AVINASH ANAND

Associate Consultant

Delhi, India6 yrs 3 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in ServiceNow application development and customization.
Proven track record in ITSM process optimization.
Strong leadership in managing complex projects.

Stackforce AI infers this person is a SaaS Application Developer with expertise in IT Service Management.

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Skills

Core Skills

ServicenowApplication DevelopmentIt Service Management

Other Skills

Team LeadershipService PortalJavaScriptHTMLCSSCascading Style Sheets (CSS)REST APIsEmail TemplatesCustomer ExperienceCase ManagementBusiness AlignmentRequirements GatheringTechnical SupportIT IntegrationDesign Specifications

Experience

6 yrs 3 mos

Total Experience

1 yr 6 mos

Average Tenure

2 yrs 2 mos

Current Experience

Ibm

Senior Application Consultant

Mar 2024 – Present · 2 yrs 2 mos · Gurugram, Haryana, India · Hybrid

Engineered 2 custom applications, contributing to both high-level and low-level architecture design within ServiceNow. Presented solution proposals to clients, and authored detailed technical documentation to support future maintenance and upgrades. Enhanced and customized Service Portal pages and widgets using JavaScript, HTML, and CSS, improving user experience and functionality. Optimized core ServiceNow modules (ITSM) including Incident, Problem, Change, and Service Request Management—to streamline workflows and support accurate asset tracking. Led instance cloning and environment migrations (DEV → UAT → Production), while serving as the primary point of contact for post-deployment support. Collaborated with stakeholders to gather requirements, assess feasibility, and successfully deploy tailored ServiceNow solutions. Managed platform security by configuring users, groups, roles, ACLs, assignment rules, and dictionary entries to ensure proper access control. Designed extensive customizations aligned with stakeholder requirements, developing multiple UI actions, and implementing custom popups, UI pages, and styled email templates. Improved customer satisfaction by providing technical support and troubleshooting assistance for complex application issues. Increased software adoption rates by developing comprehensive user guides and training materials for clients.

Team LeadershipService PortalServiceNowApplication Development

Ltimindtree

Senior Engineer

Sep 2022 – Mar 2024 · 1 yr 6 mos · Noida, Uttar Pradesh, India

Designed and implemented ITSM requests, incident, and change management processes, along with custom notifications, email templates, and events to improve communication, automate tasks, and streamline workflows. Developed and maintained 5+ REST API integrations, including creating and configuring REST messages and methods to enable smooth data exchanges. Managed user, group, and role creation, while overseeing data imports to ServiceNow through Import Sets for efficient data migration and system updates. Ensured brand consistency across multiple marketing channels and materials, aligning messaging with organizational standards. Configured and customized Customer Service Management (CSM) and HR Service Delivery (HRSD) modules, including Case Types, State Flows, and Action Status in CSM, as well as Interview Process and Onboarding workflows in HRSD. Prioritized projects and project tasks depending upon key milestones and deadline dates.

HTMLCascading Style Sheets (CSS)IT Service ManagementServiceNow

Fidel softech limited

Software Engineer

Apr 2022 – Aug 2022 · 4 mos

Configured custom forms and reports, creating multiple views and layouts to enhance user experience, and improve data accessibility. Managed 50+ Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) to ensure timely resolution of incidents and service requests. Developed scripts include client scripts, business rules, fix scripts, and scheduled jobs to automate processes and improve platform functionality. Integrated new technologies into existing systems, increasing capabilities and improving overall performance. Developed scalable and maintainable code, ensuring long-term stability of the software.

Enable professional services

Associate Consultant

Jan 2022 – Mar 2022 · 2 mos · Noida, Uttar Pradesh, India

Designed and implemented 50+ custom workflows in ServiceNow, leveraging scripting where necessary to automate processes and enhance system efficiency. Collaborated with stakeholders to gather detailed requirements and assess the feasibility of tailored ServiceNow solutions, ensuring alignment with business objectives, and technical capabilities. Enhanced client satisfaction by providing tailored solutions and recommendations for their business needs.

Ntt data

Senior Associate

Oct 2019 – Jan 2022 · 2 yrs 3 mos

Drove catalog development and enhancements based on evolving business requirements, ensuring alignment with organizational goals and service delivery. Developed and customized workflows, users, groups, and roles, and led migration activities to ensure seamless transitions between environments. Designed and implemented 100+ catalog client scripts, UI policies, UI actions, script includes, business rules, and data policies to automate and streamline service catalog processes. Enhanced and modernized legacy applications to align with ServiceNow platform standards, improving functionality, performance, and user experience. Spearheaded continuous delivery initiatives in an Agile environment, ensuring rapid, iterative deployment of solutions while maintaining high-quality standards.