Feb 2021 – May 2021 · 3 mos

• Software Engineer Intern with the Alexa Shopping team.
• Worked on a project to automatically trigger user list and item organization as they join or leave Alexa Households.
• Implemented solution by leveraging AWS SNS, SQS, and Lambda.

May 2020 – Feb 2021 · 9 mos

• Software Engineer in Training at the Amazon Technical Academy (ATA).
• ATA is a training program that helps participants transition into a software engineering career at Amazon.
• Combining instructor-led, project-based learning with real-world application, graduates demonstrate proficiency in widely used software engineering skills and Amazon tools.
• ATA’s instructional program consists of self-service prerequisites and foundation materials to prepare applicants for the program; followed by a nine-month facilitator-led, full-time immersive instruction program comprising six units of study and a Capstone project.

Apr 2019 – May 2020 · 1 yr 1 mo

• Technical Writer at Amazon Prime Air, a delivery system from Amazon designed to safely get packages to customers in 30 minutes or less using unmanned aerial vehicles.
• Produced, edited, and managed documentation for autonomous drone delivery.
• Created various document templates used in Quality, Maintenance, and Vehicle Assembly teams.
• Supported development of the first FAA-presented Unmanned Aircraft Maintenance Manual (UMM).

Aug 2017 – Mar 2019 · 1 yr 7 mos · Reno, Nevada Area

• Technical Writer at Gigafactory 1.
• Composed manufacturing instructions used in the assembly of the Tesla Model 3 vehicle to accelerate its production to 5000 units a week.
• Created complete documentation procedures (assembly, rework, testing, and handling) for new and developing areas and assembly lines at the Tesla Gigafactory.
• Gathered information and field documentation requests from subject matter experts (engineers, quality assurance, software developers, product managers, and technicians).
• Extracted system operation information from engineering documentation and tools (schematics, system specifications, and product lifecycle management tools).
• Strategized and implemented process improvements for documentation processes.

Mar 2016 – Aug 2017 · 1 yr 5 mos · Reno, Nevada Area

• Managed the agreement to cash process for the West Region Enterprise Partner Groups (EPG) accounts which sold and delivered approximately $450 million in revenue over 5 years.
• Transformed the Operations Specialist role by offloading 80% of transactional tasks to two vendor teams to focus on strategic project initiatives.
• Established queue management system that sped up response time (from 24 to 4 hours) for 6 team members operating out of a shared inbox.
• Created operational playbook used by a team of 6 that outlines how to provide consistent and accurate levels of service while also sharing best practices.
• Developed compliance checklist used in the rollout of CompassOne, a global tool that aggregates customer, billing, and system setup information that reduces processing time.
• Improved compliance validation efforts which resulted in quicker contract creation for 1000+ contracts monthly.
• Directed a group of 3 Invoicing Specialists in delivering daily reporting that improved on time invoice delivery for US and Latin America businesses.
• Developed statement of work that led to a successful hire to the vendor team and is now used for subsequent hires across 6 different regions.
• Evaluated vendor workload and removed inefficient and unnecessary tasks which resulted in team size reduction and cost savings of $120 thousand a year.

Nov 2011 – Mar 2016 · 4 yrs 4 mos · Reno, Nevada Area

• Coordinated national training workshop for a team of 50 Contracting Specialists that resulted in improved cross-group collaboration, reduction in contracting errors, and deeper understanding of contracting fundamentals.
• Delivered multiple onsite trainings for vendor team that simplified complex operational processes into simple workflows.
• Conducted weekly forum that improved knowledge retention by addressing issues and feedback in real time by documenting them in shared repository.
• Established gatekeeping method that improved “DAWN” contract renewal utilization from 36% to 92%.
• Acted as a trusted advisor between Sales, Delivery, and Operations in successfully managing the fiscal close cycle
• Analyzed gaps in onboarding process and created supplemental training material that accelerated employee’s time to proficiency by 20%.
• Introduced new training framework that bridged the knowledge gap between "consulting" and "support" Operations Specialists that improved cross group collaboration.

May 2011 – Jul 2011 · 2 mos

Jul 2010 – Apr 2011 · 9 mos

• Developed project plan to drive a 54% improvement in user satisfaction (score of 106 to 163 in four months).
• Managed the Application Development Contest between the University of Nevada, Reno and Microsoft Licensing. The contest involved multiple teams of students over the course of a semester leveraging Microsoft technology to create games and solve real-world problems.
• President of the Microsoft Club on campus. Conducted interview and résumé workshops for 30+ students that improved their business acumen while increasing Microsoft awareness in the community.