Aug 2022 – Present · 3 yrs 9 mos

• Monitored team performance and reported on metrics. Generated and shared comprehensive and detailed reports about team performance, mission-related objectives and deadlines. Provided customer service, including interacting with customers, answering customer inquiries and effectively handling any customer complaints. Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities. Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets. Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment. Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately. Delivered quality service with friendly and professional demeanor. Assisted with team recruitment, interviewing and onboarding.

Aug 2019 – Aug 2022 · 3 yrs

• Inspired and managed teams in operational improvements, increasing overall productivity. Monitored team performance, providing suggestions for improvement and training programmes to increase team efficiency

Mar 2018 – Aug 2019 · 1 yr 5 mos

• Trained junior associates in proper procedures, team policies and strategies for success. Managed data collection, visualisation and reporting for projects of different scale and applications.