Jan 2024 – Jun 2025 · 1 yr 5 mos · Melbourne, Victoria, Australia · On-site

• Established Nexmira as a 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗔𝗜 𝗰𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲, working with organisations to identify high-impact generative AI opportunities
• Leading the strategic vision and operational execution of Nexmira, a generative AI consultancy with 𝗽𝗿𝗼𝘃𝗲𝗻 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 𝗶𝗻 𝗲𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆
• Successfully delivered 𝗡𝗲𝘅𝗕𝗼𝘁.live to educational institutions, automating student engagement, enrolment processes, and providing 24/7 course support
• Built and manage a cross-functional team specialising in 𝗲𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻-𝗳𝗼𝗰𝘂𝘀𝗲𝗱 𝗔𝗜 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 for RTOs, universities, and training providers
• Designed bespoke AI chatbots that have 𝗿𝗲𝗱𝘂𝗰𝗲𝗱 𝗮𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝘃𝗲 𝘄𝗼𝗿𝗸𝗹𝗼𝗮𝗱 𝗯𝘆 𝟰𝟬% whilst improving student satisfaction scores
• Conducted 𝗔𝗜 𝗿𝗲𝗮𝗱𝗶𝗻𝗲𝘀𝘀 𝗮𝘀𝘀𝗲𝘀𝘀𝗺𝗲𝗻𝘁𝘀 and developed tailored AI roadmaps for organisations across education, business, and enterprise sectors

Sep 2019 – May 2025 · 5 yrs 8 mos · Melbourne, Australia

• I specialise in driving innovative AI solutions and implementing cutting-edge AI technologies for Capgemini and its clients.
• I have successfully led and delivered projects involving AI form validation (+handwriting), Documents/RFP Response generator with GenAI, Retrieval-Augmented Generation (RAG) solutions, Gen AI on Edge, AI Agents and AI Agents in smart factories.
• Key Achievements:
• Designed and deployed AI agents for multiple clients, enhancing automation and operational efficiency.
• Created and deployed Agentic RAG-based AI assistants and sales tool, improving sales interaction and information retrieval.
• Developed and implemented AI Form validation solutions for a big Bank.
• Implemented AI solutions on edge devices for real-time processing and decision-making.
• Involved in delivering of an AI based RFP response internal tool.
• Helped clients on their AI Strategy, Data Strategy, and Data Governance

Mar 2017 – Sep 2019 · 2 yrs 6 mos · Melbourne, Australia

• Telstra is Australia's leading telecommunications and technology company with around 26,000 employees and A$26 billion revenue per year.
• Hired as automation lead developer to assist Telstra business to automate their processes and operation.
• Key Achievements
• Designed, built and delivered a new innovative live active data-oriented troubleshooting system which enabled front desk to troubleshoot more effectively and significantly reduced both time and cost of customer incident management which led to company-wide acclaim.
• Lead and trained a team of Talend ETL developers to integrate 12 data sources to a new cloud-based data lake for the company that provided accurate and up to date analytics for top management.
• Redesigned, developed and implemented an enterprise telecom service auditing automation tool that successfully audited more than 100,000 Telstra enterprise customer that saved significant cost and improved service quality.

Sep 2016 – Mar 2017 · 6 mos · Melbourne, Australia

• Qantas is Australia's largest domestic and international airline with 30,000 employees and A$20 Billion revenue per year.
• Hired by the head of royalty transformation program to design and implement the integration of all customer systems with the new Qantas royalty program. A $15 million project.
• Key Achievements
• Lead and architected the integration of 15 customer data sources to the new Qantas royalty system in a new innovative rule-based model that increased data quality and customer satisfaction.

Jan 2010 – Jan 2015 · 5 yrs · Cyberjaya, Malaysia

• T-Systems is a global IT services and consulting company that is a subsidiary of Deutsche Telekom with around 45,000 employees and €8.6 billion revenue per year. T-systems supported Shell Oil Company IT services. Royal Dutch Shell is the largest international Oil and Gas Company in the world with approximately 82,000 employees and $340 billion revenue p.a.
• Appointed by Head of global Storage Operation after two promotions from Senior Consultant to Team Lead 1, and then Team Lead 2. Manager on duty of 120 people bi-monthly.
• Key Achievements
• Designed & implemented a new Service Reporting tool for the world’s largest Oil & Gas company that resulted in marked improvement in both report & service quality avoiding a costly service quality fine totalling US$5million.
• Coordinated and lead a recovery program for big data centres in Houston USA with around 80,000 servers in a non-stop 3 days recovery and recognized as the Houston Hero by T-Systems International.

Jan 2006 – Jan 2008 · 2 yrs

• Teaching Linux, Apache, Mysql, Perl, PHP, Oracle, Software Engineering and Project Management part time.

Jan 2000 – Jan 2009 · 9 yrs

• Arman Paya is a small innovative company that provides Enterprise IT solutions and services to small businesses and Telecommunication companies like State Telecommunication employing some 50 people.
• Hired as Security Technical Engineer, promoted to a developer, senior developer, Research and Development Manager and finally Head of Telecommunication Portfolio.
• Key Achievements:
• Designed and Lead an innovative workflow automation and transformation project for State Telecommunication with 3Mill customers that reduced cost by replacing internal customer service with outsourced services and advanced quality of customer services.
• Developed and presented multiple proposals based on big organizations RFP for multiple projects that lead to getting more than 5 big projects for the company.