Jun 2018 – May 2023 · 4 yrs 11 mos · Bengaluru, Karnataka, India

Led and established best in industry Incident response and communications capabilities at Google which enabled the capability of notifying Google Workspace & GCP customers within 15 minutes of being impacted by Data/Privacy/Security incidents (down from an average of 6 days).
Developed real-time search capability for Google’s Senior Execs, Cloud CISO, and other senior leaders in customer interaction roles who had to access critical notiﬁcations sent to customers.

Technology RoadmappingProduct DevelopmentBusiness Process ImprovementPL/SQLStakeholder ManagementEngineering Management+2

Flipkart

Technical Program Manager

Apr 2018 – Jun 2018 · 2 mos

Ajio.com

Group Program Manager

Sep 2015 – Mar 2018 · 2 yrs 6 mos · Bangalore

Led and successfully launched iOS & Android AJIO apps for Reliance Retail Ltd.; these apps currently have over 100+ million installs on Android & ranked number 1 for Shopping in the iOS AppStore; team size - >100 team members comprising Engineers, Product Managers, Business, Supply Chain, UX designers, Catalogue Managers, and Senior leaders.
Pioneered the launch of omnichannel capabilities for Reliance Trends via integration with AJIO

Program Delivery ManagementStartupsLeadershipBusiness TransformationMobile Application DevelopmentAgile Methodologies+2

Dell

2 roles

Technical Program Management Advisor

Feb 2013 – Sep 2015 · 2 yrs 7 mos

Launched Dell’s next gen e-commerce platform- GCM (Global Commerce Management) which improved frictionless order completion rates from 4% to 55% in APJ, 20% to 52% in EMEA & 91% to 98.1% in America's regions; team size - ~40 members comprising Engineers, Product Managers, Business, and Supply Chain.

Business Process ImprovementProgram ManagementSoftware Developmentagile transformationUML

Software Development Advisor

Dec 2008 – Feb 2013 · 4 yrs 2 mos

As Team lead for Global Commerce Management & Order Broker teams, led and delivered engineering capabilities that powered Dell’s e-commerce platform
Improved frictionless rates that reduced manual processing of orders which reduced the cost of order processing by ~50% for Dell
Improved OrderBroker site reliability by designing & re-architecting order queuing and processing engine which reduced site downtime to less than 4 hours per year.

Performance EngineeringSystems designC#System ArchitectureAgile Methodologies.NET

Dun & bradstreet india

Software Development Sr Analyst

Jan 2005 – Dec 2008 · 3 yrs 11 mos

Directed the development of various modules of CreditVerdict - Dun & Bradstreet’s credit bureau product suite - like Data Loading, Polling, Data Validation Engine, etc. that processes > 600 million rows of data every month in India alone.
Dun & Bradstreet’s credit bureau product suite currently powering CIBIL in India contains 600+ million users’ credit history, CRIB in Sri Lanka, I-Score in Egypt, and many more countries contributing to improving their economic and banking environment stability

C#Product DevelopmentTech lead.NETUML