Bikram J Singh

Operations Associate

Melbourne, Victoria, Australia2 yrs 9 mos experience

AI Enabled

Key Highlights

3+ years of IT support experience in fast-paced environments.
Google IT Support and Microsoft Azure certified.
Proven ability to support non-technical users effectively.

Stackforce AI infers this person is a skilled IT Support professional with a focus on technical troubleshooting and user assistance.

Contact

Skills

Core Skills

It SupportTroubleshootingTechnical Support

Other Skills

Deployment ManagementTicketing SystemsTeam CollaborationAccount ManagementStorefrontStore ManagementZendeskComputer RepairSoftware TroubleshootingInternet Protocol Suite (TCP/IP)Microsoft Certified Desktop Support Technician (MCDST)Computer SetupActive DirectoryNetwork SecuritySelf-Directed Learning

About

I'm building my career in IT support through certifications, hands-on troubleshooting, and continuous learning. Currently developing my technical skills while completing the CompTIA A+ certification. What I Bring to IT Support Roles: - 3+ years of practical technical support experience in fast-paced environments - Google IT Support Professional and Microsoft Azure Fundamentals certifications - Hands-on experience troubleshooting hardware, software, and network issues - Proven ability to support non-technical users and create helpful documentation - Experience with ticketing systems, remote support, and basic system administration Technical Skills I'm Developing: - Currently learning programming fundamentals with Java and Python - Exploring web technologies including HTML, CSS, and JavaScript - Building home lab environments to practice IT infrastructure - Regularly completing online courses and IT certifications My Approach: I believe in methodical troubleshooting, clear communication with non-technical users, and continuous skill development. I'm eager to contribute to an IT team where I can support users while growing my technical expertise. Open to entry-level IT support positions where I can help solve technical challenges and develop my career.

Experience

2 yrs 9 mos

Total Experience

2 yrs 5 mos

Average Tenure

7 mos

Current Experience

Allied business relocations (australia)

IT Support Technician

Oct 2025 – Present · 7 mos

Supervise teams of 5–20 staff during IT deployment, office relocation, and hardware installation projects.
Coordinate directly with clients to manage deployment schedules, resolve setup issues, and ensure smooth project delivery.
Assist with setup and relocation of desktops, laptops, displays, servers, and network-connected devices.
Troubleshot hardware and software issues during relocations to minimize downtime.
Maintain deployment records, device configurations, and installation documentation in line with project procedures.
Support team members on-site by delegating tasks and ensuring installations are completed efficiently and safely.

IT SupportTroubleshootingDeployment ManagementTicketing SystemsTeam Collaboration

Squaretradeup

Claims Administrator

Sep 2023 – Mar 2024 · 6 mos · Australia

Assisted customers with warranty claims, product variances, and general claims-related inquiries.
Managed and updated customer claim records within internal systems to ensure accurate documentation.
Assisted in setting up and organizing office spaces for 10 new workstations during office expansion activities.
Worked collaboratively with team members to support smooth day-to-day office and claims operations.

Technical SupportAccount Management

Gelato messina

Warehouse Assistant

Aug 2023 – Jan 2026 · 2 yrs 5 mos

Supported daily warehouse operations, including stock organization, inventory management, and order preparation.
Assisted with receiving, stocking, and dispatching products to ensure efficient warehouse workflow.
Coordinated deliveries and maintained accurate stock levels to support operational demands.
Trained and assisted new staff members on warehouse procedures, systems, and daily responsibilities.
Monitored warehouse equipment and reported operational issues to maintain smooth day-to-day operations.

Subway® australia

Store Manager

Nov 2017 – Jun 2018 · 7 mos · Footscray, Victoria, Australia · On-site

Managed POS systems and digital ordering platforms, ensuring seamless customer experience and transaction processing
Provided technical support for staff regarding POS troubleshooting, mobile app issues, and digital menu systems
Implemented new digital marketing initiatives and online ordering systems, increasing digital sales by 25%
Trained 15+ staff members on new technology implementations and digital customer service platforms

StorefrontStore ManagementTechnical Support