Jan 2023 – Present · 3 yrs 5 mos · Gurugram, Haryana, India

• Owned and built multiple business-critical microservices end-to-end, including the order orchestration system responsible for car booking, delivery, cancellation, and return — a central engine used across all customer-facing flows resulting in reducing booking-related support tickets by 25%.
• Engineered the Campaign Manager platform, a cross-functional internal tool used by product and marketing teams to launch/manage campaigns at scale — reducing rollout time by 80%.
• Designed, implemented, and scaled the Buyer Service microservice, encapsulating all buyer-related logic such as identity, addresses, KYC documents, and transaction validation. Refactored legacy monolith code and defined clean domain boundaries.
• Built a campaign-agnostic coupon and referral microservice used across business units, enabling 15+ parallel campaigns.
• Designed and launched Extended Warranty Add-ons offerings, handling eligibility, pricing integrations, and multi-pod coordination across QA, PMs, and operations.
• Delivered seamless execution of high-traffic national sale campaigns (Diwali, Christmas, New Year and other festive sales), ensuring reliability, real-time pricing computation, and smooth concurrency control across services handling heavy traffic.
• Migrated high-throughput internal APIs from REST to gRPC, leading to a notable reduction in server cost and maintenance overhead, while simplifying external integrations.
• Took ownership of architecture, deployment, and performance monitoring for all services mentioned above, including system health, rollback strategies, and fault tolerance.
• Proactively led RCA efforts, technical planning, sprint scoping and stakeholder communication; worked closely with PMs, QAs and TPMs to ensure high-quality delivery even under tight timelines.

May 2021 – Dec 2022 · 1 yr 7 mos · Gurugram, Haryana, India

• Refactored legacy monolith into modular microservices using gRPC, Kafka, and design patterns like builder and strategy.
• Built a region-aware Customer Document Sync system, boosting document completion and verification by 45% and syncing 500K+ docs/month.
• Designed a centralized order management lifecycle service for booking, return, and delivery orchestration, saving 200+ monthly engineering hours.
• Conducted root cause analyses and shipped permanent fixes for critical issues.