Stacy Robinson — Operations Associate

IT support professional with a background in team leadership and customer-facing operations, now building technical skills in help desk support, hardware, operating systems, and device management. Currently supporting IT operations at Boise School District: asset tagging and device tracking in Destiny, Chromebook repair and ticket management in Zendesk, on-site troubleshooting for staff devices, and large-scale device deployment. Contributed to enrolling 4,600 Chromebooks in two days. Gaining exposure to help desk operations in a K-12 environment, including remote connection tools, device and user management for students and staff, and ticket prioritization and routing. Before IT, spent nearly seven years at Trader Joe's in operations and team leadership roles, training crew members, managing cash operations, and responding to store emergencies across four locations. Supporting end users in IT requires the same skills: clear communication, staying calm under pressure, and understanding there is a person to help, not only a problem to solve. Studying CompTIA A+ and actively building automation projects using Make.com, Zapier, and Notion, including workflows for scheduling, finances, and troubleshooting processes. Open to IT support and help desk roles.

Stackforce AI infers this person is a skilled IT support technician with a focus on educational technology and customer support.

Location: Boise, Idaho, United States

Experience: 6 yrs 6 mos