Sep 2021 – May 2025 · 3 yrs 8 mos · National Capital Region, Philippines

• Overall Project Management for the creation and stabilization of the Manila Recruiting SSC: ensure the proper infrastructure in terms of management, processes, technology, environment, and people (recruitment, onboarding, training, and development)
• On the ground, overseeing the smooth delivery of sourcing and recruitment administration, managing the high volume of transactions through a well-defined and consistent process
• Integrate the SSC activities with the front office teams, establish and fine-tune the new operating model
• Optimization of processes, tools, and KPIs, establish high performance and SLM culture
• Uses internal and external insights to transform processes and drive continuous improvement
• Responsible for the budget and financial KPI’s of the SSC and the activities performed in the SSC
• Create a culture of a high-performing team
• Support the Global SSC Director to drive the Global SSC agenda for Page Group
• Accountable for building and scaling the Manila SSC from inception, including recruitment and team expansion to over 70 employees
• Oversaw the delivery of RPO and offshore recruitment services for APAC, with additional stakeholder management across the US and UK regions
• Managed the center’s P&L, office facilities, and employee wellness initiatives as part of operational leadership
• Responsible for making strategic decisions that aligned business objectives with employee welfare, contributing to a positive and high-performing workplace culture

Mar 2020 – Aug 2021 · 1 yr 5 mos · National Capital Region, Philippines

• Responsible for managing the following functional areas: stakeholders, program KPIs, and reporting
• Customer interaction and relationship management for all operational activities
• Work with Program Director to develop and deliver presentation materials in customer review meetings
• Training and mentorship of Senior RRMs
• Assure program processes and procedures adherence
• Manage relationships with senior stakeholders (Country Lead, BU head, etc.)
• Analyze business information to identify issues or trends
• Develop and implement solutions to operational and client management related delivery issues
• Point of escalation for operational delivery issues
• Coordinating leadership and customer involvement for problem resolution and/or critical decision making
• Leveraging on Workday to make better sourcing and hiring decisions
• Working with HRBP
• Full Cycle Recruiting

Jul 2017 – Jul 2019 · 2 yrs · NCR - National Capital Region, Philippines

• Manages the Manila based delivery team to ensure performance/quality standards meet/exceed Client expectations
• Provides indirect management and support to dedicated delivery teams based in the delivery centre. Supporting employee attraction, recruitment and engagement to drive overall operational excellence
• Conducts appraisal’s and development plans for the team
• Work with Account Directors and Business Unit Director’s to ensure teams are working to Client and internal SLA’s
• Act as escalation point for the business to ensure client satisfaction
• Working with the Operations teams to plan and implement resource strategies for the centre to deliver scalability and sustainability
• Assists Operational Excellence Director and Shared Delivery Operations Managers to develop and implement the shared delivery plan to ensure that Cielo achieves the optimum value from its services.
• Develops and manages Cielo’s Service Excellence Programme
• Acts as an subject matter expert (SME) to support Cielo Global Strategic Initiatives
• Looks for opportunities for growth within existing client base
• Utilising direct sourcing methods through the resource Centre to leverage profitability for Cielo

Mar 2016 – Jul 2017 · 1 yr 4 mos · 15th floor RCBC Corporate Centre Building 25th/26th Street BGC Taguig City

• Manage a team of Sourcers, Recruiters and Recruitment Coordinators supporting APAC and US clients.
• Point of contact for internal and external clients/stakeholders.
• Managing PnL and Budget for the team.
• Performance management of team and programs.
• Leading Market Map / Market Intelligence initiatives to provide useful data to clients.
• Point of contact for any escalation relating to managed programs.
• Provide training and keep up with market trends in innovating tools for sourcing

Sep 2014 – Feb 2016 · 1 yr 5 mos · Kuala Lumpur, Malaysia

• Managing at least 6 different RPO clients across Asia Pacific (APAC).
• Managing performance of recruitment teams under different industries (IT, Manufacturing, Banking and Financial Services, Engineering, Life Sciences, etc.)
• Implementations of new accounts, Process improvement and On-boarding.
• Monitor Performance of each recruiter, senior recruiters and team leads.
• Deals with client relationship, management and service agreements.
• Provides Business Solution to the clients to address speed to market.
• Organisational Development focusing on KPIs, Promotions, Performance Improvement Plan, Employee Survey, etc.
• Focuses on Planning, Implementation, Execution, and Evaluation of the 8 Pillars of Operations; Training and Development, Process and Improvement, Technology, Reports, Performance Management, Profit and Loss (PnL), and Risk Management.
• Recruitment headcount forecast and client allocation.
• Attends and Facilitates meetings with the Clients and Management Team.
• Business Review, Process Improvement and Execution.
• Process creation, documentation, execution, progress monitoring, closure and innovation.
• Employee Career Promotion Analysis and Approval.
• MFront, Bullhorn and PageUp Training, Reporting, and Analysis.
• Client Delivery to RPO and MSP clients.
• Participates in Business Development by providing intel through market and talent research in a specific location.
• Point of escalation for internal and external clients.
• Manage the day-to-day operations of the team, including staffing, people issues/concerns, P&L, etc.
• Execute a unique sourcing methodology, which is known as Total Talent Sourcing Methodology (TTSM) based on active sourcing for passive candidates.
• Training and Development of advanced internet candidate passive sourcing through Boolean Logic, X-Ray commands, and other sourcing avenues and methodology.

Jun 2013 – Aug 2014 · 1 yr 2 mos · AG&P Corporate Office, 28th Flr, Insular Life Tower 2, Alabang, Muntinlupa City

• Develop and implement strategic initiatives for recruiting diverse talent in a multi-site
• organization.
• Partner with Corporate and Campus Leaders to forecast and develop plans for key staffing
• initiatives.
• Manage full cycle recruiting process to meet the various staffing goals across all levels
• within multiple business units.
• Create and implement Employment Marketing Strategies to
• attract passive job seekers.
• Work with hiring managers and interview teams to ensure job requirements and
• expectations are clearly understood and candidates are assessed against appropriate
• criteria (Profile XT Assessment).
• Develop strong relationships and partner with hiring manager, business leaders and HR.
• Work closely with Hiring Managers to maximize effectiveness of recruiting process.
• Track and report key metrics designed to measure and predict staffing activity.
• Regular follow up with the respective hiring managers and candidates to ensure timeliness
• of recruitment process.
• Actively participate in all staffing related activities and engage in cross functional projects.
• Develop and implement search strategy that includes vendor selection process and
• performance metrics for all searches. Develop and maintain career opportunities section on
• Prospect Education, LLC., website.
• Develop and execute a personal time management plan.
• Spearheaded the Campus Recruitment or Campus Placement during a special project
• Other HR related duties as assigned by the Recruitment Head.

Apr 2012 – Apr 2013 · 1 yr

• Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.
• Supporting US Staffing firms.
• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews
• Sets up interviews between candidates and hiring managers
• Is involved in recruiting passive candidates, through phone calls, emails and general relationship-building.
• Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions
• Full Cycle Recruiting
• Client Management

Aug 2008 – Oct 2011 · 3 yrs 2 mos

• Optus Telecommunications, Australian account specializes in relocating customer from one address to another through a database system. As a Subject Matter Expert I am responsible for teammates inquiry regarding the product for complex issues and system overrides. I am equipped with the knowledge how to handle the team whenever our Team Leader is on annual leave and when business needs.

May 2007 – Aug 2008 · 1 yr 3 mos · Philippines

• Prepare reports and maintain records of work accomplishments and administrative information, as required, and coordinate the preparation, presentation, and communication of work-related information to the supervisor.
• Report to the supervisor periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes, and individual and team training needs.
• Intercede with the supervisor on behalf of the team to inform the supervisor of performance management issues/problems and to recommend/request related actions, such as assignments, reassignments, promotions, tour of duty changes, peer reviews, and performance appraisals.
• Coach, facilitate, solve work problems, and participate in the work of the team
• Observe training needs and relay training needs and requests to supervisor
• Actively enforces the operation's goals, policies and procedures, implements standards in the company's training and development, supports agents, handles escalations, monitors the cue, and works in conjunction with administration.
• Answer teams question when it comes to difficult scenarios, provides updates and meetings for the team.
• Accepts inbound call from internal and external customers providing them with accurate information regarding their health care policy, Conveyed in a reassuring manner step by step instructions to resolve customer inquiry.