Bhavana Patgar

CEO

Bengaluru, Karnataka, India5 yrs 5 mos experience

Key Highlights

Led a high-performing customer success team at Confluent
Increased account retention rates through proactive management
Maintained a 100% CSAT score in technical support role

Stackforce AI infers this person is a Customer Success Leader in the SaaS industry.

Contact

Skills

Core Skills

Customer SuccessLeadershipRelationship DevelopmentCustomer EngagementCustomer ServiceTechnical Support

Other Skills

Account ManagementCustomer Relationship Management (CRM)Phone EtiquetteBusiness Relationship ManagementBusiness ReviewsApache KafkaConfluentCustomer SatisfactionCustomer SupportProcess ExcellenceKey MetricsBusiness StrategyNegotiationChurn ManagementTeam Spirit

About

Customer Success Leader at Confluent With 7 years of experience in the customer success space, I bring a proactive, solutions-oriented mindset to every challenge. Currently leading a high-performing team at Confluent from the past 2 years, I focus on enabling customer growth, strengthening relationships, and ensuring long-term value realisation. I’m passionate about leading with clarity, empathy, communicating effectively, and empowering teams and clients alike. I thrive in fast-paced environments where collaboration, creativity, and resilience are key. Always open to connecting with fellow professionals, sharing insights, and exploring new opportunities in the customer success and tech space. Currently working as Team lead, Customer Success and Account Management at Confluent. Ex - Customer Success Manager with New Relic Inc Ex - Hewlett Packard Inc as Technical Support Engineer •Completed course-VLSI Design and verification engineer. •Completed course - Cyber Security (SOC)

Experience

5 yrs 5 mos

Total Experience

2 yrs

Average Tenure

1 yr 10 mos

Current Experience

Confluent

2 roles

Team Lead, Customer Success and Account management

Promoted

Nov 2024 – Present · 1 yr 7 mos · Bengaluru, Karnataka, India

I am proud to lead a talented team at Confluent, focusing on customer success and account management.
Cultivated a culture of personal development, empowering team members to excel in their roles.
Oversaw a diverse portfolio of 700 accounts, ensuring high levels of client satisfaction and retention.
Enhanced team performance through strategic leadership and effective communication.

LeadershipCustomer EngagementCustomer SuccessAccount Management

Customer Success Manager

Aug 2024 – Nov 2024 · 3 mos · Bengaluru, Karnataka, India

Conducted quarterly business reviews and wellness check-ins to ensure customer satisfaction and engagement.
Managed renewals and procurement processes, enhancing the overall customer experience.
Increased account retention rates by proactively addressing potential risks and mitigating churn.

Relationship DevelopmentCustomer Relationship Management (CRM)Customer Success

New relic

2 roles

Account Manager (Growth AE)

Apr 2024 – Jul 2024 · 3 mos

Customer Engagement

Customer Advocate (CSM)

Oct 2021 – Mar 2024 · 2 yrs 5 mos

Managed over 300 accounts in the commercial market, each with an ARR of $25-$100K.
Developed and executed nurture campaigns to enhance customer retention and reduce churn.
Onboarded new customers, providing education on the New Relic One platform to boost product adoption.
Advocated for customer needs, driving process improvements and automation based on feedback.

Relationship DevelopmentPhone EtiquetteCustomer Success

India seed ventures

Senior Customer Success Manager

Oct 2021 – Mar 2024 · 2 yrs 5 mos · Bangalore Urban, Karnataka, India

Career break

Professional development

Oct 2019 – Sep 2021 · 1 yr 11 mos · Bengaluru, Karnataka, India

VLSI design and Verification course and internship.

Hp

Front-line Technical Engineer

Jul 2018 – Sep 2019 · 1 yr 2 mos

Ensured positive customer experience and high CSAT through effective First Call Resolution.
Developed a system to promote sales within the team, enhancing service delivery.
Maintained a 100% CSAT score across all accounts, ranking in the top 3 of a 50-member team.
Actively mentored new team members, facilitating their onboarding and proficiency.

Customer Relationship Management (CRM)Business Relationship ManagementCustomer ServiceTechnical Support