May 2020 – Jul 2022 · 2 yrs 2 mos · Toronto, Ontario, Canada

• Wrote user stories with Gherkin syntax
• Facilitated business requirement gathering sessions and led cross-functional teams
• Verified user experience (UX/UI) improvements through feedback and digital product iterations
• Oversaw multiple projects lifecycles from product release to end Including QA and optimized metrics
• Run maintenance of optimal operations processes for digital products in a fast-paced environment
• Achieved optimal and constant communication with senior management

Sep 2018 – Sep 2019 · 1 yr · Toronto, Canada Area

• ​​​​Partnered with business executives and strengthened working relationships with stakeholders
• ​Executed organizational digital transformation using Agile software, Lean and Scrum methodologies
• Directed a cross-functional team with multiple enterprise size products
• Ensured the planning, gathering, and prioritization of user stories to give excellent customer service
• ​​• Oversaw all product life cycle workflows of multiple complex projects balancing conflicting priorities
• Upgraded organizational processes utilizing data analytics and SQL queries
• Standardized SDLC best practices throughout cross-functional teams in the front-end and back-end
• 63% efficiency increase in mandatory training by ​implementing industry best practices
• ​• Enabled fluent communication both verbal and written with senior management

Feb 2018 – Present · 8 yrs 3 mos · Toronto, Ontario, Canada

• Created digital educational product for Tech professionals to advance in their careers
• Mentored 500+ Tech professionals to obtain the career opportunities they desire
• Assessed individual job seekers’ challenges to land interviews and receive job offers
• Developed and taught proprietary resume writing process to land maximum number of interviews
• Write job seekers’ resumes with 100% ATS-Compliance and highest possible Match Rate for each job
• Update mentees’ LinkedIn profiles to match their newly written resumes
• Apply, network and coordinate interviews on mentees’ behalf
• Teach candidates how to present themselves and stand out from others during interviews
• Guide professionals to build team allies from day and become their managers’ right hand

Oct 2017 – Sep 2018 · 11 mos · Toronto, Canada Area

• ​• Negotiated a multi-million dollar relationship extension with our most important stakeholders
• Coordinated organizational digital products transformation using SAFe® framework
• ​• Mentored two high-profile enterprise software cross-functional teams
• Exceeded customer expectations by monitoring the planning, and prioritization of user stories
• Leveraged data analytics by restructuring organizational processes
• Upgraded Software Development Lifecycle standards across the entire organization
• $3,000,000 multi-year contract secured by improving digital products quality and client satisfaction
• Maintained fluent communication with senior leadership, stakeholders, and vendors

Jan 2017 – Jun 2018 · 1 yr 5 mos · Toronto, Ontario, Canada

• Review mobile application submissions in several user experience areas
• Provide feedback to the applicants
• Contribute to help choose the winning apps across multiple industries

Oct 2016 – Oct 2017 · 1 yr

• Secured $1MM in government funding that strengthened relationships with business stakeholders
• Executed three multi-product using Agile methodologies Scrum cross-functional teams
• ​​• Mentored three underperforming cross-functional teams to increase business value
• Streamlined standard operating procedures analyzing data-driven insights
• ​• Strengthened SDLC proven best practices throughout cross-functional teams
• Developed a multi-product road map that ensured client satisfaction and ongoing success
• 40,000 students onboarded in record time by launching an improved streamlined process
• Fostered fluent communication and collaborate with senior management in decision-making process

Jul 2015 – Oct 2016 · 1 yr 3 mos

Jun 2014 – Sep 2018 · 4 yrs 3 mos · Toronto, Ontario, Canada

• Identify and drive product strategy
• Research and understand the trivia gaming space
• Identify competitive advantages and drive execution
• Design and validate thoroughly a viable and scalable business model
• Plan and conduct interviews to validate the design approach
• Design, implement and further improve a scalable marketing strategy
• Responsible for software development life cycle
• Gather requirements, and write specifications
• Design platform architecture and product roadmap
• Wireframe screens and components iterating through various approaches
• Create mockups and implement proof of concept solutions
• Design A/B tests to validate design approaches
• Organized two rounds of funding
• Develop relationships with strategic partners
• Identify and develop long lasting relationships with key advisors
• Design a content creation process that is scalable
• Interview and mentor content managers
• Design a cost effective content translation process
• Prioritize feature development appropriately to maximize ROI
• Design AI algorithms that enhance the user experience
• Design and monitor system analytics to maximize usage and retention
• Solve challenges through various ideation methods
• Create and manage lean budgets across the organization effectively
• Communicate with users via feedback emails and Google Play Store reviews
• Liaise with App Store key person to become featured in various markets
• Create presentations and speak to prospects

Sep 2013 – Jul 2015 · 1 yr 10 mos · Toronto, Ontario, Canada

• ​Facilitated business requirement gathering sessions and led cross-functional teams
• Verified user experience (UX/UI) improvements through feedback and digital product iterations
• Oversaw multiple projects lifecycles from product release to end Including QA and optimized metrics
• Run maintenance of optimal operations processes for digital products in a fast-paced environment
• Achieved optimal and constant communication with senior management

Jan 2011 – Mar 2013 · 2 yrs 2 mos · Toronto, Canada Area

• Screened, selected and evaluated all Kickvox team members
• Envisioned, designed, created wireframes and mockups, styled and implemented new feature ideas
• Created the first testing prototypes for most features
• Subject matter expert on front-end styling development
• In charge of front-end development (HTML5, CSS3, JavaScript, AJAX, jQuery, Photoshop, etc.)
• Optimized performance of JavaScript and CSS for mobile devices
• Contributed to developing server-side code (C#), MS SQL structure, stored procedures and reports
• Networked in the industry to attract several investment opportunities
• Conducted sales presentations to investors, industry partners and other stakeholders
• Reached out to industry partners to establish product integrations and distribution partnerships

Nov 2009 – Aug 2011 · 1 yr 9 mos · Toronto, Canada Area

• Created software to consolidate all official immigration information for professionals who wish to immigrate to Canada
• Connected professionals with immigration experts
• Accompanied immigrants through their journeys until they reached Canada and other countries
• Helped international professionals understand how to get job offers from abroad

Feb 2009 – Dec 2010 · 1 yr 10 mos · Toronto, Canada Area

• Understood the clients, their needs and worked with the Director of Marketing to present the client with different solutions according to their budget and time constraints
• Evaluated different technologies and languages to produce the best solution and offer support
• Communicated with the client in regards to feedback as to ensure meeting the deadlines is possible
• Managed the business requirements, project design, system architecture and implementation of a social network platform that facilitates contact between users of other networks
• Designed and developed a software marketing solution that automated advertising on several social network platforms and was designed to be easily expandable
• Worked with the Director of Marketing running tests to help us narrow our approach strategy for each product or business campaign and make more effective use of our program and services
• Created a product campaign that reached a 600% click through ratio
• Designed, developed and architected a program that scans all major social networks, blogs and news channels to learn what effects our campaigns generated

Nov 2008 – Mar 2013 · 4 yrs 4 mos · Toronto, Canada Area

• Partnered with VP of Sales to strengthen client relationships and increase their Life Time Value (LTV)
• Enforced the Agile development planning, and prioritization to deliver excellent customer service
• Utilized data analytics and SQL to upgrade organizational processes with a data-driven approach
• Developed partnership and fluent communication both verbal and written with senior management

Feb 2008 – Nov 2008 · 9 mos · Charlottetown, PEI

Jun 2007 – Feb 2008 · 8 mos · Charlottetown, PEI

Apr 2006 – Jun 2007 · 1 yr 2 mos · Charlottetown, PEI

Oct 2005 – Mar 2006 · 5 mos · Charlottetown, PEI