Ashraf Shaikh

Operations Associate

Pune, Maharashtra, India6 yrs 8 mos experience

Key Highlights

Expert in end-to-end policy management.
Proficient in using advanced tools for insurance operations.
Strong focus on process improvement and customer satisfaction.

Stackforce AI infers this person is a skilled professional in Insurance Operations with a focus on policy management and customer service.

Contact

Skills

Core Skills

Insurance OperationsPolicy ManagementLead GenerationData Research

Other Skills

Advanced ExcelAnalytical SkillsBANTCitrixContact DiscoveryCustomer Relationship Management (CRM)Customer ServiceData AccuracyData AnalysisData AnalyticsData SortingDocument ManagementEmail ManagementFlaskHQL

About

I am an experienced Insurance Operations professional currently working with WNS Global Services, supporting IAG – Insurance Australia Group for the New Zealand home and motor insurance portfolio. My core expertise lies in direct insurance and end-to-end policy management, including processing of new business, renewals, endorsements, cancellations, and reinstatements. I ensure accurate, timely, and compliant handling of policies while aligning with client SLAs and quality standards. I work with tools like Citrix, TMS (Transaction Management System), and SharePoint to manage workflows, documentation, and reporting. My focus is always on efficiency, customer satisfaction, and operational excellence. I am passionate about delivering high-quality service, supporting process improvements, and contributing to team success in a dynamic insurance environment.

Experience

6 yrs 8 mos

Total Experience

2 yrs 8 mos

Average Tenure

1 yr 3 mos

Current Experience

Wns

Senior Associate - Operations

Mar 2025 – Present · 1 yr 3 mos · Pune, Maharashtra, India · On-site

Handling direct insurance operations for New Zealand’s home and motor insurance policies under the IAG account.
Managing end-to-end policy administration, including new business, renewals, endorsements, cancellations, and reinstatements.
Utilizing platforms like Citrix, TMS (Transaction Management System), and SharePoint for policy processing and documentation.
Ensuring high accuracy and adherence to SLA timelines in every transaction.
Collaborating with internal and client-side teams to maintain process integrity and customer satisfaction.
Supporting audits, quality checks, and continuous process improvements to enhance service delivery.

Insurance OperationsPolicy ManagementCitrixTMSSharePointCustomer Service+2

Digitalzone

2 roles

Lead Generation Representative

Jan 2024 – Mar 2025 · 1 yr 2 mos · Pune, Maharashtra, India · On-site

HQL, MQL, SQL, BANT

HQLMQLSQLBANTLead Generation

Data Research Analyst

Mar 2022 – Dec 2023 · 1 yr 9 mos · Pune, Maharashtra, India · On-site

Finding leads as per clients requirement with good quality, Quantity and Quality assured via cold calling.
Data analysis and data sorting using Advance Excel by using formulas and macros.

Data AnalysisData SortingAdvanced ExcelData Research