Aysha Rukzana

Operations Associate

Bengaluru, Karnataka, India4 yrs 4 mos experience

Most Likely To Switch

Key Highlights

Expert in data analysis and catalog management.
Proven track record in customer service excellence.
Strong leadership skills with mentoring experience.

Stackforce AI infers this person is a data-driven operations professional in the e-commerce and BPO sectors.

Contact

Skills

Core Skills

Data AnalysisProject ManagementCustomer ServiceCommunicationBusiness Analysis

Other Skills

Attention to DetailLogical ReasoningObservationOrganization SkillsTechnical SupportProblem SolvingCustomer-Focused ServiceAdaptabilityLeadershipExcelMicrosoft ExcelProblem ResolutionCompliancePerformance ManagementProcess Improvements

About

I always find happiness in working with an organisational environment where I could enhance my professional skills, capabilities and knowledge and also appreciates and recognizes the value of hard work and trusts me with responsibilities and challenges.

Experience

4 yrs 4 mos

Total Experience

1 yr 5 mos

Average Tenure

1 yr 11 mos

Current Experience

Flipkart

Senior Operations Executive

Jul 2024 – Present · 1 yr 11 mos · Bengaluru, Karnataka, India · On-site

As a Senior Operations Executive in the catalog department at Flipkart, my roles and responsibilities include managing and updating product catalogs, ensuring all product information is accurate, up-to-date, and well-organized. I oversee the process of adding new products, including verifying product details, descriptions, and images. I collaborate closely with various teams such as marketing, sales, and supply chain to ensure a seamless flow of information and timely product launches. Monitoring the quality of product listings, identifying and correcting discrepancies, and optimizing product content for better customer experience are key parts of my role. Additionally, I analyze catalog data to identify trends and areas for improvement, provide insights and recommendations, and implement best practices to enhance catalog efficiency. I also mentor junior team members, coordinate with external vendors, and ensure compliance with company standards and policies. My goal is to maintain a comprehensive and high-quality product catalog that enhances the overall shopping experience for customers.

Attention to DetailData AnalysisProject Management

Concentrix limited company

Senior process representative

Jan 2024 – Jun 2024 · 5 mos · Bengaluru, Karnataka, India

In my role as a Senior Process Representative in a BPO for an international voice process at HSBC Bank, I handle customer calls, resolving issues and providing information about banking products and services. I ensure compliance with regulatory requirements and quality standards while supporting sales efforts through cross-selling and upselling. Accurate documentation and maintaining detailed logs of interactions and resolutions are crucial parts of my job. Additionally, I identify areas for process improvement, provide feedback to management, and participate in initiatives to enhance service delivery. I also train and mentor junior team members, meet performance targets, and effectively utilize banking software and CRM systems. Clear and professional communication with customers is essential to maintaining high levels of customer satisfaction.

CommunicationCustomer Service

Amazon

2 roles

Catalog quality associate

Dec 2021 – Dec 2023 · 2 yrs

Logical ReasoningObservation

Catalog quality associate

Dec 2021 – Dec 2023 · 2 yrs

working as a Catalog quality associate for the past one year in Amazon , I usually deal with data , which needs identifying duplicates or overlaps for uniqueness. Diving deep into the data to find the areas of improvement helps in attaining better domain focus

Business Analysis