Bharat Singh

Operations Associate

Kolkata, West Bengal, India7 yrs 7 mos experience

Highly StableAI Enabled

Key Highlights

Over 6 years of experience in O2C operations.
Expert in reducing Days Sales Outstanding (DSO).
Proven track record in managing high-value customer accounts.

Stackforce AI infers this person is a Financial Operations Specialist with expertise in Order to Cash processes and trading strategies.

Contact

Skills

Core Skills

Order To CashAccounts Receivable (ar)Equity And Options TradingCustomer Account ManagementClient Account Management

Other Skills

A/R CollectionsAccount ManagementAccountingAccounts ReceivableAnalytical SkillsBillingBlockchainBudgetingCapital MarketsCash ApplicationCash Flow ModellingClient ServiceCollectionsCommunicationCompany Analysis

About

6+ years of experience spanning customer account management, Order to Cash (O2C), collections, billing, and cash application across leading global organizations including Amazon and Genpact. At Amazon, I focused on elevating brand experiences, managing high-value customer accounts, and resolving complex billing inquiries. Currently, at Genpact, I handle end-to-end O2C operations, including Collections, Billing, and Cash Application—specializing in reducing Days Sales Outstanding (DSO), resolving customer disputes, standardizing workflows with SOPs, and collaborating with cross-functional teams to drive operational efficiency.

Experience

7 yrs 7 mos

Total Experience

3 yrs 8 mos

Average Tenure

1 yr 6 mos

Current Experience

Genpact

Management Trainee

Dec 2024 – Present · 1 yr 6 mos · Kolkata, West Bengal, India · On-site

Supported end-to-end O2C transition covering Collections, Billing, and Cash Application.
Ensured smooth knowledge transfer and process stabilization during project handover.
Handled AR follow-ups, reduced DSO, and resolved customer disputes to improve collections.
Coordinated with onshore teams for invoice validation, error resolution, and timely billing.
Assisted in identifying unapplied cash, remittance issues, and invoice matching.
Created SOPs to standardize workflows across collections, billing, and cash application.
Collaborated with finance, IT, and client SMEs to resolve process gaps and streamline operations.
Developed trackers and dashboards to monitor AR aging, unapplied cash, and collection metrics.

CollectionsBillingCash ApplicationAccounts Receivable (AR)Standard Operating Procedures (SOPs)Data Analysis+1

Amazon

Associate (WW)

May 2022 – Dec 2024 · 2 yrs 7 mos · Kolkata, West Bengal, India · Remote

Provide dedicated support to brand owners via email communication related to their brands and products on Amazon
Managed high-value customer accounts
Resolved complex account discrepancies and billing inquiries through clear communication, showcasing strong problem-solving skills and the ability to handle financial disputes effectively
Collaborated with cross-functional teams to streamline account management processes, improving efficiency in handling customer requests, financial transactions, and data integrity
Assisted in tracking key performance metrics, demonstrating skills in financial analysis and reporting

Customer Relationship Management (CRM)Problem SolvingFinancial AnalysisAccount ManagementData IntegrityCustomer Account Management

Self-employed

Equity and options Trader

Oct 2020 – Present · 5 yrs 8 mos · Kolkata, West Bengal, India · Remote

Proficient in implementing various strategies for day trading, long-term investment, option trading, crypto trading, and swing trading.
Skilled in analyzing market trends and making informed decisions based on technical and fundamental analysis.
Experienced in managing risk and maximizing returns through strategic portfolio diversification.
Knowledge of market dynamics and the ability to adapt to changing market conditions.
Strong understanding of financial instruments and their implications on trading strategies.
Proven track record of successful trading outcomes and achieving investment goals.
Continuous learning and staying updated with the latest trends in the financial markets.
Effective communication skills to collaborate with other traders and investors for shared insights and strategies.

Trading StrategiesMarket AnalysisRisk ManagementPortfolio DiversificationTechnical AnalysisFundamental Analysis+1

Indigo (interglobe aviation ltd)

Executive

Nov 2018 – Oct 2021 · 2 yrs 11 mos · Kolkata, West Bengal, India · On-site

Handled clients across multiple cities, providing exceptional service.
Focused on accounts receivable, outstanding payments, and resolving payment issues promptly.
Consistently addressed client inquiries and disputes to recover.
Utilized data analysis to identify trends and improve operational efficiency, while conducting regular risk assessments.
Developed strong relationships with stakeholders and delivered high-level customer service, crucial for account management and maintaining positive client interactions.

Client ServiceAccounts ReceivableData AnalysisRisk AssessmentClient Account Management