Nov 2023 – Aug 2024 · 9 mos · Orlando, Florida, United States · Hybrid

• Led a global events team, collaborating directly with the VP of Marketing and Lead Generation to design event experiences that generated substantial sales leads.
• Managed events within a $1.5M budget, successfully creating a $10M leads pipeline aligned with the company's global sales goals.
• Planned and executed international events, overseeing teams across the US, EMEA, and APAC regions.
• Negotiated event contracts, achieving $250K in savings while maximizing event effectiveness and meeting all objectives.
• Orchestrated the annual Kore.ai Konversations conference, doubling attendance to over 500 C-level executives and generating $60M in new business within 3 months.
• Streamlined procurement by pre-ordering $45K in marketing and event materials, reducing overall costs by $22K.

Jul 2023 – Nov 2023 · 4 mos

• Managed a 9 member team, reporting to the CTO, focusing on client onboarding and ensuring customer satisfaction and retention.
• Expanded the Engagement Team from one to 9 members, increasing customer retention by 75% over 18 months.
• Oversaw global clients across multiple time zones, supporting both virtual and onsite events.
• Scaled support capacity during the pandemic from 5–10 events per week to 20–30, ensuring uninterrupted service delivery. Developed and implemented a new client onboarding process, enhancing customer engagement and satisfaction.
• Enhanced global client support by introducing a new ticketing system, extending support hours and improving response times.

Sep 2021 – Jul 2023 · 1 yr 10 mos

• Built and support and average of 30 weekly Virtual & Hybrid Event Production, with 1000+ attendees in different Time zones.
• Demonstrated leadership as the ultimate team player and captain. Ensure timely resolution of reported issues for the Event virtual platform and app.
• Manage an average of 20 new client’s onboarding and implementation process. Ensure timely communication with the customer success, support, and development teams for successful events.
• Dedicated Events iOS & Androids Apps management.
• Manage the Integration/Data Connector with about 70 other Event Platforms (including Cvent, ACGI, Confex, iMIS, etc.). Oversight of schedule, communication, and reporting.
• Oversaw the request and review of vendor contracts, collaborating with COO and CTO to ensure meticulous attention to detail.

Mar 2021 – Sep 2021 · 6 mos

• Assist Customers and end-users via e-mail and phone in the use of our platform at various hours
• Document issues and outcomes for internal review and for inclusion in help documentation
• Perform data entry tasks to customer and internal specifications
• Perform remote real-time support and triage services during customer events at various hours
• Perform Quality Assurance and Testing tasks during development and maintenance of software platforms

Jul 2019 – May 2020 · 10 mos · Orlando, Florida Area

• Coordinated event technology for a 27K-attendee event executed across four different locations.
• Managed nationwide event operations, ensuring consistent and high-quality service delivery.
• Delivered all projects within allocated budgets while achieving high client satisfaction.
• Managed 32 events in 11 months, consistently meeting or exceeding client expectations.

Jan 2016 – Jul 2019 · 3 yrs 6 mos · Daytona Beach, Florida Area

• Directed event management operations, collaborating closely with the Marketing and Sponsorship Teams to elevate brand visibility.
• Organized 18 annual motorcycle events, contributing to increased sponsorship revenue and TV viewership.
• Spearheaded the development and implementation of an in-house ticketing system, reducing third-party fees by $0.50 per ticket and eliminating equipment rental costs.
• Managed events nationwide, tailoring strategies to different markets and audience needs.
• Enhanced event offerings, growing attendance from 3K to 17K and expanding ticket options to six categories, boosting revenue.
• Secured a contract with NBCSports for live streaming, significantly improving event coverage and audience engagement.

Jan 2015 – Dec 2015 · 11 mos · Tallahassee, Florida

• Full-Time Master's degree student at Florida State University

Jun 2011 – Oct 2014 · 3 yrs 4 mos · Maracaibo, Zulia. Venezuela

• Organized 5-10 events a month with 50 to 100 attendees for certification and security courses renewals for all employees in-house and engineers traveling to our locations. Including creating student guides, translating, designing, and printing for each of the 5 to 7 different types of certifications.
• Arranged travels, hotels, transportation, and per diem of 150 engineers traveling to and from Venezuela per month.
• Led a team of dotted line reports to produce tradeshows, conferences, and extraordinary events successfully.

Mar 2009 – Jun 2011 · 2 yrs 3 mos · Venezuela

• Handle all the daily affairs of the executive office duties such as phone and email correspondence, calendar management and document filing.
• Create a situational analysis of the operation of the thermoelectric and hydroelectric turbines monthly for national e international costumers.
• Create an analysis and projections of the service and maintenance of the turbines, including budgets and expenses.
• Projections of the turbines’ performance after the investment and maintenance performed, with reports for every client individually.