AYUSH DAS

Business Development Executive

Kolkata, West Bengal, India3 yrs 6 mos experience

Highly Stable

Key Highlights

Stackforce AI infers this person is a Fintech Sales Consultant with strong analytical and technical support capabilities.

Business AnalyticsBusiness Intelligence (bi)Technical SupportIncident Management

Customer SupportMicrosoft ExcelSQLMicrosoft OfficeMicrosoft Power BI

3 yrs 6 mos

Total Experience

1 yr 9 mos

Average Tenure

Current Experience

Jun 2025 – Dec 2025 · 6 mos · Kolkata, West Bengal, India · On-site

Spearheaded end-to-end sales cycles for a global cryptocurrency exchange platform, from lead generation to deal closure, ensuring alignment with client business objectives.
Identified and engaged prospective clients through strategic prospecting, outbound campaigns, and consultative selling approaches across international markets.
Conducted detailed product demonstrations and technical presentations, articulating platform capabilities including exchange infrastructure, liquidity solutions, and security architecture.
Developed customized proposals, commercial models, and pricing strategies tailored to client requirements, enhancing conversion rates and revenue realization.
Collaborated cross-functionally with technical, compliance, and onboarding teams to ensure seamless client acquisition and implementation processes.
Maintained and nurtured high-value client relationships, ensuring long-term engagement, upselling opportunities, and client satisfaction.
Tracked sales performance metrics, maintained CRM accuracy, and prepared pipeline forecasts and management reports for leadership review.
Monitored cryptocurrency market trends, competitor positioning, and regulatory developments to strategically position the product in competitive bids.

Business AnalyticsBusiness Intelligence (BI)Customer SupportTechnical Support

Feb 2021 – Feb 2024 · 3 yrs · Kolkata, West Bengal, India · Hybrid

Incident Management:
Log, categorize, prioritize, and resolve incidents in accordance with defined Service Level Agreements (SLAs), ensuring minimal disruption to business operations.
First-Level Technical Support:
Provide initial diagnosis and troubleshooting for hardware, software, network, and system-related issues, escalating complex cases to higher support tiers when required.
User Support & Communication:
Serve as the primary point of contact for end-users, delivering clear communication, status updates, and professional customer service throughout the resolution process.
Ticketing & Documentation:
Maintain accurate records of incidents, service requests, and resolutions within the IT Service Management (ITSM) tool, ensuring proper documentation and audit compliance.
Access & Account Management:
Manage user accounts, permissions, password resets, and system access requests in alignment with organizational security policies.
Knowledge Base & Continuous Improvement:
Contribute to knowledge base articles, standard operating procedures (SOPs), and process improvement initiatives to enhance service efficiency and reduce recurring issues.