Avinash Maurya

Operations Associate

Mumbai, Maharashtra, India1 yr 11 mos experience

Key Highlights

Expert in MSSQL database management and optimization.
Proven track record in enhancing customer satisfaction.
Skilled in remote troubleshooting and end-user support.

Stackforce AI infers this person is a Software Support Specialist with expertise in database management and remote troubleshooting.

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Skills

Core Skills

Application SupportSql ServerSoftware Development

Other Skills

MSSQLremote troubleshootingend-user supportIISFreshdeskapplication performancePHPMicrosoft SQL ServerWindows ServerInternet Information Services (IIS)Ethical HackingWeb Services APIReact.jsMongoDBPostgreSQL

About

Passionate Software Support Executive with hands-on experience in MSSQL database management, remote troubleshooting, and end-user support. Skilled in optimizing server performance, handling escalations, and improving customer satisfaction. Proficient in SQL Server, IIS, Freshdesk, and remote support tools. Looking to contribute to a dynamic IT support or software operations team. "Currently open to Software Support / Application Support / Technical Support roles in Mumbai."

Experience

1 yr 11 mos

Total Experience

1 yr 11 mos

Average Tenure

1 yr 11 mos

Current Experience

Professional esolutions pvt ltd india

Software Support Engineer

Jun 2024 – Present · 1 yr 11 mos · Maharashtra, India · On-site

Resolved complex client technical issues via remote troubleshooting, reducing average resolution time and boosting customer satisfaction.
Delivered real-time end-user support through phone, email, and chat, ensuring uninterrupted operations and minimal downtime.
Designed and implemented remote assistance protocols, cutting escalation rates and improving team efficiency.
Maintained high uptime for remote servers and MSSQL databases, ensuring critical business continuity.
Managed SQL Server configurations, IIS installation, application pools, and deployment, optimizing application performance.
Leveraged Freshdesk and other ticketing systems to track, prioritize, and resolve support tickets effectively.
Executed database scripts, optimized queries, and integrated APIs for seamless updates of movie assets (posters, metadata).
Proactively monitored systems, identified issues, and implemented solutions to enhance system reliability and operational excellence.