Bhushan Gopalani — VP of Engineering

As an MBA graduate from IIM Calcutta and a Bachelor's in Electronics and Telecommunication Engineering from the University of Mumbai, I bring a strong blend of strategic management acumen and technical expertise. My academic journey has been marked by the Dr. B.C. Roy Memorial Prize for contributions to campus life at IIM Calcutta and the honor of representing India in wheelchair rugby at the TAFISA Cup. These experiences have shaped my passion for leveraging data-driven insights, process optimization, and innovative solutions to drive impactful change. With over 13 years of diverse experience, I have had the privilege of working with leading organizations like Swiggy, Amazon, and Axis Bank. At Swiggy, I led 30+ cross-functional programs that enhanced the experience for 300,000+ partners. At Amazon, I managed a team of 45+ associates to ensure the flawless processing of 200k+ daily shipments, maintaining a 99.97% accuracy rate. At Axis Bank, I played a key role in launching "Burgundy Private", a premium banking platform for high-net-worth individuals. My early career in QA and software engineering laid the foundation for my technical proficiency, driving automation and process improvements to deliver operational efficiencies. I am deeply committed to applying my expertise in program and product management to spearhead tech-driven innovation and transformation. With a focus on customer-centric strategies, operational excellence, and cross-functional collaboration, I aim to create measurable value while continuously adapting to the evolving business landscape.

Stackforce AI infers this person is a Fintech and E-commerce professional with strong program and project management expertise.

Experience: 14 yrs 10 mos

Skills

Project Management
Program Management
Product Strategy
Operations Management
Team Leadership
Quality Assurance
Software Development

Career Highlights

Led 30+ cross-functional programs at Swiggy.
Achieved 99.97% accuracy in daily shipments at Amazon.
Co-led the launch of a premium banking platform at Axis Bank.

Work Experience

Frido

Head - Mobility Devices (1 yr 7 mos)

Product Management Consultant (5 mos)

Swiggy

Senior Technical Program Manager (1 yr 4 mos)

Amazon

Operations Manager at Amazon (1 yr 3 mos)

Axis Bank

Program Manager (1 yr 11 mos)

MBA Summer Intern (2 mos)

Cybage Software

QA Analyst (1 yr)

Hexaware Technologies

Senior Software Engineer (2 yrs 11 mos)

Synechron

Associate Quality Control (5 mos)

Cybage

Sr. QA Engineer (2 yrs 3 mos)

QA Engineer (2 yrs 2 mos)

Education

Master of Business Administration - MBA at Indian Institute of Management, Calcutta

B.E at University of Mumbai

HSC at S.C.H.M.College

SSC at Fatima High School

Bhushan Gopalani

VP of Engineering

India14 yrs 10 mos experience

Key Highlights

Led 30+ cross-functional programs at Swiggy.
Achieved 99.97% accuracy in daily shipments at Amazon.
Co-led the launch of a premium banking platform at Axis Bank.

Stackforce AI infers this person is a Fintech and E-commerce professional with strong program and project management expertise.

Contact

Skills

Core Skills

Project ManagementProgram ManagementProduct StrategyOperations ManagementTeam LeadershipQuality AssuranceSoftware Development

Other Skills

AffluentAgile & Waterfall MethodologiesAgile Project ManagementAgile TestingAnalytical SkillsAutomationBenchmarkingBusiness Process ImprovementBusiness RequirementsBusiness StrategyChange ManagementClarityCommunicationConstructive FeedbackConsumer Behavior

About

Experience

14 yrs 10 mos

Total Experience

1 yr 10 mos

Average Tenure

1 yr 7 mos

Current Experience

Frido

2 roles

Head - Mobility Devices

Promoted

Nov 2024 – Present · 1 yr 7 mos

Product Management Consultant

Jun 2024 – Nov 2024 · 5 mos

Swiggy

Senior Technical Program Manager

Sep 2022 – Jan 2024 · 1 yr 4 mos · Bengaluru, Karnataka, India · Hybrid

Led two key streams: "Driver Growth & Utilisation" and "Conversational Experience", overseeing cross-functional teams to drive strategic initiatives.
Developed and executed detailed blueprints and roadmaps, ensuring the on-time delivery of high-impact programs.
Facilitated seamless collaboration across multiple teams, driving timely and efficient implementation of critical projects.
Managed multiple concurrent projects, tracking timelines and reducing daily order costs by ₹11,00,000+, impacting 300,000+ delivery executives.
Pioneered a "PRD cycle time reduction" process, identifying and addressing pain points early to streamline workflows and minimize delays.
Implemented key process improvements within DS projects, boosting efficiency and reducing error rates.

Presentation SkillsDashboardsProject ManagementJiraChange ManagementKey Performance Indicators+51

Amazon

Operations Manager at Amazon

May 2021 – Aug 2022 · 1 yr 3 mos · Bengaluru, Karnataka, India · On-site

Led a team of 45+ associates, managing 11,000+ sellers and ensuring the seamless processing of 200,000+ daily shipments with 99.97% accuracy.
Streamlined order processing and timely shipment handover, consistently meeting high operational standards.
Enhanced team efficiency during 'Peak events; through strategic volume-based restructuring, ensuring optimal resource allocation.
Spearheaded key initiatives such as the 'IVR introduction', 'Sx Dashboard automation', and 'Seller Flex Portal' enhancements, reducing manual interventions and increasing operational effectiveness by 60%.
Led the "Contact Reduction Program", achieving '95% quality' and consistently meeting a TTR of 1.7 (against a target of 90% and 2) by implementing 'standardized blurbs' and detailed SOPs for issue resolution.

DashboardsProject ManagementKey Performance IndicatorsTrainingOperations Process ImprovementResource Planning+24

Axis bank

2 roles

Program Manager

Jun 2019 – May 2021 · 1 yr 11 mos · Mumbai · On-site

Co-led the successful launch of "Burgundy Private", a premium private banking platform for HNIs and UHNIs.
Coordinated with internal and external strategic partners to facilitate all tie-ups and ensure the platform provided a one-stop solution for client needs.
Led end-to-end ideation, design, and mobilization of key features, including 'Client Profile Sheet', 'Lead Generation Form', and the development of the 'Burgundy Private microsite' in collaboration with the IT team.
Supported the onboarding of 90+ frontline members, resolving process-related queries and removing roadblocks to ensure smooth business operations.
Spearheaded and organized multiple initiatives, including trainings across various verticals, Project Wish-List, Daily Connect MIS, and Referral & Certification Trackers to drive team alignment and performance.

Presentation SkillsDashboardsJiraChange ManagementKey Performance IndicatorsTraining+51

MBA Summer Intern

Apr 2018 – Jun 2018 · 2 mos · Mumbai Area, India

Worked with the Wealth Management Team at the bank
Strategic Consultant between the Sr. Management and the Burgundy Team
Received a Pre-Placement Offer (PPO) based on my performance during the Internship

Relationship BuildingInterpersonal SkillsPresentations