Charishma Ganesana

Business Development Executive

Hyderabad, Telangana, India0 mo experience

Key Highlights

Proficient in Pega and Python with certification.
Recognized as a top performer at NowFloats.
Strong foundation in SEO and client relationship management.

Stackforce AI infers this person is a SaaS professional with expertise in client relationship management and SEO strategies.

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Skills

Core Skills

SeoClient Relationship ManagementCustomer ServicePega Development

Other Skills

Account ManagementBack-End Web DevelopmentBootstrap (Framework)Brand ManagementClient OnboardingClient RequirementsClient SatisfactionClientSuccessComputer ScienceCross-functional CollaborationsCustomer ExperienceCustomer Relationship Management (CRM)Customer SatisfactionCustomer Service ExcellenceCustomer Success

Experience

0 mo

Total Experience

Average Tenure

Current Experience

Nowfloats

2 roles

Account Executive

Sep 2024 – Present · 1 yr 9 mos · Hyderabad, Telangana, India · On-site

SEO Strategy Implementation: Engineered enhancements to website architecture, content
optimization, and technical SEO factors, significantly improving ranking for target keywords.
Product and Service Optimization: Diagnosed and addressed critical issues in product functionality and service delivery to elevate client satisfaction and optimize user experience.
Client Retention Enhancement: Leveraged advanced client relationship management techniques to promptly address client concerns, resulting in a sustained high client retention rate.
Proactive Client Engagement: Anticipated and fulfilled client needs through a proactive
approach, delivering exceptional customer service that contributed to enhanced client loyalty.
Escalation Management: Executed strategic issue resolution processes to de-escalate critical situations, safeguarding client relationships and mitigating potential attrition.

SEO Strategy ImplementationClient Relationship ManagementProduct OptimizationEscalation ManagementSEO

Account Manager Intern

Mar 2024 – Sep 2024 · 6 mos · Hyderabad, Telangana, India · On-site

Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained a high client retention rate by providing exceptional customer service and anticipating client needs.
Addressed problems with product usage and service delivery to maintain and enhance client satisfaction.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolved escalated issues, preventing the potential loss of valuable clients while maintaining positive relationships with all parties involved.

Client SatisfactionAccount ManagementProblem ResolutionCustomer Service

Virtusa

Pega Delivery Intern

Jan 2023 – Apr 2023 · 3 mos · Chennai, Tamil Nadu, India · Remote

Developed Pega Applications: Helped design and build Pega applications for improved workflow automation.
Gathered Requirements: Worked with stakeholders to collect and analyze business needs
for Pega projects.
Configured Pega Systems: Assisted in setting up and customizing Pega platforms, including user interfaces and data models.
Conducted Testing: Performed testing to ensure Pega applications functioned correctly and met specifications.
Prepared Documentation: Created and updated documents, including design specs and user guides, for Pega implementations.

Pega Application DevelopmentRequirement GatheringSystem ConfigurationPega Development