Bongmusa Khayelihle Ngcobo BCom in Management (NQF Level 7)

Business Development Executive

Durban, KwaZulu-Natal, South Africa14 yrs 2 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 7 years of experience in key account management.
  • Expert in B2B and B2C enrolment strategies.
  • Strong focus on customer satisfaction and retention.
Stackforce AI infers this person is a B2B and B2C Enrolment Specialist with a focus on customer relationship management.

Contact

Skills

Core Skills

Client Relationship ManagementSales ManagementStudent RecruitmentCareer CounselingQuality AssuranceCustomer ServiceOffice Administration

Other Skills

Client RelationsMicrosoft WordMicrosoft OfficePowerPointPublic SpeakingBusiness-to-Business (B2B)TeamworkCustomer Relationship Management (CRM)Key Account DevelopmentNegotiationSalesWord ProcessingAdministrative AssistanceAttitude ChangeClient Liaison

About

With over 7 years of experience as a Key Account Manager and B2B/B2C Enrolment Specialist, I’ve had the privilege of helping businesses and customers build long-term, results-driven partnerships. My career has been centered around cultivating strategic client relationships, identifying growth opportunities, and ensuring that every customer interaction delivers genuine value. I specialise in guiding individuals and organisations toward the right educational and career pathways while driving performance, retention, and customer satisfaction. With a BCom in Management (NQF Level 7), I bring a strong mix of analytical thinking, customer-centric communication, and strategic problem-solving to every role. Throughout my journey, I’ve developed expertise in: 🔹 Managing high-value accounts with a strong focus on retention and growth 🔹 Driving B2B and B2C sales and enrolment strategies aligned to organisational goals 🔹 Delivering exceptional client onboarding, advisory, and enrolment experiences 🔹 Collaborating cross-functionally to streamline processes and enhance service delivery 🔹 Building relationships that strengthen trust, loyalty, and long-term success I’m passionate about connecting solutions to the people and businesses that need them most — exceeding expectations and fostering sustainable growth. I thrive in environments where customer experience, strategic insight, and meaningful impact come together. As I continue to grow professionally, I’m always open to new challenges, collaborations, and conversations that inspire innovation and customer success. 📧 Email: kbongmusa@gmail.com 📞 Contact Number: 081 465 1844

Experience

14 yrs 2 mos
Total Experience
2 yrs 4 mos
Average Tenure
7 yrs 10 mos
Current Experience

Regent business school

2 roles

Key Account Manager | B2B Enrolment Specialist

Jun 2021Present · 4 yrs 11 mos

  • Establish and maintain a professional relationship with clients.
  • Coordinate with various teams so that the customer's expectations are met.
  • Continue their assessment of a client's needs and business objectives.
  • Help develop initiatives to increase customer satisfaction and retention.
Client RelationsMicrosoft WordMicrosoft OfficePowerPointPublic SpeakingBusiness-to-Business (B2B)+37

Enrollment Specialist

Jul 2018Present · 7 yrs 10 mos

  • 1)Consult and co-ordinate student recruitment and enrolment by having detailed understanding and knowledge of admissions, registration criteria, scholarship/bursary information and registration deadlines
  • 2)Conduct cold calling of prospective students
  • 3)Provide career and academic counselling
  • 4)Serve as the “go to person” for the recruitment of students and response to queries
  • 5)Prepare and submit required documentation for registration and administration
  • 6)Assist with planning and implementation of the workshop process
  • 7)_Assist with the planning and implementation of the examination process
  • 8)Perform adhoc job-related duties as assigned
Client RelationsSalesAdministrative AssistanceAttitude ChangeClient LiaisonCold Calling+10

Damelin correspondence college south africa

Student Consultant

Jun 2015Jul 2018 · 3 yrs 1 mo · Durban, KwaZulu-Natal, South Africa

  • Achieve agreed weekly/monthly sales budgets by converting sales enquiries into enrolments.
  • Executing sales administration - Daily capturing of Sales inquiries and information
  • Fostering and maintaining client relationships
  • Responsible selling by ensuring correct product info supplied - Competency in learning products available for selling
  • Time Management - Adhering to work flow and timeline as per CRM
  • Multi Skilling by your own initiative by means of personal development
Client RelationsSalesAdministrative AssistanceAttitude ChangeClient LiaisonCold Calling+10

Kuehne + nagel

Quality Assurance

Jan 2015Jun 2015 · 5 mos · pinetown westmead

  • Qaulity assurance
  • inbound audit checks
  • cycle count
  • replenishments
Administrative AssistanceAttitude ChangeMultitaskingInterpersonal SkillsDecision-MakingAdministration+2

Tsogo sun

Cashier Customer Service

Mar 2012Mar 2014 · 2 yrs · durban

  • o To pay jackpot, Debit and credit smart cards
  • Maintain and take full responsibility of a cash float for the purpose of performing transactions.
  • o Balance this cash float daily and declare non-balances.
  • o Ensure the cash float is secured at all times.
SalesAdministrative AssistanceAttitude ChangeClient LiaisonMultitaskingInterpersonal Skills+4

Price n pride

sales consultant

Sep 2011Feb 2012 · 5 mos · hammarsdale

  • customer service
SalesAdministrative AssistanceAttitude ChangeClient LiaisonCold CallingMultitasking+6

Exotex limited

office adminstration

Mar 2011Aug 2011 · 5 mos · hammarsdale

  • Maintaining the correct filling system in flip file and computer
  • Ensure that customer & account information is verified and correct
  • Word processing
  • Producing relevant documents
  • Update the production schedule, reports, agendas and minutes
  • Data capturing
  • Daily report of absenteeism
  • Daily report of customer complaint
Attitude ChangeDecision-MakingAdministrationOffice AdministrationTeam Building

South african police service (saps)

office administration(volunteer)

Dec 2010Mar 2011 · 3 mos · pinetown

  • o .Maintaining a correct filling system (on the CAS system and manually) of dockets closed by the detectives.
  • o .Ensuring proper control of Registers, namely, Brought forward register, and the taking out docket register.
  • o .filling dockets with the use of the CAS system.
  • o .Ensuring that all Brought forward dockets are re-opened when specified on the CAS and handed to the Branch Commander.
  • o .Ensure that all dockets taken out by members are signed for in the control register.
Attitude ChangeDecision-MakingAdministrationOffice AdministrationTeam Building

Education

Lyceum college SA

Bachelor of Commerce in Management

Oct 2020Mar 2025

Durban University of Technology

ND;internal auditing — 3rd year

Jan 2007Jan 2010

Sotobe Secondary School

matric- Merit

Jan 2002Jan 2006

Honoris Educational Network

Certificate of attendance

Jul 2023Jul 2023

Regent Business School

MDP — MDP

Jun 2023Jun 2023

Business optimazation Training Institute

Certificate — Meeting management and Etiquette webinar

Jul 2023Jul 2023

Honoris Educational Network

Certificate — Developing your leadership skills

May 2023May 2023

Honoris Educational Network

Certificate of attandance — certificate

Jun 2024Jun 2024

Honoris Educational Network

Certificate of attandance — Certificate - Business Communication Finesse: Why it's Important

Jul 2024Jul 2024

Honoris Educational Network

Certificate : Leading Teams for Better Results — Certificate of attendance

Oct 2024Oct 2024

Regent Business School

Certificate — Certificate ; Project Management Fundamentals: SMME

Nov 2025Nov 2025

Regent Business School

LinkedIn for Personal Branding — LinkedIn for Personal Branding

Nov 2025Nov 2025

Regent Business School

Certificate — Effective Presentation Skills

Nov 2025Nov 2025

Regent Business School

Certificate — Introduction to Institutional Audits

Nov 2025Nov 2025

Regent Business School

Certificate

Nov 2025Nov 2025

Regent Business School

Postgraduate Diploma in project management NQF 8 — Project Management

Jan 2026Dec 2026

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