Ashish Vaidya

Project Manager

Pune, Maharashtra, India12 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in Salesforce and AWS solutions implementation.
Proven track record in project delivery and stakeholder collaboration.
Strong focus on client-specific archival strategies.

Stackforce AI infers this person is a SaaS expert with strong capabilities in Salesforce automation and project management.

Contact

ashu12049@gmail.com LinkedIn

Skills

Core Skills

Salesforce AutomationProject Delivery

Other Skills

Client RequirementsHigh-Pressure SituationsUser RequirementsTeam CollaborationKnowledge SharingBuilds RelationshipsTeam ManagementTechnical LeadershipValidation RulesManagement Information Systems (MIS)Resolving IssuesSystem ConfigurationOral CommunicationReportingBusiness Project Management

About

At Genpact, our team excels in implementing Salesforce and AWS solutions, focusing on efficiency and client-specific archival strategies. Key responsibilities include overseeing data storage for a vast customer base and spearheading automation initiatives within production systems to cater to various industry requirements. Backed by Salesforce certifications and a keen eye for detail, my expertise lies in project delivery and stakeholder collaboration. We address challenges in archival solutions and devise customized purging policies, meshing technical knowledge with stakeholder engagement to enhance system functionality and heighten client satisfaction.

Experience

12 yrs 7 mos

Total Experience

2 yrs 1 mo

Average Tenure

2 yrs 10 mos

Current Experience

Genpact

Principal Consultant (Project Manager)

Jul 2023 – Present · 2 yrs 10 mos · Pune City, Maharashtra, India

Working in cloud platform/infrastructure like AWS, Salesforce, middleware like Jitterbit and ticketing tools like JIRA/ServiceNow.
1) Maintaining and managing Data storage of Salesforce org for 98 Customers.
2) Managing Archival Solutions Like AWS, Jitterbit and Daemon based.
3) Identifying Storage Purchases for overall Accounts from Salesforce.
4) collaborating respective stakeholders identifying issues in Archival solutions and resolve them.
5) Creating Purging policies and Archival Policies with the Customers.
6) Hands On SOQL query
Conduct Technical reviews of production systems and identify opportunities for automation within production activities.
Managing Stakeholders activities.
Working on Audit procedure and compliance control requirements (Soc1 and Soc2).
Workbench, Dataloader, Salesforce Inspector.
Managing internal and cross-functional team.

Client RequirementsHigh-Pressure SituationsUser RequirementsTeam CollaborationKnowledge SharingBuilds Relationships+36

Salesforce

Senior Signature Engineer

Jan 2020 – Jun 2023 · 3 yrs 5 mos · Hyderabad · Hybrid

Maintaining a global approach to customer support issues and management.
Supporting Signature Customer Of salesforce.
Managing Team and Stakeholders.
Case Management and Escalation Management in Salesforce Service cloud.
Recruiting Engineers for the Team.
Managing Salesforce product and features Implementation and configuration projects for clients from variety of industries.
Meeting with clients, stakeholders, end users, to gather business requirements remotely as well as in person (Onsite).
Workbench, Dataloader, Salesforce Inspector, splunk.

Client RequirementsHigh-Pressure SituationsUser RequirementsTeam CollaborationKnowledge SharingBuilds Relationships+35

Bmc software

Salesforce Analyst

May 2019 – Jan 2020 · 8 mos · Pune Area, India

Managing Salesforce product and features Implementation and configuration projects for clients from variety of industries.
Meeting with clients, stakeholders, end users, to gather business requirements remotely as well as in person (Onsite).
Carried out a wide range Salesforce configuration, integration, development, and Customizations.
Helping clients in managing their Salesforce processes to improve their business with Salesforce.

Client RequirementsHigh-Pressure SituationsUser RequirementsTeam CollaborationKnowledge SharingBuilds Relationships+35

Cognizant

Senior Salesforce Administrator

Jan 2017 – Nov 2018 · 1 yr 10 mos · Pune, Maharashtra, India · On-site

Client RequirementsHigh-Pressure SituationsUser RequirementsTeam CollaborationBuilds RelationshipsTeam Management+29

Infosys limited

Senior System Engineer

Nov 2014 – Jan 2017 · 2 yrs 2 mos · Pune, Maharashtra, India

Working on orders created for networks changes in routers, for united states networking company level 3 communication.

User RequirementsBuilds RelationshipsTeam ManagementOral CommunicationCustomer SatisfactionIT Service Management+5

Ascent business solutions india pvt. ltd.

Associate

Mar 2013 – Nov 2014 · 1 yr 8 mos · Nagpur, Maharashtra, India · On-site

Take appropriate action on claims (US Healthcare) to guarantee resolution. This will be determined by the information received during steps above.
Ensure accurate and timely follow-up where required.
Review denials with Billing Account Liaison to determine necessary steps for claim review. Document actions taken in claims billing summary notes.

Builds RelationshipsCustomer SatisfactionProduct SupportCoachingBusiness Development