Chaitanya siwach

Operations Associate

New Delhi, Delhi, India2 yrs 6 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in Trust & Safety operations and AI training.
Strong background in customer service and problem-solving.
Passionate about creating safer digital environments.

Stackforce AI infers this person is a Trust & Safety expert in the SaaS industry.

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Skills

Core Skills

Trust & SafetyAi StrategyCustomer ExperienceCommunication

Other Skills

A/B TestingAI moderationAgile & Scrum MethodologiesAnalytical SkillsAnalyticsAttention to DetailBRDBalsamiqBusiness AnalysisBusiness InsightsBusiness OperationsBusiness StrategyConfluenceConsultingCross-functional Collaborations

About

AI Training | Trust & Safety | Customer Experience | Digital Risk Management Passionate about leveraging technology to create safer digital spaces, I specialize in Trust & Safety operations and AI training at Accenture. My role involves refining AI models, analyzing data queues, and enhancing platform security to ensure a seamless and safe user experience. Previously, I worked at Amazon as a Customer Service Associate, handling the North America region, where I developed strong problem-solving and communication skills by assisting customers with their queries and concerns. With experience spanning AI moderation, digital risk assessment, and customer support, I thrive on improving operational efficiency and adapting to evolving industry trends. Always eager to learn and contribute, I aim to bridge the gap between technology and user safety.

Experience

2 yrs 6 mos

Total Experience

1 yr 3 mos

Average Tenure

2 yrs

Current Experience

Accenture

Trust and Safety Associate

Jun 2024 – Present · 2 yrs · Gurugram, Haryana, India · Hybrid

As a Trust & Safety New Associate at Accenture, I contribute to maintaining a safe and reliable digital environment for Apple and Amazon by assisting in AI model training. My role involves:
1. Reviewing and analyzing data queues to improve AI accuracy and efficiency.
2. Identifying and mitigating potential risks to enhance online safety.
3. Collaborating with teams to refine AI moderation processes and content policies.
4. Ensuring compliance with platform guidelines and industry standards.
Through this role, I am developing expertise in AI moderation, risk analysis, and trust & safety operations, while continuously learning about emerging trends in digital safety.

AI moderationrisk analysistrust & safety operationsdata analysisTrust & SafetyAI Strategy

Amazon

Customer Service Associate

May 2023 – Nov 2023 · 6 mos · Noida, Uttar Pradesh, India · Remote

As a Customer Service Associate for the North America region, I handled customer inquiries and provided support across various channels, ensuring a seamless shopping experience. My key responsibilities included:
1. Assisting customers with order-related queries, refunds, and account issues.
2. Resolving complaints efficiently while maintaining high customer satisfaction.
3. Collaborating with internal teams to ensure timely issue resolution.
4. Adhering to Amazon’s customer service policies and quality standards.
This role strengthened my problem-solving, communication, and customer relationship management skills, while giving me insights into global e-commerce operations.

customer serviceproblem-solvingcommunicationcustomer relationship managementCustomer ExperienceCommunication