Mar 2021 – May 2024 · 3 yrs 2 mos

• Strategic Leadership: Drive the digital tagging and tracking strategy to enhance data collection and analytics across digital platforms.
• Cross-Functional Collaboration: Partner with marketing, product, and IT teams to define tagging requirements and seamlessly integrate tracking solutions.
• Tag Management: Oversee tag deployment and maintenance, ensuring accuracy and efficiency in data collection across digital channels.
• Data Governance: Develop and enforce policies for tagging and tracking, ensuring compliance with privacy regulations.
• Performance Metrics: Monitor key performance indicators (KPIs) for tagging initiatives, delivering insights that inform data-driven decisions.
• Technology Evaluation: Assess and recommend analytics tools to enhance tracking capabilities and improve data quality.
• Engineering Collaboration: Work with engineering teams to design robust tagging solutions that ensure accurate data capture.
• Product Development: Lead the integration of tagging features into new products, prioritizing data requirements from the start.
• Technical Specifications: Create documentation for tagging implementations, ensuring clarity across teams.
• User-Centric Approach: Promote a user-centric mindset in tagging, balancing data collection with user privacy.
• Cross-Platform Tracking: Ensure consistent tracking across web and mobile for a comprehensive view of user interactions.
• Scalability and Performance: Design scalable tagging solutions that minimize website performance impact.
• Stakeholder Engagement: Communicate effectively with leadership on the status of digital tracking initiatives.
• Innovation and Best Practices: Stay informed on trends in digital analytics, fostering a culture of continuous improvement.
• Problem Solving: Resolve data accuracy issues in tracking systems, ensuring reliable insights for stakeholders.

Nov 2019 – Mar 2021 · 1 yr 4 mos

• Led 23 cross-functional teams in the delivery of SaaS products
• Introduced 3rd party payment integration, optimizing payment processes
• Responded swiftly to COVID-19 by developing a Financial Hardship Program
• Managed source code auditing/reporting and environment support
• Implemented an automated API solution, earning the ‘Growth Hack Winner’ title
• Led rapid development of a Financial Hardship Program, aiding customers during COVID-19.
• Pioneered 1st 3rd party payment integration, boosting Amex's payment efficiency.
• Oversaw 23 Agile teams, ensuring flawless SaaS product releases through meticulous management. Instigated an automated API for ACH banking, enhancing ledger balance controls.
• Built strong partnerships, facilitating seamless development cycles and software releases.
• Spearheaded the first-ever automated reconciliation system, reducing errors by 30%.

Oct 2015 – May 2019 · 3 yrs 7 mos · Sunrise, Florida, United States · On-site

• Documented and enhanced enterprise software products for accounts receivables, ensuring timely releases and overseeing the software implementation process from development to execution per SDLC/SWCap.
• Coordinated the automation of APR adjustments, earning recognition as the Growth Hack winner for innovative solutions that improved efficiency in the software release process.
• Conducted a personal project with peers to support the initiative of integrating voice response (iVR) payment capabilities via Alexa and Google Home, contributing to the expansion of user-friendly features.
• Utilized programming languages such as Kubernetes, Terraform, Node, Bitbucket, GitHub, and Jenkins to optimize technical processes and enhance software capabilities.
• Ensured adherence to industry best practices and standards in software release management, emphasizing a commitment to quality, efficiency, and continuous improvement in software products and implementations.
• Pioneered integration of voice-responsive payments, enhancing user accessibility.
• Streamlined software releases, adhering to SDLC, and improved product quality.

May 2019 – Oct 2019 · 5 mos · San Antonio, Texas · On-site

• Led the Agile Release Train, overseeing the successful delivery of software in large, cross-functional environments, ensuring teams' success in navigating complexity.
• Resolved impediments, mitigated risks, and assured value delivery, serving as the single point of contact accountable for overall planning, coordination, and execution of program-level initiatives.
• Hired engineering teams for cloud infrastructure, contributing to the development and optimization of high performing teams.
• Executed a comprehensive strategy for the cloud rollout in the banking sector, aligning efforts with organizational goals and ensuring seamless implementation.
• Provided instrumental support in shaping architectural plans for scaling cloud adoption across USAA bank, contributing to the bank's technological advancement and strategic objectives.
• Drove cloud adoption, increasing efficiency and aligning with strategic goals.
• Spearheaded cloud strategy, enhancing operational efficiency and meeting key business goals. Pioneered architectural solutions for cloud, fostering technological growth and scalability.
• Ensured precision in Agile processes, leading to streamlined software delivery and team synergy.
• Facilitated cross-functional teamwork, driving program success and overcoming project hurdles.

Jul 2013 – Oct 2015 · 2 yrs 3 mos · Boca Raton, FL · On-site

• Pioneered a data engineering solution for streamlined patient processing and pharmaceutical billing.
• Resolved complex data issues, improving overall efficiency
• Impact: Enhanced accuracy and speed of billing processes
• Eager to learn and adapt, bringing a can-do attitude and time management skills to every task.
• Introduced predictive analytics, elevating Medcare Inc's patient care customization.
• Conducted thorough data audits, ensuring 99% accuracy in patient records and billing.
• Mentored junior analysts, fostering a culture of continuous improvement and teamwork.