Jan 2026 – Present · 4 mos

• Quasi-government Organization specializing in connecting business to the world - Exhibitor Portal Digital transformation Project
• Re-engineered a revenue-critical portal, building business architecture across seven application forms and five business units, and aligning stakeholders
• Applied design thinking to elicit user requirements and design solutions that address key pain points and meet end-user needs.
• Led digital platform requirements collection for 1,000+ requirements across 3 portals, translating business objectives into prioritized features and a delivery roadmap aligned to stakeholder KPIs
• Conducted in-depth as-is analysis on sales and financial ERP processes and orchestrated to-be redesign with Sales and Finance to launch a traceable, system-driven workflow.
• Orchestrated value realization for the designed solution, translating capabilities into measurable business benefits and measurable benefits to a Project Steering Committee of 50+ senior stakeholders.
• Partnered with the client’s Head of Business Analysis and key stakeholders to establish a trusted, structured communication cadence
• Facilitated cross-functional workshops (5 business units) to validate 30+ end-to-end journeys and redesign workflows into a traceable system-driven process.

Jun 2024 – Jan 2026 · 1 yr 7 mos

• Quasi-government Organization specializing in connecting business to the world - Exhibitor Portal Digital transformation Project
• Collaborated with business units to validate over 30 key business flows, laying the groundwork for the subsequent requirement collection phase
• Led the collection of 1,000+ requirements across 6 modules from 5 business units
• Re-engineered the user experience of an online portal catering to 6 distinct personas
• Facilitated effective communication with the architect team to proactively identify and address any technical challenges during the initial requirement collection phase
• International Hotel Chain – HR Digital Transformation Service (Workday)
• Led a 2-week workshop to gather 1,000+ requirements and 100+ business processes from HR, Talent
• Acquisition, IT, and Hotel Operations departments.
• Other Experience
• Draft the solution part of a proposal using IBM Component Business Modeling to prioritize and modulize the solution

Jun 2023 – Jun 2024 · 1 yr

• Fortune 500 Insurance Company – Azure Data Integration Layer Implementation Project
• Executed 2,000+ test cases on Azure Databricks and Data Factory during SIT phase, earning positive
• feedback.
• Gathered requirements from 25+ source systems.
• Conducted gap analysis on 50M+ data points; developed Python scripts for data reconciliation.
• Led Testing triage sessions and daily developer meetings for progress updates and feedback.
• Co-created the Requirement Traceability Matrix to describe business-technical mappings.
• Visualized testing and defect resolution in Jira.
• International Hotel Chain – HRIS Selection Discovery Project
• Secured C-suite buy-in as the consultant team for the implementation phase.
• Hosted Discovery Meetings with stakeholders to gather requirements and create a requirement matrix.
• Designed business mappings using Lean Six Sigma.
• Established a robust and transparent communication channel with the client to capture and centralize
• feedback for finalized deliverable materials.
• Other Experience
• Designed an ERP selection proposal for an international conglomerate in Hong Kong.
• Documented training and business processes in four APAC markets for a Workday implementation.
• Co-facilitated a highly successful networking workshop for a prominent insurance client, engaging over
• 30 client participants
• Presented generative AI's potential in HR Talent Transformation to a major conglomerate.
• Managed communication for a quarterly townhall, consolidating departmental milestones.
• Conducted rigorous testing of more than 300 cases for a banking client's application, leveraging Java
• Selenium.