Dec 2024 – Present · 1 yr 5 mos

• Supervise end-to-end Inbound and Outbound Operations, ensuring timely GRN, dispatches, and delivery efficiency. Maintain Inventory Hygiene and control issues like Commingling, Dispersion, and ensure precise inventory mapping with cataagory alignment. Strategically plan and execute inventory processes to reduce shrinkage and enhance SKU availability. Enhance Customer Experience by minimizing delivery errors and ensuring rapid issue resolution. Lead and manage a team of last-mile delivery Riders, optimizing route efficiency and monitoring performance LLMT. Collaborate with cross-functional teams to implement operational improvements and maintain high service standards.

Dec 2023 – Present · 2 yrs 5 mos · Noida, Uttar Pradesh, India

Dec 2023 – Nov 2024 · 11 mos

• Maintain all store SLA metrics, including Order Surges, Complaints, Fill Rate, Negative/Positive DN, Shortages, Damages, and ensure GRN processing within 6 hours. Consistently sustain store rankings within the top 20 pan-India. Manage Last Mile delivery manpower, providing guidance during deliveries and addressing customer escalations promptly. Lead in-store manpower briefings to enhance process efficiency and improve overall store performance. Share operational data, including reports and analysis, with the Cluster Manager, and conduct Root Cause Analysis (RCA). Utilize Slack to monitor vehicle dispatch, ensuring timely unloading and resolution of damages through liquidation and B2B processes. Oversee manpower hiring for both in-store and out-store operations. Regularly monitor FNV (Fruits and Vegetables), Grocery, and Cold Chain items to ensure proper handling and storage. Encourage staff to maximize productivity during shifts, fostering a motivated and efficient work environment.

Nov 2022 – Oct 2023 · 11 mos

• Responsible for billing various product types in the warehouse, ensuring accurate scanning, and handing over invoices to transporters for timely dispatch. Efficiently manage vehicle allocations according to scheduled appointments, generate E-way Bills using SAP, and diligently follow up on their status to ensure compliance and timely delivery. Provide comprehensive hourly sales reports to the Branch Manager, detailing billing and sales performance to aid in strategic decision-making.

Nov 2021 – Present · 4 yrs 6 mos · Lucknow, Uttar Pradesh, India · On-site

• Introduced process improvements that reduced errors and increased productivity.

Jan 2021 – Oct 2022 · 1 yr 9 mos

• Effectively managed workforce allocation and updated weekly rosters to ensure optimal staffing levels. Conducted daily huddles to motivate team members and improve productivity in key areas such as scanning, sorting, bagging, and shipment handling. Supervised inbound and outbound dispatch processes, ensuring timely execution of all operations before cutoff times. Efficiently dispatched (RTO) shipments at the end of each shift to maintain operational flow. Maintained 5S principles to enhance workplace organization and cleanliness, while ensuring strict adherence to safety regulations.

Feb 2020 – Present · 6 yrs 3 mos · Lucknow, Uttar Pradesh, India · On-site

• Oversaw daily operations, resource management, and cross-functional team coordination.

Feb 2020 – Dec 2021 · 1 yr 10 mos

Oct 2019 – Present · 6 yrs 7 mos · Lucknow, Uttar Pradesh, India · On-site

• Received appreciation for consistently exceeding targets and delivering high-impact results.

Mar 2019 – Present · 7 yrs 2 mos · Delhi, India · On-site

• Successfully led high-volume shipment projects during festive peaks, ensuring 100% on-time delivery

Oct 2018 – Present · 7 yrs 7 mos · Delhi, India · On-site

• Achieved recognition for maintaining highest service standards and exceeding monthly targets.

Jun 2018 – Apr 2019 · 10 mos

Mar 2018 – Present · 8 yrs 2 mos

Jun 2017 – Present · 8 yrs 11 mos