Dec 2020 – Jun 2021 · 6 mos · McLean, Virginia, United States

• Operational resiliency engineering for private & public sector clients in the US. Improved GTM program & strategy timelines by nearly 70%.
• Focus areas ➔ IAM/Product Security/Vulnerability Audits/Threat Modeling/SSDLC/DFIR ➔ Behavioral programs, human risk management, security awareness/training, live & simulated incident response ➔ Audit, policy & program development for diverse organizations & industries ➔ GRC: CCPA, GDPR, HIPAA, ISO 27001, NIST, PCI-DSS, SOC1/2, SOX ➔ Public-facing at industry conferences & events

Sep 2018 – Dec 2020 · 2 yrs 3 mos

• [Acquired by NTIVA in December 2020] Operational resiliency engineering for advertising/content clients around the world, reducing and eliminating risk from processes and workflows across many contexts.
• Focus areas ➔ IAM/Product Security/Vulnerability Audits/Threat Modeling/SSDLC/DFIR ➔ Behavioral programs, human risk management, security awareness/training, live & simulated incident response ➔ Audit, policy & program development for diverse organizations & industries ➔ GRC: CCPA, GDPR, HIPAA, ISO 27001, NIST, PCI-DSS, SOC1/2, SOX ➔ Public-facing at industry conferences & events.

Sep 2016 – Mar 2017 · 6 mos · Chicago, Illinois, United States · Hybrid

• I established formalized User Experience Design practice using Apple hardware & industry standard tools. I also became the (unexpected) integration lead during a merger & acquisition in this client-facing role. Spent lots of time in Axure (that's spelled correctly) building UX design guides & digital strategy aligned with branding architecture across a diverse portfolio of clients, verticals, & industries at this boutique agency on Michigan Avenue.

Feb 2016 – Aug 2016 · 6 mos · Chicago, Illinois, United States · Hybrid

• Short-term, below-the-wing, technology infrastructure refresh for a domestic airline. I unraveled the hidden machinery behind 327 partner airports around the globe & built complex reference architectures as colorful, friendly maps that diverse business audiences quickly understood & synthesized actionable intelligence from. Collaborated remotely across global time zones, ability levels, backgrounds, skills, interests, & cultures.

Dec 2014 – Jun 2015 · 6 mos · Hybrid

• Led org through its first comprehensive ISO 27001 audit & secured $11M in future work with regulated industry clients, such as Wells Fargo and US Bank. In this client-facing role, I recruited, hired, & led the development, infrastructure, & digital creative teams (25+ reports). In addition to my primary responsibilities, migrated staging & production Web infrastructure to high-availability/performance AWS VPC. Established infrastructure-as-code & ISO-compliant workflows. Streamlined scrum & code review process across client portfolio. Built logical diagrams of previously-nebulous, multi-platform, mission-critical assets & administration processes. Built resilient, redundant IAM infrastructure. Pro-actively established compliance & risk management processes & procedures across the agency's client roster including Chik-fil-A, Kodak, and especially a regulated industry client portfolio, including Bank of America, US Bank, Wells Fargo, & more.

Jun 2014 – Dec 2014 · 6 mos · Hybrid

• Migrated staging & production Web infrastructure to high-availability/performance AWS VPC. Established
• infrastructure-as-code & ISO-compliant workflows. Streamlined scrum & code review process across client portfolio. Built logical diagrams of previously-nebulous but mission-critical assets & administration processes. Built resilient, redundant IAM infrastructure, & standardized the Apple/Windows MDM strategy for > 500 devices.

Aug 2011 – Jun 2014 · 2 yrs 10 mos · Chicago, Illinois, United States · Hybrid

• I'd just moved to town & wanted to get my toddler into this leading private school (circumventing admissions lottery) so initially took the job to achieve a selfish goal. I designed & built high-performance, resilient infrastructure integrated into the historic 120,000 square-foot facility's state-of-the-art geothermal HVAC & security systems. Systems & network administration of ~500 Apple, Linux, & Windows devices campus-wide. Managed a team of 2. Successfully led administration through their first HIPAA and external security audits. HIGHLIGHT: helped achieve school-wide fundraising goals using the new technology infrastructure, which enabled real-time, online auctions during events.

May 2009 – Jul 2010 · 1 yr 2 mos · Barcelona, Catalonia, Spain · On-site

• Designed & delivered a Digital Media Literacy program for K-12 in collaboration with administration & staff. Together, we built a cutting-edge program coupled to a sustainable business plan, in partnership with national Caixa Bank, to ensure our work continues to evolve for future generations of students.

Apr 2008 – Apr 2009 · 1 yr · Minneapolis, Minnesota, United States · On-site

• Apple, Linux, & Windows systems administration of >6000 devices in higher education: Infrastructure (AD, Cisco CallManager, DNS (BIND), DHCP, SCCM, OSX, radmind, Mailman, Postfix, Sendmail, Google Apps for Education), 3D rendering & fabrication hardware & software technologies, such as 3D printing, Blender, Rhino, & Unity.

Apr 2007 – Mar 2008 · 11 mos · Minneapolis, Minnesota, United States · On-site

• They hired me for a technical role then created a position for me in Creative, client-facing on accounts like Cargill, Hoover, Lincoln Financial, Pfizer, & Revlon. Soon after, the agency lost a couple key clients & low tenure staff were laid off, including me.

Sep 2005 – Apr 2007 · 1 yr 7 mos · Minneapolis, Minnesota, United States · On-site

• Apple, Linux, Sun, & Windows systems administration of > 350 devices. Lots of Infrastructure (Active Directory integration with Apple OSX, DNS (BIND), DHCP, Nagios, Casper, ATOP, IIS, Bootcamp, Apache, Hypervisor (XEN), & more), Business Continuity (DR, Iron Mountain, SOX, ISO), broadcast video editing suites, SAN, & more.

May 2005 – Sep 2005 · 4 mos · Greater Minneapolis-St. Paul Area · On-site

• Primary responsibilities included custom Linux/BSD kernel development & maintenance in PXE boot environments designed for rapid deployment & administration of >20000 multi-platform nodes.

Dec 2004 – Nov 2018 · 13 yrs 11 mos · Juneau, Alaska, United States · Hybrid

• Founded in Southeast Alaska in 2004 to solve complex technology challenges in novel, high impact ways, the focus was initially onboard systems & infrastructure for private research & commercial fishing operations. In 2011, focus shifted to meet a long-standing need to make applied resilience engineering more accessible to more people & industries.

Dec 2002 – Aug 2011 · 8 yrs 8 mos · Hybrid

• thinfilms was a lean, mean, digital production studio that built cool videos, animations, & resilient, high-performance Web infrastructure to host them on for brands like Harley-Davidson, the NBA, & non-profits like The Y & Habitat for Humanity in Western Europe & Africa.

Jan 2001 – May 2003 · 2 yrs 4 mos · Juneau, Alaska, United States · Hybrid

• Part-time. Mostly local human-interest stories for special sections in Sunday editions. Recruited to help bootstrap the paper's first "New Media" department (web-based publishing).

Sep 2000 – May 2005 · 4 yrs 8 mos · Juneau, Alaska, United States · Hybrid

• Field & remote network & systems administration of > 5000 Apple, AS400, Linux, & Windows devices. Generalist skills applied to support >200 multi-platform, distributed networks.

Jun 2000 – Nov 2001 · 1 yr 5 mos · Juneau, Alaska, United States · On-site

• Guided groups of at-risk youth (14-15yo) into & out of the SE Alaskan wilderness with a focus on crisis management, survival, & team building. Also Child/Infant/Adult CPR instructor. Adviser on website redesign.

May 1998 – May 2000 · 2 yrs · Mercer Island, Washington, United States · On-site

• My primary purpose was translating standard academic assessment tests (Iowa Assessment, Woodcock Johnson, etc.) into engaging challenges to compel students on the autism spectrum to work up to their capacity (most at savant levels). I successfully discovered unorthodox methods to acquire orthodox assessment data to validate subsidized costs for services this specialized population required for both short & long-term success. Ad-hoc Windows NT administrator who provided technology training & support to students & staff.